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5,815 reviews in the past 12 months
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5,000+ reviews from Bizrate

  1. REI has an excellent e-commerce website, and I always have a great experience. Their merchandise is nearly always of high quality, the selection is good, and their pricing is fair. The REI Outlet often has fabulous offers. REI Customer Service is exceptional. My only complaint is their recent policy of requiring Outlet returns within 30 days. Sometimes this isn't long enough. I realize that a few greedy customers ruined it for all the rest of us well-intentioned customers, however I think a 60-day return period would be a fair compromise.
    Written by Keith in Bloomington on April 11, 2014
  2. Simply the best sport/outdoor store there is!!
    Written by D.Ahern on April 13, 2014
  3. So glad you could apply our dividend automatically!
    Written by Wink on April 11, 2014
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1+ reviews from by Answers

  1. Great product, fast shipping, and moderately priced
    Written by jd46 on July 3, 2013
  2. A little expensive but I had a gift card I got for christmas and I needed a new waterbottle that had a filter on it and I got a great one!
    Written by ToddByrd on August 28, 2013
  3. I bought a REI brand backpack from their online Outlet. By the end of two months of using it, one day at an airport I found out the buckle to the front of waist was missing. The strip was so thin that the buckle just fell off. Most of time during my trip the backpack was sitting inside my mom's house or hotels because I used a smaller bag for day trip. No buckle was ever lost or broken from all my backpacks, including an Adidas that I've used for 10 years. I went to the store in hope to get a replacement, but was told I had to buy one at about $5 plus tax. No sorry for the poor quality of their product or anything like that. Not to mention the nasty clerk at the checkout. Since a purchase from their outlet can only be returned in 30 days, I cannot return or exchange it. I am amazed that they claim 100% satisfaction guarantee for customers to return used products, but do not stand behind their brand for $5 parts. Luckily I got the buckle at Joann for $2.88 including shipping and tax. ...
    Written by sky12345 on January 1, 2014
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1+ reviews from TRUSTPILOT

  1. Great company. You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux Cash back 4% Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from Extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account!
    Written by DEN on November 15, 2013
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