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Wayfair

4.6

Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 95%
on-time delivery
greater than 80%
accurate & undamaged orders
less than 4 days
returns processing
30 day
return policy for most items - Details
good
ease of returns
Customer Service
6-12 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
36,548 reviews in the past 12 months

Highlighted reviews

30,000+ reviews from Google Trusted Stores

  1. Probably the easiest, pain free on line shopping experience one could hope for. The items actually arrived earlier than promised, and the quality as well as assembly was better and easier than I expected. Will definitely consider purchasing from them again
    Written on September 10, 2016
  2. when delivery men started to assemble the kitchen cart, they found that pieces were damaged. They called wayfair. Delivery men took the cart back with them. Wayfair notified me that they ordered a new cart and would have it assembled for me. Awaiting new cart.
    Written on September 14, 2016
  3. I have had about 6 different orders from Wayfair in the past couple of months. I have been super happy with them. All orders, with the exception of one, arrived on time and in good condition. They sent me notice on the one that was going to be delayed one week.
    Written on September 20, 2016
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1+ reviews from PowerReviews

  1. They charged me for return of a chair because I was not available on date weeks before it was due. They said that thy called . Never recieved a notice of missed call on my cell phone. They said they sent me e-mail.but never recieved. Two false claims. BECARFUL!!!
    Written by homest on September 5, 2016
  2. This company is a nightmare to deal with whenever you any problem with any issues. the worst management and staff skills. Nobody knows anything and so incompetent. their prices may cheap but the service is cheaper. don't deal with them because of that reason. its not worthy. dealing with someone else even though paying more but no nightmares. trust me. this company is horrible.
    Written by chiechie on June 26, 2016
  3. Teying ro buy an island, price was advertised at $979.99. An hour later, the time it took for find the coupon sent to my home when i changed my address, it jumped to $1699.99. I called figuring they would rectify it as any good business would. They wouldnt honor the coupon if they changed the price to what it was. There was no writing stating price would change. I could understand after midnight for the next day, but mid day for no reason? Bad business practice!
    Written by AnnaR16 on September 4, 2016
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400+ reviews from ResellerRatings.com by Answers

  1. First experience ordering
    Written by mary_c_gay on August 17, 2016
  2. Hilary Stevenson our acct. rep was extremely helpful in finding me the right workstations.
    Written by nancy_floyd on August 4, 2016
  3. I purchased two music designed clocks. One was for my private studio where I teach piano and voice. The students love to look at the clock so much that I moved it out of their vision, so they can concentrate when taking lessons. The other clock was for a friend whose living room resembles a fashionable music salon. He was thrilled with the Picasso-like design. I'm very pleased with my purchases.
    Written by philippajst on July 26, 2016
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