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Staples

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
0-3 days
average delivery time
greater than 95%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 10 days
returns processing
time-unlimited
return policy for most items
okay
ease of returns
Customer Service
12-24 hours
e-mail support response time
good
e-mail support quality
2 to 3 minutes
phone support response time
good
phone support quality
5 star
4 star
3 star
2 star
1 star
61 reviews in the past 12 months

Highlighted reviews

50+ reviews from Viewpoints.com

  1. I shop this site at least monthly as part of my job, stocking up on office and breakroom supplies for work. I like the Rewards - we regularly get refunds to apply to future purchases, and it gets us free shipping with no minimum. We purchase everything from soda and coffee, batteries and paper towels, calendars and calipers on this site as well as the basic labels, paper, pens and white out. I can always find online coupons to apply to my order, and shipping is super fast - we often get delivery the next day. I especially love how I can view my past orders, same items as favorites and make reordering really simple for things that we get every month. There's an option for sending print/copy jobs to the stores but starting online - we've used this once or twice and it's super convenient to not have to go to the store twice (drop off, pick up). I have had many customer service conversations via their live chat and always get great help and satisfactory resolutions - and a transcript of ...
    Written by KFBurke on August 27, 2014
  2. I am responsible for order office supplies for my company and I love having an account with Staples.com. They offer a huge variety of products ranging from cleaning supplies, coffee, snacks, printing and office supplies, furniture, and seriously much more. It is my one stop shop for everything for our entire office.
    Written by lmitch224 on July 30, 2014
  3. Staples.com is such a great store for business owners and regular everyday shoppers. There are so many products to choose from. They have an extensive product line of office supplies and everything in between including Small and large appliances and even office coffee supplies. I was honestly surprised by that initially. In the past, I had only thought of them as an office supplies site. Staples.co has very reasonable prices and, they even offer rewards if you are a rewards card member. The site itself is very clean and easy to browse and shop. They are very uncomplicated about their shipping and payment processes. The customer service center is really great. The staff there are very knowledgeable of the products the store sells and, they are very eager to help when an email is sent. This site certainly has a lot going for it and, I am happy to be a customer of Staples.com. It's surely worth checking out.
    Written by Estella1 on March 20, 2014
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1+ reviews from TRUSTPILOT

  1. I ordered a new laser printer. The price was good and it was delivered very quickly.
    Written by Dave Carter on May 12, 2014
  2. Staples is the best place to get office supplies and equipment. They have a wide selection of items of great quality. They always have the newest computers and laptops. They have all the necessary accessories and gadgets you need for your computer. Their other electronics are all top of the line equipment. They always have great back to school sales. I always take my kids there because they like the school supplies that they have there. We bought a paper shredder from them and it has worked wonders. I will always go to Staples for all my office needs.
    Written by Vagrig Nazari on February 6, 2014
  3. i have placed 4 orders this year with this company, free delivery by staples delivery. My order are all here shortly, and I caught couple of good deals so can't really complaint
    Written by Sam on December 8, 2013
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