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Wag.com

4.8

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService ELITE
Awarded May 2015

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
0-3 days
average delivery time
greater than 80%
on-time delivery
greater than 90%
accurate & undamaged orders
less than 7 days
returns processing
365 day
return policy for most items
good
ease of returns
Customer Service
0-3 hours
e-mail support response time
less than 45 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
901 reviews in the past 12 months

Highlighted reviews

800+ reviews from Bizrate

  1. Tried to order Rx dogfood from other sites and had trouble with their checkouts. Someone from Purina recommended this site when I called the company. Had my order completed right away on wag.com.
    Written on July 6, 2015
  2. I am very happy with all my itomes that I have reaseved from Wag and will come back when I need anthing for my pets.
    Written on April 15, 2015
  3. Great website for our pet food shopping.
    Written by KentMagnuson on July 22, 2015
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1+ reviews from ResellerRatings.com by Answers

  1. I am so glad I placed the order. I was a little hesitate to order from this website because of the previous reviews I had read.The order was received in the 2 days like they stated. I opened the box and the first thing I did was check the cans for dings and then the expiration date on the food. Well the cans are in perfect condition and the expiration date is 2018. I feel confident in ordering from this company again.
    Written by bankbabe08 on April 11, 2015
  2. wag.com prices are not competitive, make sure to search other sites/stores before purchase because others sell the exact same items at 30%~50% lower price. Flat rate shipping 7.99$ also ridiculously high (free shipping if $49+ but really hard to fill up to that # because everything is more expensive than other retailers), I do not recommend this website.
    Written by BCGpositive on May 2, 2015
  3. I DO NOT recommend this company...I have had several issues with them. One being they do not have the right pricing on the website for the size food they have listed and ended up charging me for a 23 lb bag of food but only sent a 12 lb bag of food. I have 2 big dogs and within a week or so they go through 12 lbs of food. They wouldn't work with me and give me any credit back and make it right. I will not ever buy from them again!
    Written by smgraham18 on September 28, 2014
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1+ reviews from TRUSTPILOT

  1. I shop on Amazon.com a lot. But I always hop over to wag.com and soap.com for comparison. Sometimes I get a better deal, like with my dog food, I get free shipping as well as auto shipping, unlike amazon and am saving nearly 15$ a month.
    Written by Sarah Hensley on March 27, 2015
  2. wag.com prices are not competitive, make sure to search other sites/stores before purchase because others sell the exact same items at 30%~50% lower price. Flat rate shipping 7.99$ also ridiculously high (free shipping if $49+ but really hard to fill up to that # because everything is more expensive than other retailers), I do not recommend this website.
    Written by Elizabeth on May 2, 2015
See more reviews from TRUSTPILOT »