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Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
Shipping & DeliveryReturns
0-3 days
average delivery time
greater than 90%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 14 days
returns processing
365 day
return policy for most items - Details
ease of returns
Customer Service
12-24 hours
e-mail support response time
1.5 to 2 minutes
phone support response time
Google Consumer Surveys
Based on 1,007 responses*
Detailed Ratings
Product quality
Very Poor
5 star
4 star
3 star
2 star
1 star
6,450 reviews in the past 12 months

Highlighted reviews

6,000+ reviews from Bizrate

  1. Appreciate prompt service from REI.
    Written by Buddy on April 30, 2016
  2. REI is always easy to do business with!
    Written by Bob on April 28, 2016
  3. The only complaint I have is with the fit of the shirt I purchased - the sleeves are a little tight around my arm. However, it will be easy enough to wear without buttoning the cuffs to loosen the sleeves so I'm OK with the purchase. Otherwise, REI's service was great.
    Written on March 26, 2016
See more reviews from Bizrate »

* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.