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Wayfair

4.5

Ratings based on data collected by Google and/or its partners. Learn more

Google and its partners use a rigorous methodology to evaluate the quality of merchant shopping experiences. Learn more
Data for this merchant provided by Google and/or the following partners:
StellaService
Shipping & DeliveryReturns
5-7 days
average delivery time
greater than 90%
on-time delivery
greater than 80%
accurate & undamaged orders
less than 4 days
returns processing
30 day
return policy for most items
good
ease of returns
Customer Service
6-12 hours
e-mail support response time
45 to 90 seconds
phone support response time
Google Consumer Surveys
Based on 728 responses*
Detailed Ratings
Prices
Product quality
Returns
Selection
Service
Shipping
Website
Very Poor
Fair
Excellent
5 star
4 star
3 star
2 star
1 star
37,699 reviews in the past 12 months

Highlighted reviews

30,000+ reviews from Google Trusted Stores

  1. Great site, easy to shop. Enjoyed the experience.
    Written on August 17, 2016
  2. There was damage on the initial shipment. Wayfair customer support was superb in getting this resolved. Great communications and a great end result. Bed and mattress I purchased are also great. As advertised and exceptional price.
    Written on August 20, 2016
  3. High quality furniture at fair price. Let me know when an item was going to be a day or two later than another from the same order. Shipped next day, received next week. Rigid desk and chair feel built to last, boxed to ship, satisfactory results.
    Written on August 13, 2016
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500+ reviews from ResellerRatings.com by Answers

  1. This is the second one I purchased and very satisfied and would highly recommend it.
    Written by rosiechisholm on May 2, 2016
  2. I purchased two music designed clocks. One was for my private studio where I teach piano and voice. The students love to look at the clock so much that I moved it out of their vision, so they can concentrate when taking lessons. The other clock was for a friend whose living room resembles a fashionable music salon. He was thrilled with the Picasso-like design. I'm very pleased with my purchases.
    Written by philippajst on July 26, 2016
  3. I have purchased several items from Wayfair over the past year and in every case the items arrived promptly, in good shape, and were precisely as described on the site. Sadly this week the fire pit I bought arrived having been smashed and dented during shipping due to poor packaging. We called the Wayfair service desk and the woman who helped us was very thorough and efficient in processing our issue and refunding us our money with no hassle. We are very happy Wayfair customers who would shop through this reseller again in a minute!
    Written by drsandraparker on May 3, 2016
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80+ reviews from TRUSTPILOT

  1. Plenty of choice, wonderful service, excellent communication throughout
    Written by chippenham on June 3, 2016
  2. Have ordered several wooden pieces (tables, bookcase, sideboard) with no problems. Not high end, but didn't expect that with the prices. Would order again.
    Written by Lynda Palermo on July 4, 2016
  3. Wow! Absolutely amazing customer service, a special mention to Kim Sullivan who dealt with my issue so effectively. My bed became faulty over a year after purchasing and as a replacement was not available, due to item being discontinued, a full refund of bed frame and matching bedside cabinets, which were not faulty, was issued. We have just completed a house build so have ordered lots of different items from a number of retailers but Wayfairs customer service stands out by far. I would highly recommend this retailer and would have no concerns ordering from them, I will defiently continue to purchase from them. Well done Wayfair you are a breath of fresh air!
    Written by Julie Marie Bruce on August 10, 2016
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1+ reviews from PowerReviews

  1. My garage was damaged by the delivery truck and because i signed a form saying the merchandise was delivered undamaged, Wayfair claims that i am also saying my garage is undamaged. They are not going to make it right. tI also has taken many months to even get this answer. i will never order from them again. Beware!!!!!!!!!!!!
    Written by toby1015 on March 6, 2016
  2. Placed an order for my business over a month ago. Of course they try and deliver after 5 even though I have a business account and called them to let them know ahead of time. They said if they don't arrive in time they would come next day. No call or show the next day. Now they are telling us we must wait another week and have a 12 hour delivery window of 8 am to 8 pm. I will never use them again.
    Written by DavidZ16 on April 27, 2016
  3. I live in VA and renovating my vacation house in FL. I placed an order to buy a kitchen sink at Wayfair, which was accepted. Next day I got an email from the company stating that the order has been cancelled. When I called the co, an associate told me that the shipping address and the credit card address have to be the same!! WHY????? I explained he the situation.... and the following day I've got this email from their processing department. They advising to change a billing address on my credit card to my vacation home in order fro them to accept my order! Well.. how about contacting credit card and checking with them?? This is one of the most ridiculous customer services I've ever experienced. -------------------------------------------------------------- "Hi ...., I am following up with you on behalf of our Order Processing Team. They have received your request to reinstate your order, and regrettably are not able to do so due to the inability to authenticate your information and ...
    Written by review00 on July 6, 2016
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* Surveys were created and administered by Google in the last 12 months. Ratings summarize consumer opinion only and shouldn't be treated or relied upon as facts about the business, nor do they represent Google's views about the business.