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The Sportsman's Guide

4.3

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 80%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 10 days
returns processing
time-unlimited
return policy for most items
outstanding
ease of returns
Customer Service
12-24 hours
e-mail support response time
less than 45 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
39 reviews in the past 12 months

Highlighted reviews

30+ reviews from ResellerRatings.com by Answers

  1. Well, I should have read the reviews before I ordered. At the beginning of February I ordered 2 - 30 round magazines. Just got them this week after waiting over three weeks. Only had one in the box. Called them and now I am told I will hear back from them in up to two weeks! This is ridiculous. I have learned my lesson. Never buying from these guys again. My advice to anyone thinking about buying anything from them?...Stay away!
    Written by dennyj-81147 on February 23, 2015
  2. DO NOT ORDER FROM THEM! I don't recommend ever ordering from this company. Ordered my first item from Sportsman's Guide on 12/14/2014, a pair of hunting boots, for $190. Waited over a week and still no boots so called to get the status and found they were on back order. At that point I asked the lady to cancel my order as it was a Christmas present. She told me it was no problem I was not charged because they were on back order anyway. I then went to the local store and bought a similar pair of boots. On January 7th I noticed while reviewing my bank account that sportsman guide charged my credit card $190. I called to find out that they had shipped the boots that same day and a customer care specialist did not take the property steps to cancel my order the first time. I was told I would have to refuse the order from Fedex and once they received them back in stock they would process a refund to my card. I was promised a phone call within 48 hours giving me the status. That was 5 days ...
    Written by cpierce23 on January 12, 2015
  3. I've been ordering from SG for a little over a year. I've had a so-so experience over the last year or so. The prices seem to be pretty good, and they have a nice selection. However, be careful of their coupons, gift cards, and shipping. Pay very close attention, as the coupon and gift cards can have very short turnaround and limitations. Product shipment will vary widely. They do not charge until they ship. That's great until they do not communicate the delayed shipping, and thus delayed charge. My most recent issue is a delayed charge to a non-SG gift card. They charged the card after the expiration date, so it declined, and the money on the gift card was forfeited. Contacting customer service was a below average experience. The resolution was that it was all on me... so basically, there was no resolution. I've overlooked lots of delays and lack of clear communication over the last year or so. I'm pretty disappointed with SG's customer service, lack of proactive communication, and ...
    Written by stewrat on January 2, 2015
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