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Prime Scuba

5 star
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3 star
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1 star
83 reviews in the past 12 months

Highlighted reviews

80+ reviews from Shopper Approved

  1. Very quick and clean shopping experience.
    Written on August 31, 2014
  2. Good prices - ordering went smoothly.
    Written by Scott on June 19, 2014
  3. I have no idea how long it will take for my package to arrive. and that bothers me
    Written by Chris C on August 27, 2014
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1+ reviews from by Answers

  1. DO NOT BUY FROM THIS PLACETen days ago I placed an order online. I checked out, filled out the billing and shipping address and I received a transaction notification from my bank. After that, I received an email from Prime Scuba saying they can't proceed the order because the addresses were different. It's true because I was buying it for my relative as a Christmas gift. I asked them to cancel the order and they did. Here comes the nightmare, the hold on my credit card can not be released. I emailed PS and asked them to release the charge and they said it would released in a couple days. Couple days went by the charge was not released. I emailed them again and they said it would take longer because of the holiday. Ok, fine, I waited until today and ten days had passed. Today I emailed them again and they said they had no power to release the charge because they had cancelled the order and there was nothing they could do about it. What worse, they said this item can not be shipped ...
    Written by noblesix.unsc on January 2, 2014
  2. Ordered a Wet Suit 10/15/13 - free shipping off Amazon. Finally a shipping label was generated 10/18/13 but UPS had no other info. Contacted them and they said UPS lost it but then a new scan showed up 10/23 as a Origin scan. UPS says that they created the label but only physically gave them the package on 10/23. The whole time their customer support was giving me the run around instead of just admitting a mistake - and still shipped it ground. Waiting 2 weeks for a 3 day UPS ground trip.....
    Written by Snaglpus00 on October 24, 2013
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