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Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 80%
accurate & undamaged orders
less than 14 days
returns processing
365 day
return policy for most items
ease of returns
Customer Service
6-12 hours
e-mail support response time
less than 45 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
4 reviews in the past 12 months

Highlighted reviews

1+ reviews from by Answers

  1. I placed an order with them in Oct. 11. I requested and update in Oct. 17 they told me that order was being processed by manufacturer, request to cancel order on Oct. 23, they told me that that was not possible. I disputed the transaction, on Oct. 28 they changed the status to payment reversed. On Nov. 1 there's no trace of my money. A complete fraud.
    Written by jacruzpr on November 1, 2014
  2. I received wrong size of boot then I ordered.Customer service not friendly.In case of return ,you have to pay for shipping cost of order and shipping cost of return.(never met terms like that).
    Written by ShoeBacca Buyer on September 5, 2014
  3. TERRIBLE EXPERIENCE, TERRIBLE CUSTOMER SERVICE AND NEVER EVEN RECEIVED MY SHOES! I ordered two pairs of shoes from a day BEFORE I place an order with My order from Zappos arrived in 3 days (ordered Monday evening and arrived Thursday). However, my order with shoebacca did not show up so after 10 days, I called to check on my order. It had not been processed. After another full week, I called again. So after 17 days, my ordered status was still processing. After 24 days, I canceled my order. They never e-mailed or called me back after all 5 of my calls and I requested to be contacted after each call. Bottom line, to hell with shoebacca. Order from I won't order anywhere else now.
    Written by whfreiberg on December 4, 2014
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