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Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

Rating: Approved
March 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 98%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 14 days
returns processing
30 day
return policy for most items
ease of returns
Customer Service
12-24 hours
e-mail support response time
e-mail support quality
45 to 90 seconds
phone support response time
phone support quality
5 star
4 star
3 star
2 star
1 star
38,719 reviews in the past 12 months

Highlighted reviews

30,000+ reviews from Bizrate

  1. I have shopped in the store several times, but this was my first online purchase. It was easy and the checkout process was simple. Navigation was a bit tedious.
    Written by kevin on August 28, 2014
  2. Taxes should be stated up front for each state.
    Written on August 27, 2014
  3. My 20% coupon did not apply. It didn't tell me why.
    Written on August 24, 2014
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1+ reviews from TRUSTPILOT

  1. I can't speak for other branches nationwide, but the store in Lancaster is amazingly consistent in their ability to be accessible, polite, knowledgeable and patient. I have an 11YO boy who takes 3 sports a yr. which inevitably involves an inordinate amount of uniforms, accessories, shoes, cleats, etc. and with that, there are always questions. They are fabulous each and every time. Nothing but professionalism. Wouldn't go anywhere else for my sports items.
    Written by Karen Catalan on July 22, 2014
  2. Picked up some baseball mitts on discount and it was a pleasure to shop on their site./ big selection as well as baseball mitts and other equipment. No complaints as their gear came according to plan. Right size and fast shipping. Only thing I didn't like was no order slip inside the box, I had thought I ordered multiple things bercause i'm absent minded but it's fair all in all.
    Written by Curtis Janir on June 6, 2014
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1+ reviews from by Answers

  1. Don't let the cheap prices tempt you. At first I loved ordering from here. However I never loved the shipping time. It takes on average 8-10 days to receive your products. And just pray you never have to return it. I made my return on August 7th it's been almost a month still no refund. I've called they said it was issued my card company will hold it for a couple days okay that's fine I waited. Called my card company nothing was issued. Recalled sports authority the next representative says there's nothing on file stating that my returned item was received meaning they never issued a return. So I can wait another 2 days for a response from the new case they opened, well its been 4 days still nothing.
    Written by chabaco9311 on September 5, 2014
  2. The manager of the Naples's store must be the Boss from Hell, especially if you are a woman. This manager somehow found out out I was unhappy with the service i received trying to purchase a pair of running shoes. He stalked me in store and found me on the way to p checkout ( I did not seek him out to complain). He then proceeded to let me know, for what seemed like eternity, about what a great coach he was. He stated I should share the specifics about my experience so he could help the employee. After I spilled the beans I immediately regretted saying anything about the first shoe sales associate that helped me, given the manager's puffed up opinion about himself and feared for the employee. I finished by saying everything turned out Ok and apologized for being a little gruff.. I couldn't believe his reply, " That's OK, my wife does the same to me". Hello, this is 2014' not 1955. This guy needs some serious HR help. I would not want to be a woman working in this place, and I will no ...
    Written by LoisG on February 13, 2014
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