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Sweetwater

4.9
2,080 reviews in the past 12 months
5 star
4 star
3 star
2 star
1 star

Highlighted reviews

1,000+ reviews from PriceGrabber

  1. The sales folks are knowledgeable and friendly. It did take a while to get the tracking information online, but it was a good expereince.
    Written by danaleewhite12 on July 19, 2014
  2. Personal attention to my specific needs.
    Written by scotto4u2 on July 11, 2014
  3. Sweetwater has a webpage that is customer friendly. Shipping options are very reasonable. They had excellent communication each step of the way via online and even phone calls; very impressive. When I returned their call, I was able to actually speak with real people, and without a long wait. Nice touch adding a little candy treat in the packaging. I had never heard of Sweetwater until I looked up online product reviews of the item I was considering. The Youtube product demonstrations sponsored by Sweetwater were very helpful. I will definitely look to options at Sweetwater for future purchases.
    Written by mbroyles63 on July 14, 2014
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1,000+ reviews from Bizrate

  1. Very easy to do business with!
    Written by Rick C. on July 25, 2014
  2. Sweetwater is a great company with excellent customer service. I have no complaints up to now.
    Written by RR on July 15, 2014
  3. No complaints.
    Written on June 23, 2014
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10+ reviews from ResellerRatings.com by Answers

  1. Same price as elsewhere but ordered here due to midwest location.Item was invoiced and shipped promptly with tracking info.Shipping was upgraded to priority mail and well packed.Robust catalog was included.Very pro outfit that I would shop at again.
    Written by plzn420 on July 3, 2014
  2. Absolutely amazing, I've never experienced an online store as good as Sweetwater. Once I received my order, they called me and asked if I needed any help with my set up and if the product was working fine, that sort of thing. They actually seemed to give a crap too, unlike most customer support/PR people. Oh, and they put candy in the box. That always feels great. I also got the product for about 150 or something like that dollars less than other sites. Shipping was great, everything was great. Bought two more products since that one that went great, and I got another one shipping right now. Can't recommend them enough.
    Written by Redsean on February 14, 2014
  3. Great company to work with and customer service is excellent. Answered all my questions and when he didn't know, called me later with followup information. Other companies could take a lesson from Sweetwater Sound for superior customer service.
    Written by HamOp48 on October 31, 2013
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1+ reviews from TRUSTPILOT

  1. Ordered Yamaha MPL keyboard but notified that it's out of stock. Which e-commerce would let customer buy an item that is out of stock ? Not only that, stupid customer service also try to sell the keyboard adapter which came separately at an expensive price. very bad experience, would never buy from this website again
    Written by Ronald Sutedja on May 15, 2014
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1+ reviews from Viewpoints.com

  1. I have never purchased an item from Sweetwater.com, but I have browsed their site for numerous items in the past 5 years. I have obtained a lot of information about the latest audio and music equipment on the market. There is usually demo videos of certain items that really give a better understanding of a product. I wish on some of the keyboard demo videos that they would focus more on the voices, playing chords, and the overall interface of the machine. If there is a question I have about an item I can ask an online tech for help. An online representative is available 24/7 and always try their best. The only reason I have never ordered anything from Sweetwater.com is that the prices are usually too high for my taste. They are not much higher than their competitors, but I don't mind buying slightly used equipment off of other websites. If I had the funds I would purchase the items off of Sweetwater.com. I would definitely recommend Sweetwater.com for those who want new equipment at ...
    Written by kingoftheink on January 28, 2014
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