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Prime Scuba

4.4
5 reviews in the past 12 months
5 star
4 star
3 star
2 star
1 star

Highlighted reviews

1+ reviews from ResellerRatings.com by Answers

  1. In anticipation of a dive trip to Bonaire, I ordered a new air integrated dive computer from Prime Scuba. A couple of days later, I also ordered a regulator package. I spoke with the same sales rep in connection with both orders. He was able to answer my questions and offered advice that helped me select regulator components took into consideration my quality and cost needs. I received my order promptly.When I had a couple of problems with the dive computer, I was concerned about resolving things quickly, since I was less than two weeks out from my dive trip. The customer service folks at Prime Scuba were very responsive to my timing concerns. They promptly emailed me a return mailing label, so they could check out the computer, and they told me that if my unit required extensive servicing they would provide me with a replacement computer in time for my trip. They were able to address my issues quickly, and they called me to explain the resolution before returning the computer to me ...
    Written by SJW13 on July 28, 2013
  2. I always love ordering from the pros at Prime Scuba. This is already my fourth order with Prime Scuba, and was never let down.Their sales staff are very knowledgeable, and I always get a good deal.My order always arrives faster than promised. I will definitely use them again.
    Written by travelpro on May 5, 2013
  3. DO NOT BUY FROM THIS PLACETen days ago I placed an order online. I checked out, filled out the billing and shipping address and I received a transaction notification from my bank. After that, I received an email from Prime Scuba saying they can't proceed the order because the addresses were different. It's true because I was buying it for my relative as a Christmas gift. I asked them to cancel the order and they did. Here comes the nightmare, the hold on my credit card can not be released. I emailed PS and asked them to release the charge and they said it would released in a couple days. Couple days went by the charge was not released. I emailed them again and they said it would take longer because of the holiday. Ok, fine, I waited until today and ten days had passed. Today I emailed them again and they said they had no power to release the charge because they had cancelled the order and there was nothing they could do about it. What worse, they said this item can not be shipped ...
    Written by noblesix.unsc on January 2, 2014
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