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Victoria's Secret

53,576 reviews in the past 12 months
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Highlighted reviews

50,000+ reviews from Bizrate

  1. I love VS and am addicted, however when shopping online I wish I didn't have to pay in USD and that more of your promotions were offered in Canada too.
    Written by Sadie on July 22, 2014
  2. i really like how the bras fit me and how they keep their shape even after so many washings and wears.
    Written on July 20, 2014
  3. my daughter took me to VS and I got fitted for the right size bra...Finally. Cant wait for my order to arrive...
    Written on July 21, 2014
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90+ reviews from

  1. I wanted to get my wife a fun gift that would be comfortable to wear, but that she would also enjoy. I was able to find it, and she has loved wearing it since then.
    Written by utlegospam on July 27, 2014
  2. I love love love Victoria's Secret. I have never shopped anywhere else for bras and panties, especially since my mom always told me that quality was better than quantity (the clothing was worth the price). Their website is so easy to use, too! It's laid out nicely, and it looks good, but it's also organized in a way that makes ordering things online efficient. I only ever order yoga pants and clothes on, because I don't want to have to pay the return price if I order a bra and it doesn't fit. But, they have great prices and they always have some sort of deal that gets you a better price than in store. I recommend it, for sure, especially for the big sales like the semi annual sales, where the shipping is free.
    Written by kristinamz on May 29, 2014
  3. When you have a larger than normal chest size, it becomes very hard to find bras that fit you, the only place that I have been able to find good quality bras that will fit me has been on I love this website and enjoy all of the different colors, shapes, sizes, patterns and styles that they have for all of their bras and other merchandise. They carry so many different styles of bras that there is something on there for everyone and for any size and shape. They also make so many cute patterns and colors that it is hard to find elsewhere when you get into larger sizes. The convenience of being able to buy something as personal as a bra online is very nice because you do not feel that you are being judged and you can shop freely without any worrying. Shipping has always been super fast to my door and if I ever did not like a product it was easy to return it and get an exchange or my money back. They have always been helpful if I needed to call customer service about ...
    Written by jbrown458 on April 28, 2014
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10+ reviews from TRUSTPILOT

  1. my order came very fast and was exactly what I ordered. The only issue I have with them is their tracking service and their customer service. Other tan that I have bought from them in the ast and will buy from them again!
    Written by Jane Alexandria on July 27, 2014
  2. Always great value, one of my favorite companies.
    Written by Catherine Rowlands on January 20, 2014
  3. The online-shop is just 'okay' compared to the actual stores. It's really hard to find what you're looking for because 'Very sexy', 'Totally sexy' and 'Absolutely sexy' are not really meaningful names or telling anything about how the bras look like. In addition to that not too many sizes are available, especially on sale. Better go and buy at the store if you have the chance.
    Written by Viance on February 10, 2014
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10+ reviews from by Answers

  1. HORRIBLE, HORRIBLE, HORRIBLE. (Obvious so does a lot of other people!)I ordered 2 day shipping May 6th. They said it would come May 9th and I had my tracking number. May 8th now it's N/A so I wait all weekend and it's a no show. I ask them where my package is and they said it may come in the 14th but to let them know if it doesn't come in. I said that was NOT going to work for me so they gave me the option of a refund or overnight shipment. I requested an overnight shipment and they said it would come the 14th. There was no tracking number found on my order and the package did NOT come the 14th!!!! They said it would come the 15th. I spoke to a supervisor by the name of Michelle who was a jerk. (Every other customer representative has been friendly and apologetic). Michelle informs me that she has seen this happen a couple times and that it can happen then she pauses. I ask her if I need to file a complaint with Fedex and she said that they would do that and that this has happened a ...
    Written by c0nnerrr on May 15, 2014
  2. I currently am a Victoria Secret card holder and I am very displeased with the professionalism displayed!! My account has never been delinquent and I dont have a balance but I was told that a December payment was in a lost account and they needed more info. I sent in the info and copies of all payments made...It has been 5 months since then and the payment has never been credited or refunded I have called and spoke to numerous agents and all they say is we don't handle that department,I am not showing anything or it's still being worked. I recieved a letter from Comenity bank in Jan showing they had a payment asking for my acct info so I know they know about it. Victoria Secret/Comenity Bank refuse to credit my account or refund my payment!! I had NO idea they were so unprofessional!! This has been the worse customer service I have ever encountered!!!
    Written by kwatlington on April 11, 2014
  3. I would like to file a complaint about your services.I am truely disappointed with Victoria Secret, I placed this order at 12/28/2013, today is already 2/7/2014, this order never arrived. I paid US 56.99 for shipping cost, but i dont even get a tracking number for my shipment. This is totally unacceptable. I brought a lot of things from US, usually costed me US 30 for shipping by Fedex or DHL, and its tracable. The longest shipment took me around 10 days to arrive HK. For VS services, I paid higher price with no tracking record, took me more than a month, nowadays even ship by Sea a month should have arrived. And the most important part is, VS ruined my Valentine's day, thank you so much for that.I will never order from VS ever again. And the review about VS are right, their services is horrible and disappointed.
    Written by Junniewu on February 6, 2014
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