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Rockler Woodworking and Hardware

4.7

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 95%
on-time delivery
greater than 98%
accurate & undamaged orders
less than 10 days
returns processing
90 day
return policy for most items
outstanding
ease of returns
Customer Service
3-6 hours
e-mail support response time
good
e-mail support quality
45 to 90 seconds
phone support response time
good
phone support quality
5 star
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1 star
2,675 reviews in the past 12 months

Highlighted reviews

2,000+ reviews from Bizrate

  1. Easy to shop online. Have never had a problem with Rockler and on-line shopping.
    Written by Pete on January 21, 2015
  2. I have been ordering from Rockler for years and have always been favorably impressed with its tools and the speed with which they arrive.
    Written by JB on January 18, 2015
  3. I always have been happy with rockler
    Written by donaldo on January 18, 2015
See more reviews from Bizrate »