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REI

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
less than 70%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 14 days
returns processing
365 day
return policy for most items
outstanding
ease of returns
Customer Service
6-12 hours
e-mail support response time
good
e-mail support quality
45 to 90 seconds
phone support response time
good
phone support quality
5 star
4 star
3 star
2 star
1 star
7,325 reviews in the past 12 months

Highlighted reviews

7,000+ reviews from Bizrate

  1. Enjoy REI though I have none anywhere near me I visit them when I travel on business. I found these items on a visit in an Atlanta area store and loved them so I am back to buy more. Wish we had a store near us in South Florida. The website is good but it took a while to find the items I purchased. I use these while I cycle but they were under hiking, I believe. If I am a member I am not sure why I have to fill out the info at checkout. slows things down.
    Written by Guy A on September 11, 2014
  2. Website seems to have more sizs, selection, variety, things in stock compared to stores.
    Written on September 13, 2014
  3. Good experience shopping,great product,checkout problem with my card was my error and was fixed so order went through,i do intend to shop on this site again....
    Written by PJLSkyinup on September 13, 2014
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1+ reviews from TRUSTPILOT

  1. I've been a member since REI was founded. If you love the outdoors, there's not a better place to buy. The no questions asked guarantee is second to none!
    Written by Richard Biegel on August 14, 2014
  2. Get the membership - there are a lots of perks that come with it
    Written by Tatiana Brown on April 2, 2014
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1+ reviews from PriceGrabber

  1. I just placed an order with REI and I was more then pleased with the gentleman on the phone he answered all my questions and explained there excellent return policy. I will shop here again.
    Written by easygoing1238 on May 22, 2014
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1+ reviews from ResellerRatings.com by Answers

  1. I bought a REI brand backpack from their online Outlet. By the end of two months of using it, one day at an airport I found out the buckle to the front of waist was missing. The strip was so thin that the buckle just fell off. Most of time during my trip the backpack was sitting inside my mom's house or hotels because I used a smaller bag for day trip. No buckle was ever lost or broken from all my backpacks, including an Adidas that I've used for 10 years. I went to the store in hope to get a replacement, but was told I had to buy one at about $5 plus tax. No sorry for the poor quality of their product or anything like that. Not to mention the nasty clerk at the checkout. Since a purchase from their outlet can only be returned in 30 days, I cannot return or exchange it. I am amazed that they claim 100% satisfaction guarantee for customers to return used products, but do not stand behind their brand for $5 parts. Luckily I got the buckle at Joann for $2.88 including shipping and tax. ...
    Written by sky12345 on January 1, 2014
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