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Prime Scuba

4.7
47 reviews in the past 12 months
5 star
4 star
3 star
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1 star

Highlighted reviews

40+ reviews from Shopper Approved

  1. Good prices - ordering went smoothly.
    Written by Scott on June 19, 2014
  2. Very organized website. I appreciated that after viewing my cart and checking out my order was maintained even after registering for the website.
    Written by rylan m on July 16, 2014
  3. Its the parts that follow that can make or break a shopping experience!
    Written by Vivienne P on July 1, 2014
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1+ reviews from ResellerRatings.com by Answers

  1. In anticipation of a dive trip to Bonaire, I ordered a new air integrated dive computer from Prime Scuba. A couple of days later, I also ordered a regulator package. I spoke with the same sales rep in connection with both orders. He was able to answer my questions and offered advice that helped me select regulator components took into consideration my quality and cost needs. I received my order promptly.When I had a couple of problems with the dive computer, I was concerned about resolving things quickly, since I was less than two weeks out from my dive trip. The customer service folks at Prime Scuba were very responsive to my timing concerns. They promptly emailed me a return mailing label, so they could check out the computer, and they told me that if my unit required extensive servicing they would provide me with a replacement computer in time for my trip. They were able to address my issues quickly, and they called me to explain the resolution before returning the computer to me ...
    Written by SJW13 on July 28, 2013
  2. DO NOT BUY FROM THIS PLACETen days ago I placed an order online. I checked out, filled out the billing and shipping address and I received a transaction notification from my bank. After that, I received an email from Prime Scuba saying they can't proceed the order because the addresses were different. It's true because I was buying it for my relative as a Christmas gift. I asked them to cancel the order and they did. Here comes the nightmare, the hold on my credit card can not be released. I emailed PS and asked them to release the charge and they said it would released in a couple days. Couple days went by the charge was not released. I emailed them again and they said it would take longer because of the holiday. Ok, fine, I waited until today and ten days had passed. Today I emailed them again and they said they had no power to release the charge because they had cancelled the order and there was nothing they could do about it. What worse, they said this item can not be shipped ...
    Written by noblesix.unsc on January 2, 2014
  3. Ordered a Wet Suit 10/15/13 - free shipping off Amazon. Finally a shipping label was generated 10/18/13 but UPS had no other info. Contacted them and they said UPS lost it but then a new scan showed up 10/23 as a Origin scan. UPS says that they created the label but only physically gave them the package on 10/23. The whole time their customer support was giving me the run around instead of just admitting a mistake - and still shipped it ground. Waiting 2 weeks for a 3 day UPS ground trip.....
    Written by Snaglpus00 on October 24, 2013
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