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Torrid

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1 star
13,192 reviews in the past 12 months

Highlighted reviews

10,000+ reviews from Bizrate

  1. Love the store and ordering online is really easy and convenient.
    Written by kb on September 23, 2014
  2. only poor experience online was when I had checked out an three days later was told my item was no longer available an their only response was "first in best served" . WhichI felt was disgusting as I had already paid for the item an I feel if it isn't available it should not be on the site
    Written by beck on September 26, 2014
  3. Better prices than Lane Bryant; please add/design more sensible/dress casual shoes such as low heel pumps and or oxfords (winter style without a perforated design).
    Written by Justine on September 25, 2014
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1+ reviews from ResellerRatings.com by Answers

  1. Buyer beware! This company charges a lot of money for their clothes but does not stand by its product!I bought a pair of shorts from this store which I loved, until they tore at the front seam two days later. I called Torrid to get a replacement of refund and they told me that, once I'd worn it it was my responsibility! Really?! After much arguing they agreed to let me ship it to the warehouse at my own expense "as a one-time courtesy" to me. If an anonymous person there determined that the problem was with the shorts and not my fault, they would refund me the money. Why do I need to pay for the shipping and who is this anonymous person exactly? All the while they implied it was my fault and, of course, no manager was available to talk to me.There were other problems. I tried to return four pairs of shorts that I'd tried on and that didn't fit. First I went to the store but they could do nothing without the packing slip even though I gave them the order number. Apparently the stores ...
    Written by Torrid.com Buyer on August 31, 2014
  2. Worst online shopping site that exists. The website claimed 25% off everytjing as well as 50% off shipping. I did NOT receive any discounts. I got an email claiming I needed to confirm my payment info with phone #s none that were toll free. After calling and waiting on hold internationally for over 20 mins I finally got thru confirmed everything including the discount I didn't get. I was told it was applied and my new total was 70 less. Perfect right? WRONG I get a second email claiming my payment was declined and my order not processed, I call my bank to learn that not only did a charge from Torrid go through but it was $110 more then they said it was!!!!! So basically they have robbed this $ from me and so far I have nothing to show for it. I plan to sue. I wish I read all these other reviews on how terrible this company is to shop from NEVER again. I may even boycott the store if I'm ever near another one again. Do yourselves a favour and save the headache the clothes and shoes are ...
    Written by Torrid.com Buyer on September 6, 2014
  3. An obsession with gothic while not being skinny? Hot Topic employees directed me to their plus size store. While not quite as punky/obviously rock and roll as the regular brand, it works! I've found awesome clothes that fit my style as well as my size!
    Written by HollyXOX on April 4, 2014
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