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Shoplet

4.0

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService
Rating: Approved
September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
0-3 days
average delivery time
greater than 80%
accurate & undamaged orders
greater than 14 days
returns processing
30 day
return policy for most items
okay
ease of returns
Customer Service
24-48 hours
e-mail support response time
okay
e-mail support quality
45 to 90 seconds
phone support response time
okay
phone support quality
5 star
4 star
3 star
2 star
1 star
3,972 reviews in the past 12 months

Highlighted reviews

2,000+ reviews from Google Trusted Stores

  1. I did have some difficulty using the site. I used a link to open for a 5% discount, but when I entered my account the discount was removed. I had another coupon, but the checkout didn't show a place to enter the coupon code, so I received neither discount.
    Written on February 17, 2015
  2. I ordered some small clipboards which were the perfect sizes and exactly what I wanted. I will have to sand down some of the edges as they were a little prickly to the touch. I am giving them to children, so I didn't want them to catch any small splinters.
    Written on February 3, 2015
  3. Arrived in one day.... fantastic! Have always had very quick ship. Easy to navigate site and have always had a positive experience.
    Written on February 18, 2015
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1,000+ reviews from Bizrate

  1. I don't like it that you allow Walmart to sell your items less expensive than I can buy them from you. And you would not price match that price. Why not pass that price on to valued customers? :(
    Written by Sam on February 23, 2015
  2. I had trouble with the pass word. You had to send me a "new" pass word.
    Written by Sev on February 9, 2015
  3. I didn't see an estimated time for shipping, i.e. until delivery in the check out process. I do love free shipping.
    Written by palfrey on February 8, 2015
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20+ reviews from PriceGrabber

  1. Shows product in Stock but cancel order after 2-4 days. Happened twice. If they really completed the order, their price are best so far.
    Written by ranahitesh511 on January 4, 2015
  2. Easy website to access and find what I am looking for.
    Written by Tanya on January 8, 2015
  3. Clicked on the SEE IT button and the item I wanted at the price advertised and in stock ready to go in the cart. I'm still shocked at how easy & fast this was, my wife and I have been looking for an appropriate microwave cart for our daughter at a good prices for days, now we got a fantastic price! Well, sadly 3 days after we were billed we also rec'd an email that the product wasn't available and our money would be refunded (it stated that we may be charged a return fee but we weren't, I'm guessing since they were out of stock) It was and is so disappointing, and made worse since we called our daughter, her husband, and bragged about the company since it was pretty much a concrete deal, then they jabbed us with no product and no great sale. It was embarrassing
    Written by marshallsmom31192 on January 15, 2015
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10+ reviews from ResellerRatings.com by Answers

  1. I ordered a dry erase board with a cabinet. It was VERY expensive. The item came, and it was too large. I tried returning it. The company told me I would simply have to pay for return shipping--which I agreed to do. However, when the company sent me a return authorization number via email, they included SUPRISE SURPRISE that I had to pay a 25% restocking fee on top of the return shipping costs. I contacted Jason at Shoplet and he didn't care--said it was beyond his control because their supplier (Norco--Balt) charged them the restocking fee so he had to pass it on to me. I told him that his agreement with his supplier should not affect me and that it was not represented to me that there would be a 25% restocking fee. Both Norco--Balt and Shoplet.com REFUSED ENTIRELY TO NOT CHARGE 25% RESTOCKING. I told him I would tell the truth of Shoplet.com's horrible customer service and would influence every one I knew and everyone I could possibly influence on the internet to NOT PURCHASE ...
    Written by Attorneygirl on November 20, 2014
  2. I guess I felt compelled to write this review due to all bad reviews. Maybe I just got lucky? But after this order I will use them again. I placed an order for colored copy paper on Friday morning. Staples and Office Depot both wanted close to $12 per ream for colored copy paper. Shoplet had it for under $5. I figured for the savings it was worth a try as we use a lot of colored paper. Friday I received an email that my order had shipped and I received it Monday around noon. All three cases (30) reams arrived in good shape by UPS. Free shipping for 150 pounds of copy paper is a deal to me. Thanks, John Bell
    Written by johnwbell on December 8, 2014
  3. HORRIBLE!!! Placed an order for copy paper with Shoplet. They were a bit less expensive then my usual carrier so I gave them a shot. Was told I would receive my order in two business days. 2 days came and went and no delivery. I contacted them and s/w someone named Brandon. Brandon is a joke. Must be some kid right out of high school or something. He was unprofessional and just didn't give a damn that my order did not arrive. He went on to tell me that my billing address was incorrect on my credit card. That was definitely not the case as I verified it was correct. Brandon then went on to tell me the order would arrive the next business day. Well guess what, no delivery. I called them again and s/w some other lady. She did not know why my order had not arrived and asked ME to call the shipping company. I've never heard of such a thing. Horrible, Horrible customer service. It goes without saying that this is the last order I ever place with these bozos. Stay away from this company!
    Written by Bennyblancobx on October 21, 2014
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