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Tire Rack

4.7

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
0-3 days
average delivery time
greater than 90%
accurate & undamaged orders
less than 7 days
returns processing
30 day
return policy for most items
okay
ease of returns
Customer Service
12-24 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
4,330 reviews in the past 12 months

Highlighted reviews

4,000+ reviews from ResellerRatings.com by Answers

  1. The only problem I had with TireRack.com is that I asked them not to charge my credit card until they shipped the tires (the next day) and they said they would not, but then they put through a pre-authorization, which was declined, because I didn't have a chance to deposit money in my account yet. They should have been more clear about their procedures. It would have saved us all time if I didn't need to call customer service and my bank twice to straighten it all out. The time it took from order to delivery was very good.
    Written by kevin_j_heikkila on May 5, 2015
  2. I've been buying from Tire Rack for 19 years. Never had a single problem. I will continue to be a loyal customer.Tire Rack is the best!
    Written by jsccottf57 on May 11, 2015
  3. As usual Tire Rack's service was excellent! Has never taken more than 2 days to deliver my orders to my place of employment, and I save 40 to 45% on my tire purchases.Thanks Tire Rack!
    Written by smudgemonkey714 on May 6, 2015
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1+ reviews from Viewpoints.com

  1. I needed a specific type of tire that isn't really from a brand that is available that readily as some other ones so I decided to try Tire Rack, and I'm glad that I did. They had exactly the brand and style of tire that I needed and at a very reasonable price.
    Written by georgeeboy on December 16, 2014
  2. I needed to replace the tires on my 1993 F-150 in order to get it to pass inspection. Since it is an older truck, I didn't want to put too much money into it, but I wanted to find quality tires. I was able to find a good deal on tirerack.com for Firestone tires at $92 each ($368 total before tax and installation).
    Written by utlegospam on July 26, 2014
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