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Victoria's Secret


Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 98%
on-time delivery
greater than 98%
accurate & undamaged orders
less than 14 days
returns processing
90 day
return policy for most items - Details
ease of returns
Customer Service
6-12 hours
e-mail support response time
1.5 to 2 minutes
phone support response time
Google Consumer Surveys
Based on 796 responses*
Detailed Ratings
Product quality
Very Poor
5 star
4 star
3 star
2 star
1 star
50,732 reviews in the past 12 months

Highlighted reviews

50,000+ reviews from Bizrate

  1. I was a little disappointed in the fact that by using my $10 birthday gift, it didn't even cover all of the shipping and handling and tax on my order. So in reality I didn't get any type of reward for my actual clothing purchased, just the additional costs of ordering online.
    Written on October 16, 2016
  2. you need to bring back your clothing line and may it available in sizes for larger women.i uised to susbcribe to your catalog in the 70's, and 80's, bring back those beautiful maribou slippers in sizes to 12.not every woman is petite with a size 5 foot. bring 'em back---thanks
    Written by noncon on October 15, 2016
  3. Every time I have called with issues, I received excellent customer service and quite a few times received additional discounts or sales offers. The excellent customer service I have received on multiple occasions is the reason I continue to purchase from Victoria's Secret.
    Written by KateThomas on October 14, 2016
See more reviews from Bizrate »

* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.