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Vitacost

4.6

Ratings are based on data from Google Consumer Surveys, Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService
Rating: Approved
September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 98%
on-time delivery
greater than 95%
accurate & undamaged orders
less than 4 days
returns processing
60 day
return policy for most items
okay
ease of returns
Customer Service
12-24 hours
e-mail support response time
2 to 3 minutes
phone support response time
Google Consumer Surveys
Based on 230 responses*
Detailed Ratings
Prices
Product quality
Returns
Selection
Service
Shipping cost
Shipping speed
Website
Very Poor
Fair
Excellent
5 star
4 star
3 star
2 star
1 star
83,832 reviews in the past 12 months

Highlighted reviews

70,000+ reviews from Google Trusted Stores

  1. Been dealing with Vitacost for years. Always a great experience. Great quality merchandise, good prices, quick delivery.
    Written on September 2, 2015
  2. always exceptional
    Written on August 30, 2015
  3. I love Vitacost. They carry the brands I buy frequently, the prices are excellent, delivery is always prompt. My only criticism has been sometimes sloppy packaging, but lately it's not been a problem.
    Written on August 30, 2015
See more reviews from Google Trusted Stores »

10,000+ reviews from ResellerRatings.com by Answers

  1. Good quality products, good price and fast shipping.
    Written by Miandone on August 26, 2015
  2. Vitacost is my favorite online store! BEST packaging and shipping is super fast never worry about the hot weather melting anything and i live in Phoenix. Great prices on organic and natural food and supplements. Best of all shipping is free with $50 dollar purchase you just can't beat Vitacost!
    Written by camietwo on August 18, 2015
  3. Since I'm in chemo,doctor advice not to Rae it during that week . Due to the amount of antioxidents
    Written by catwomen0125 on August 26, 2015
See more reviews from ResellerRatings.com »

10+ reviews from TRUSTPILOT

  1. I'm always impressed with your consistency of customer service . The products are fresh and quality , and always arrive within 2-3 days. Thank you.
    Written by Nicholas Williams on August 25, 2015
  2. I am so impressed with your service! My order was correct, the prices were lower than ordering directly from the manufacturer and the shipping costs were reasonable. I received the order in one day which was a pleasant surprise since I had selected standard shipping. You have gained a new customer and I will definitely recommend you to others!
    Written by Tilly on August 21, 2015
  3. Super service! There was a problem with one item damaged in shipping, but it was replaced with amazing speed! I am impressed with Vitacost and will continue to order. Thank you for such great service!
    Written by Sean on August 24, 2015
See more reviews from TRUSTPILOT »

1+ reviews from Bizrate

  1. Competitable price and shipping charge. Fairly good delivery time in the past purchase.
    Written by Aimpro on November 11, 2014
See more reviews from Bizrate »

* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.