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Tire Rack

4.6

Ratings are based on data from Google Consumer Surveys, Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
0-3 days
average delivery time
greater than 90%
accurate & undamaged orders
less than 7 days
returns processing
30 day
return policy for most items
okay
ease of returns
Customer Service
12-24 hours
e-mail support response time
45 to 90 seconds
phone support response time
Google Consumer Surveys
Based on 894 responses*
Detailed Ratings
Prices
Product quality
Returns
Selection
Service
Shipping cost
Shipping speed
Website
Very Poor
Fair
Excellent
5 star
4 star
3 star
2 star
1 star
2,745 reviews in the past 12 months

Highlighted reviews

2,000+ reviews from ResellerRatings.com by Answers

  1. Got the tires I needed very quick!
    Written by billy-48410 on August 20, 2015
  2. The delivery was smooth and so was installation. Would recommend to anyone!
    Written by john_joy on August 11, 2015
  3. I was extremely pleased with the speed of delivery and quality of tire. Unadvertised was the fact that the tire is a 6ply tire with a 2ply sidewall. That's quality.
    Written by addacko66 on August 23, 2015
See more reviews from ResellerRatings.com »

1+ reviews from Viewpoints.com

  1. I needed a specific type of tire that isn't really from a brand that is available that readily as some other ones so I decided to try Tire Rack, and I'm glad that I did. They had exactly the brand and style of tire that I needed and at a very reasonable price. Ease of Use It is so very easy to use this website. All you have to do is type in the brand you're looking for in the search field and there you go. You'll find your brand and style of tire very easily and very quickly. Product Selection There is a lot of tires to choose from. I think they are able to get to any brand and style that you could possibly be looking for. Product Pricing The pricing is very good at Tire Rack. You won't be paying any kind of premium for the convenience of buying online. Customer Service I had a question I needed answered so I sent it to their customer service via email. It took less than an hour for me to get a reply. Usually when I send a question I expect at least a day or longer, but this was a ...
    Written by georgeeboy on December 15, 2014
See more reviews from Viewpoints.com »

* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.