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Sweetwater

4.9
1,825 reviews in the past 12 months
5 star
4 star
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2 star
1 star

Highlighted reviews

1,000+ reviews from PriceGrabber

  1. I love the guitar gallery with the excellent pictures and product descriptions. I also know the prices are some of the best you can get.
    Written by Froggy3018 on April 13, 2014
  2. never a problem.
    Written by bheyman on April 12, 2014
  3. Sweetwater staff made an axcellent job, I'm very satisfied of buying more products from them in the future.
    Written by paladkapos on March 22, 2014
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800+ reviews from Bizrate

  1. great customer service - best in the business!
    Written by Steve K on April 13, 2014
  2. Good web site and a very customer oriented business. Definitely will be buying from them again!
    Written by myfinger on March 27, 2014
  3. Many thanks to Sweetwater Sales Engineer Forrest Powell
    Written by Conra on April 10, 2014
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1+ reviews from ResellerRatings.com by Answers

  1. Chris Lewis ladies and gentlemen is my sales engineer of the millennia. He makes my Sweetwater experience stress free and spot on, I can always reach him and his response time is second to none. He is the main reason I keep coming back to Sweetwater. His advice and knowledge is excellent and he goes the extra mile each time to ensure I'm satisfied. He defines what Sweetwater is to me! Trustworthy, efficient and all around amazing!
    Written by DrethePhoenix on November 12, 2013
  2. Great company to work with and customer service is excellent. Answered all my questions and when he didn't know, called me later with followup information. Other companies could take a lesson from Sweetwater Sound for superior customer service.
    Written by HamOp48 on October 31, 2013
  3. I've done a lot of online business with many, many companies. Sweetwater is without a doubt the single best business I've ever had the pleaseure of ordering from. With 100% personal service, how can you go wrong? I called then initially to speak to a sales rep about a new guitar; he was very helpful and friendly, which in and of itself isn't remarkable - but what IS remarkable is that he gave me his direct extension and his background in the business, and told me from that point on he personally woudl be managing my account. I had follow-up questions, and he always answered in a timely and complete way. Plus Sweetwater's policy of showing you literally THE guitar (down to the serial number) that you are purchasing is second to none - it definitely gave me the confidence to buy without wondering what kind of top I was getting or if I woudl liek the look. I've recomeended them to anyoen who will listen, and they will continue to be my only source for music gear. If I coudl give them 10 ...
    Written by ShaMon on September 26, 2013
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1+ reviews from Viewpoints.com

  1. I have never purchased an item from Sweetwater.com, but I have browsed their site for numerous items in the past 5 years. I have obtained a lot of information about the latest audio and music equipment on the market. There is usually demo videos of certain items that really give a better understanding of a product. I wish on some of the keyboard demo videos that they would focus more on the voices, playing chords, and the overall interface of the machine. If there is a question I have about an item I can ask an online tech for help. An online representative is available 24/7 and always try their best. The only reason I have never ordered anything from Sweetwater.com is that the prices are usually too high for my taste. They are not much higher than their competitors, but I don't mind buying slightly used equipment off of other websites. If I had the funds I would purchase the items off of Sweetwater.com. I would definitely recommend Sweetwater.com for those who want new equipment at ...
    Written by kingoftheink on January 28, 2014
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