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Woodwind and Brasswind

4.6

Ratings are based on data from Google Trusted Stores, StellaService, and/or shopper reviews. Learn more

StellaService EXCELLENT
Awarded September 2014

Shopped and evaluated by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Learn more

Shipping & DeliveryReturns
3-5 days
average delivery time
greater than 98%
on-time delivery
greater than 98%
accurate & undamaged orders
less than 10 days
returns processing
45 day
return policy for most items
good
ease of returns
Customer Service
6-12 hours
e-mail support response time
45 to 90 seconds
phone support response time
5 star
4 star
3 star
2 star
1 star
4,388 reviews in the past 12 months

Highlighted reviews

1,000+ reviews from Google Trusted Stores

  1. I am very happy with the chin rest we purchased for my daughter's violin. The quality exceeded my expectations. Thank you.
    Written on May 8, 2015
  2. Dealt with them in the past.
    Written on April 18, 2015
  3. Very easy and reliable store.
    Written on April 7, 2015
See more reviews from Google Trusted Stores »

2,000+ reviews from Bizrate

  1. I keep coming back for the selection and prices.
    Written by altoego on May 4, 2015
  2. Very good company to do business with. Have used them for 30 years.
    Written by bock on May 5, 2015
  3. friendly, knowlegable
    Written by saxman on April 29, 2015
See more reviews from Bizrate »

70+ reviews from PriceGrabber

  1. Easy website to use. Good products. Also bought son's trumpet through WWBW.
    Written by emarthage on September 21, 2014
  2. Shopping with WWBW was a peace of cake. Three simple steps and my oredr is on its way. Click, click, and click!!!
    Written by nsyphus on September 17, 2014
  3. Always been quick and all items were in stock.
    Written by leojazzman on October 27, 2014
See more reviews from PriceGrabber »

1+ reviews from ResellerRatings.com by Answers

  1. I ordered a guitar once form WWAB, and i had to cancel the order for some reasons and ask for refund, and i was actually surprised with the fast serves as the item was canceled and i had my money back in only few hours later. so that was my good experience with them.
    Written by heimcrabs on November 20, 2014
  2. My experience with wwbw.com has been entirely positive. Bought a used Hammond keyboard that had an issue, and did not want to keep it since the unit would come without a warranty. They had no more used ones to exchange, so the rep arranged an exhange for a brand new item. There was a promo for Presidents day for 18%, so she applied that to the exchange even though they wouldnt receive my return until after the promo was over, and charged me the small difference in price. When all was said and done, I received a new unit for less that $50 more than a used one, and the exchange process was seamless. Ive already been a repeat customer, and will continue to be.
    Written by CbusGman on March 1, 2015
  3. Do not order from this company. I feel uneasy about an messge I received saying that I owed them for an order 6 months old. When I called to check on paying it, I was told to call a number that was in a different state answered by "Amanada". This company is disorganized.
    Written by joseph-24044 on November 7, 2014
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