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Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
Shipping & DeliveryReturns
0-3 days
average delivery time
less than 70%
on-time delivery
greater than 98%
accurate & undamaged orders
less than 7 days
returns processing
30 day
return policy for most items - Details
ease of returns
Customer Service
6-12 hours
e-mail support response time
45 to 90 seconds
phone support response time
Google Consumer Surveys
Based on 447 responses*
Detailed Ratings
Add-on services
Customer service
Very Poor
5 star
4 star
3 star
2 star
1 star
3,171 reviews in the past 12 months

Highlighted reviews

3,000+ reviews from Bizrate

  1. Great service; like the personal support person even though he was not needed for this order. Appreciate the post delivery communication by the support representative.
    Written on January 5, 2017
  2. Sweetwater has been good to me in every aspect a customer could ask for. Mark Stein has been my sales person for several years and has help me with many purchases.
    Written by Artie on January 9, 2017
  3. Have been dealing with Sweetwater for several years. They are very helpful and knowledgeable. Always look forward to dealing with them. Great service and products.
    Written by LisaH on December 29, 2016
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10+ reviews from by Answers

  1. Sweetwater is a great company. I almost forgot what great quality customer service was until I found them. I have made several purchases from them and they continue to impress me every time. I would recommend them to everyone, friends and family alike. As long as they keep up this level of customer service, I will be a customer for life.
    Written by hdwrench99 on December 29, 2016
  2. Sweetwater is one of those few places where you can still talk to a person that actually cares and not just for the big-ticket items. I have ordered more than usual this year and been very satisfied with the results. Their guitar techs know what they're doing setting up guitars. I referred a friend to my salesman and he was very pleased with the results as well. If you want "real" service, Sweetwater is the place to go.
    Written by humblebroken on December 30, 2016
  3. I just started taking guitar lessons about 7 months ago and Sweetwater without doubt has the best selection and best prices on all the existing music equipment anyone could possibly want or need! Service is top notch! There is always someone there that can advise you and answer your questions. The rapid quick shipping is always a plus and you can't beat a two year warranty! I shop around for local deals and so far Sweetwater has surpassed them all! Happy Customer!!!
    Written by Muckster1 on January 2, 2017
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40+ reviews from PriceGrabber

  1. Jimmy heard my needs and was very patient and understanding of my limited knowledge. Did not make me feel like a moron! Outstanding sales engineer!
    Written by jcjerrycordero on January 18, 2016
  2. They have a Great & Professional staff That seems to have the answers to any question you might ask. Also they are very good with alternative solutions to items you are not quite sure about
    Written by mbarefoot000 on January 21, 2016
  3. A business being run as good as I can remember in any INDUSTRY.Well done to the CEO of this Company. Variety, price, courteous,,sevice in one place.....WHO ELSE CAN SAY THIS,,,only SWEETWATER ..
    Written by Rolandor7777 on January 23, 2016
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.