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Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 98%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 10 days
returns processing
return policy for most items
ease of returns
Customer Service
0-3 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
4,427 reviews in the past 12 months

Highlighted reviews

4,000+ reviews from Bizrate

  1. I love to shop at Uncommon Goods when I'm buying Gifts for people; especially for "hard to buy for" people. They always have the most unusual items. I love the website!
    Written on July 22, 2015
  2. I love uncommon goods and always have fun paging through the catalog! I only wish some of the products came at a more reasonable price point. Some products are spot on when it comes to price and others seem a bit high. The best thing about purchasing a gift is that if you buy more than one gift for the same person, they can be wrapped together and the "gift charge" is not doubled. This is wonderful!
    Written by Jess on July 21, 2015
  3. uncommon goods has the most interesting and unusual gifts. I always find something for someone and they always ask "Where did you get that, its so different." "I LOVE IT"
    Written on July 19, 2015
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1+ reviews from

  1. I started shopping at Uncommon Goods online store when I needed to find some unique gifts for friends who were celebrating their ten year anniversary at working at the same company. They were all hired at the same time, were part of the same training team and were all promoted within months of each other. To make it an even more interesting scenario, they all worked in an "open office" environment where they shared a huge space between then. Instead of putting up walls or dividers they used the space to brainstorm and come up with creative ways to tackle problems. Uncommon Goods has a wide variety of products but their food offerings are what I always look at first. For my friends I wanted to get a tea service or at the very least something that they could all use to make afternoon tea. I knew that while a little on the expensive side, the "Teas From Around The World" sampler would be something that they would absolutely love (and they did!). I also ordered them a set of "The Face ...
    Written by AlexFortune on September 30, 2014
  2. is a really great website that is fun to shop around on for yourself or others as well. is a website that sells probably some of the most interesting and unique items on the web. What I love about this website is that the items that you will buy here can probably not be found any other place, making them truly one of a kind. They sell things like - a puzzle-piece-pizza stone, or, an engraved cutting board, or a row boat salt set. It's just a really cool store that carries really fun and interesting items. The website is really easy to navigate through. Everything is nicely organized by category, and all items or clearly pictured and the price is displayed and easy to see. The one downside to is the shipping. There really is no flat-rate fee option, and the price of shipping continues to increase as the price of your order increases. So that is a negative in my opinion. I like when you reach a certain dollar amount and then shipping ...
    Written by kj4851 on September 1, 2014
  3. I was recommended to Uncommon Goods after getting frustrated at trying to find gifts for someone who was hard to shop for. Right away I knew I would be able to find something just different enough to be the perfect gift. And I was right. The website had many special and one of a kind gifts that I was able to choose from. They had an awesome selection and great prices. Shipping was fast, and my order was well packed. I will be shopping with them again. Ease of Use The website is well designed. It is easily navigated. Well laid out and attractive to look at. Product Selection Fantastic product selection. Love how many different things there were to choose from Product Pricing Can't complain about the pricing. The products are well made and worth every penny. Customer Service Customer service was excellent when I called to make sure my order had gone through. Shipping and Returns Shipping was great and I haven't returned anything. I will definitely be buying from them again.
    Written by ifish42 on December 19, 2014
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1+ reviews from by Answers

  1. I made three orders with this company.One order had a missing item, which they promptly replaced.One order was a custom book and the name was spelled wrong. They promptly replaced this item as well.I accidentally ordered two of the custom books, and I contacted them as soon as I realized this. They told me they would ask the artist if I could be refunded. They never sent me any other follow-up, but they did cancel the duplicate charge on my bank card. I assumed this meant that I was being refunded, as they left on the charge for the first book order and took off the charge for the second book order.After I contacted them about the two previous orders above that they messed up, they promptly threw the $100 charge back on my bank card (TWO WEEKS after they had took it off and only charged me for one). Seeing as how I ordered the duplicate book on the EXACT SAME DAY as the first book (so it should have been charged/shipped/received the same day as the first), it's obvious they ...
    Written by aych23 on January 5, 2015
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