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ross-simons.com

4.6

Ratings based on data collected by Google and/or its partners. Learn more

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Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 98%
accurate & undamaged orders
less than 14 days
returns processing
30 day
return policy for most items - Details
good
ease of returns
Customer Service
6-12 hours
e-mail support response time
less than 45 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
9,598 reviews in the past 12 months

Highlighted reviews

6,000+ reviews from Google Trusted Stores

  1. The ring was too large so I called customer service for a Return Authorization. The rep was very polite and efficient and I was able to return it with no problems.
    Written on February 3, 2017
  2. Saw the ad in the Commercial Appeal News paper and thought it would make a good Valentines present. I have ordered from Ross-Simons in the past. Always got good service!
    Written on February 10, 2017
  3. Ross Simons has always delivered quality items true to their pictures and I have been a very happy customer with every order. I enjoy shopping their catalogs for new items.
    Written on February 10, 2017
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2,000+ reviews from Bizrate

  1. Only drawback to the silver plate set we ordered was the lack of a gravy ladle. With all the extra forks etc we would have thought a ladle would have been included.
    Written on January 25, 2017
  2. I have always been satisfied with the products I have purchased through Ross-Simons over the years and continue to be pleased with the quality of each item I purchase.
    Written by Marcy on January 27, 2017
  3. The earrings are the perfect size and beautiful! They will perfectly complement my 3/4 ct pendant. The tracking was excellent and they got here sooner than I expected.
    Written by opallover on January 17, 2017
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1+ reviews from ResellerRatings.com by Answers

  1. I am recording my next call to this company, since the second "VIP" coupon which I paid for has now miraculously (!) expired after I complained about Ross Simons' hideous customer service this morning on the phone. If my two remaining coupons are not honored, I will contact the Rhode Island Attorney General, the Better Business Bureau and Consumers Union. This coupon does not expire until June, but kept getting declined online as expired. I don't know if their IT team is simply inept, or this is some sort of petty revenge from the sales department for refusing to accept their appalling condescension, deceit, and outright rudeness. After I had been treated so nastily on the phone, I called back to ask to speak to the corporate customer service director. Assured this would happen, I was transferred to "Marguerite," who assured me she could find no record of my previous call. Unsurprisingly, "Marguerite" is not the corporate director of customer service. I don't know if she is even a shift supervisor. At that point, I simply hung up the phone because I could no longer trust myself to remain civil. Either way, that is the second time someone from Ross Simons told me a bald-faced lie. They lied to me the first time when they misrepresented the $100 VIP sales contract, which the saleswoman promised me on the phone would not be set to auto-renew. Lo and behold, unless I send a written request to an address in Long Island before December, they will charge my credit card (an amount they decline to specify in my account agreement online) to... you guessed it: auto-renew in perpetuity. Ross Simons offers over-priced jewelry with quality that is all over the map. The customer service department offers saleswomen who are occasionally delightful and professional, but you are more likely to feel as if you have stumbled into a bad episode of "Mob Wives."
    Written by siochaint on March 4, 2016
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