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TheShoeMart

4.5
625 reviews in the past 12 months
5 star
4 star
3 star
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1 star

Highlighted reviews

500+ reviews from Bizrate

  1. Good selection, free shipping, and NO California sales tax! They have a slight problem on their Website - it's difficult to add more than 1 of the same item to the cart. You have to return to the "Shopping" page and start all over again to add a second pair of shoes to the cart.
    Written by Z on July 14, 2014
  2. Great Place to shop
    Written by Red Ed on July 7, 2014
  3. Great experience! Very easy to find what I wanted and check out!
    Written by Dan on July 14, 2014
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100+ reviews from PriceGrabber

  1. I was pleased with the easy of using the site.
    Written by dr.jack on June 13, 2014
  2. Shopping on TheShoeMart.com was very simple. Searching for the type of shoe I wanted was a breeze and the selection of colors and sizes made the purchasing decision a snap!
    Written by yeakel on May 26, 2014
  3. I could Find everything I was looking for, had some doubt on the shipping on the checkout, but everything was great!
    Written by dapeci on April 24, 2014
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1+ reviews from Viewpoints.com

  1. ShoeMart.com is a site that I would say- reminds me of foot locker - only a bit more expensive on the greater majority of their items. I guess in some ways they have one up on their competition because they offer entirely free shipping on all of their items and, they have a very flexible 90 day returns policy. The only catch t the 90 day return policy is that it costs you the return shipping price. Even so, their returns are much better than a lot of other companies. My very favorite product that they sell are the Minnetonka Women's lined hard bottom loafers. They have a wool similar lining in them and are incredibly comfortable. They come in several different styles and colors and although they are not the most stylish shoe, they are one of the most comfortable. I think the selection that they have available could be improved but they have a good size range and a far price of under $40.00 per pair. I bought some for Christmas for myself and my mother in law and we both love them. ...
    Written by Estella1 on May 1, 2014
  2. I didn't have the worst experience with the ShoeMart but my experience was definitely not good enough for me to shop there again. I really wasn't happy with the service. The shoes were fine but they were shoes I pretty much could have bought anywhere else. It was not like this was the only site that sold these particular shoes. After I placed my order I felt like it took forever for my order to actually ship out. It took so long that I actually forgot I even placed my order. When I finally remembered I checked my order status and nothing had changed and it had been over a week. I contacted customer service and they gave me excuses about the warehouse being closed and what not. It just annoyed me how my credit card was charged right away but yet it took so long for me to get my order. I don't think there is any reason for my order to have taken that long and honestly it probably would have taken longer than it already did had I not made that phone call.
    Written by princessnicky4e on December 29, 2013
  3. I like supporting the little guys and The Shoe Mart is a niche shoe company that operates on a smaller scale. For a small operation, they do have a huge collection of shoes. Furthermore, they offer free shipping and also 90 day return period, which is pretty great. The problem is that I do not think that they ship their shoes from their own warehouses directly. This is because some of the sales that I see on their website is exactly the same sale on the shoe brand's home page. For example, the Allen Edmonds shoe sale is exactly the same as the one on the website. So, my thoughts is that they are affiliates for these companies. This make sense because the shipping is extremely slow. About 2 weeks compared to other retailers. The items will definitely come, however, you would need to have the foresight that you need the shoes several weeks in advance or else you will be quite disappointed.
    Written by nextgenkai on October 4, 2013
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1+ reviews from ResellerRatings.com by Answers

  1. Should you receive the exact shoe you ordered, on time and the fit is good and the merchandise has zero defects you might just be happy with your The ShoeMart order. Just as you would ordering from any other on-line shoe retailer. Do not choose The ShoeMart if you are considering the 90 day return policy or the promise of "easy returns". The only easy part of the easy returns process is the Fedex tracking. The ShoeMart does staff a call answering group that will track that you have called in to inquire about your return. Should you call in a following day, a call answering representative will be happy to remind you that you have called in already and that you are bothering them. You will be offered no further status information other than what is already on-line...awaiting merchandise. If they actually provided details and kept the customer informed they might be offering "Customer Service" which they are clearly trying to avoid. The only staff inspecting your return is the owner and ...
    Written by Emory1 on March 6, 2014
  2. I really wanted to like The Shoemart. They have an extensive selection and pretty decent prices. I ordered a pair of premium Carmina shoes at a discount and was very happy with them (even if one of the shoe bags was missing). So, I went back to see what other Carmina models they had in my size. I put "Carmina" in to the search bar and then clicked on "Carmina" on the results page to filter down to only the brand I wanted as the search had also returned some other brands. After filtering down to only the brand I wanted, I used the available "BY US SIZES:" filter to see what I thought would be shoes in my US size. It returned a few styles and one in particular I wanted to buy. So I clicked on it and was served the product page. The only size available was 10, so I quickly ordered it and paid without paying much attention to further details. A few days later I was pleasantly surprised by the package that arrived at work from The Shoemart. I opened it and took a look at the shoes. They ...
    Written by ShoeShop on December 23, 2013
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