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Activation Guide > Change Your MX Records
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Change Your MX Records
Once you complete the Setup Wizard, you receive an activation email, which provides the information you need to change your mail exchange (MX) records.
The activation email arrives within two business days of completing the wizard.
MX records represent the mailing address for your domain's email. To ensure that messages for users within your domain are filtered and/or archived, you need to change your domain’s MX records to point to the message security service.
To change your MX records, you must first log in to your domain registrar. To do this, follow the instructions below.
IMPORTANT: Don’t change MX records for any domain other than the one listed in your activation email. You can add other domains to the service and change their records later.’
Note that MX records may take 48 hours or longer to propagate after you change your records to the message security service, although propagation may take just one hour in some cases. The length of time that’s required for propagation depends on the Time to Live (TTL) setting that was previously specified for your domain. During this transition, your mail will be delivered as usual, but not all mail will be filtered by the message security service until your records have fully propagated.
For more information about MX records, TTL, propagation, and related topics, see FAQ: How MX Records Work, or watch the video Understanding and Working with MX Records.
See the instructions below for specific domain registrars.
The activation email provides a list of MX records for switching mail flow to the message security service. The activation email also provides your Administration Console login information. You’ll need this information later after switching your MX records, so be sure to save this email.
When you enter your MX records, log in to your domain registrar and enter them exactly as they appear in the activation email, including the trailing dot at the end of each line. In general, your MX records include the following details:
<yourdomain>.s<your system number>a1.psmtp.com.<yourdomain>.s<your system number>a2.psmtp.com.<yourdomain>.s<your system number>b1.psmtp.com.<yourdomain>.s<your system number>b2.psmtp.com.IMPORTANT: Always replace <yourdomain> with your actual domain name -- for example, solarmora.com -- when entering your MX records.
Several common domain registrars are listed below. If your domain registrar is shown here, click the link and then follow the instructions for switching your MX records. If your domain registrar is not listed here, see Instructions for Other Domain Hosts.
If you have trouble with this step, see Troubleshooting MX Records.
Important: Most ISPs and domain name providers that host the email for your domain are compatible with the message security service. However, 1and1 and XO Communications are known providers that are currently not compatible with the message security service. The message security service is not compatible with providers that don't release mail server information, or don't allow you to change the MX records with their hosted email service.
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
GoDaddy
The following steps use example MX records. Be sure to enter the exact MX records shown in your activation email.
To modify your MX records with GoDaddy, do the following:
For additional instructions on changing your MX records, see Tips for Changing Your MX Records with GoDaddy.
Keep in mind that changes to MX records will take time to propagate throughout the Internet. The length of time depends on the Time to Live (TTL) for your domain.
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
Tips for Changing Your MX Records with GoDaddy
For example, the values of 1, 2, 3, and 4 represent higher priorities than the values of 10 and 20.
yourdomain.com.sNa1.psmtp.com.
yourdomain.com.sNa2.psmtp.com.
yourdomain.com.sNb1.psmtp.com.
yourdomain.com.sNb2.psmtp.com.
For example, if your domain is stellarshores.com, and you are on System 7 for the message security service, you would receive the following MX records in your activation email:
Enter each of the MX records in the “Goes To Address (Mail Server)” column. Be sure to enter your actual domain name for yourdomain.com. Be sure to include the trailing dot as shown in this example, and assign priority values of 1, 2, 3, and 4:
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
Network Solutions
The following steps use example MX records. Be sure to enter the exact MX records shown in your activation email.
To modify your MX records with Network Solutions, do the following:
See your activation email to make sure you are entering your correct system number.
For additional instructions on changing your MX records, see Tips for Changing Your MX Records with Network Solutions.
Keep in mind that changes to MX records will take time to propagate throughout the Internet. The length of time depends on the Time to Live (TTL) for your domain.
When you are finished switching your MX records to the message security service, and when the TTL has expired, go to Test Your MX Records.
Tips for Changing Your MX Records with Network Solutions
For example, the values of 1, 2, 3, and 4 represent higher priorities than the values of 10 and 20.
Make sure each MX record is entered exactly as it appears below, including the trailing dot at the end of each record. Be sure to enter your actual domain name for yourdomain.com. In this example, N equals your system number for the message security service. (See your activation email to make sure you are entering your correct system number.)
yourdomain.com.sNa1.psmtp.com.
yourdomain.com.sNa2.psmtp.com.
yourdomain.com.sNb1.psmtp.com.
yourdomain.com.sNb2.psmtp.com.
For example, if your domain is stellarshores.com, and you are on System 7 for the message security service, you would receive the following MX records in your activation email:
Enter each of the MX records in the “Mail Server” column. Be sure to enter your actual domain name for yourdomain.com. Be sure to include the trailing dot as shown in this example, and assign priority values of 1, 2, 3, and 4:
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
Enom
The following steps use example MX records. Be sure to enter the exact MX records shown in your activation email.
To modify your MX records with Enom, do the following:
See your activation email to make sure you are entering your correct system number.
Keep in mind that changes to MX records will take time to propagate throughout the Internet. The length of time depends on the Time to Live (TTL) for your domain.
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
Tips for Changing Your MX Records with Enom
yourdomain.com.sNa1.psmtp.com.
yourdomain.com.sNa2.psmtp.com.
yourdomain.com.sNb1.psmtp.com.
yourdomain.com.sNb2.psmtp.com.
For example, the values of 1, 2, 3, and 4 represent higher priorities than the values of 10 and 20.
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
DreamHost
The following steps use example MX records. Be sure to enter the exact MX records shown in your activation email.
To modify your MX records with DreamHost, do the following:
Make sure the MX record is entered exactly as it appears above, including the trailing dot at the end of the record.
IMPORTANT: Your activation email may display a set of four MX records as shown below. For example, if your domain is stellarshores.com, and you are on System 7 for the message security service, you would receive the following MX records in your activation email:
However, if DreamHost allows you to enter only one MX record (as described in the example above), enter only the one MX record with the highest priority (lowest number, for example “MX 1”) from your activation email.
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
Yahoo! SmallBusiness
The following steps use example MX records. Be sure to enter the exact MX records shown in your activation email.
To modify your MX records with Yahoo! SmallBusiness, do the following:
See your activation email to make sure you are entering your correct system number.
For additional instructions on changing your MX records, see Tips for Changing Your MX Records with Yahoo.
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
Tips for Changing Your MX Records with Yahoo
For example, the values of 1, 2, 3, and 4 represent higher priorities than the values of 10 and 20.
Make sure each MX record is entered exactly as it appears below, including the trailing dot at the end of each record. Be sure to enter your actual domain name for yourdomain.com. In this example, N equals your system number for the message security service. (See your activation email to make sure you are entering your correct system number.)
yourdomain.com.sNa1.psmtp.com.
yourdomain.com.sNa2.psmtp.com.
yourdomain.com.sNb1.psmtp.com.
yourdomain.com.sNb2.psmtp.com.
For example, if your domain is stellarshores.com, and you are on System 7 for the message security service, you would receive the following MX records in your activation email:
Enter each of the MX records (as highlighted in the example above) in the “Mailserver Hostname” column. Be sure to enter your actual domain name for yourdomain.com. Be sure to include the trailing dot as shown in this example, and assign priority values of 1, 2, 3, and 4:
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
DynDNS
The following steps use example MX records. Be sure to enter the exact MX records shown in your activation email.
To modify your MX records with DynDNS, do the following:
<yourdomain>.s<your system number>a1.psmtp.com.For example, if your system number is 7 for the message security service, you would enter:
See your activation email to make sure you are entering your correct system number.
For additional instructions on changing your MX records, see Tips for Changing Your MX Records with Yahoo.
stellarshores.com.s7a2.psmtp.com.
stellarshores.com.s7b1.psmtp.com.
stellarshores.com.s7b2.psmtp.com.Be sure to include the trailing dot as shown in this example, and assign the highest priority values to the MX records shown in your activation email.
See your activation email to make sure you are entering your correct system number.
For additional instructions on changing your MX records, see Tips for Changing Your MX Records with DynDNS.
Tips for Changing Your MX Records with DynDNS
For example, the values of 1, 2, 3, and 4 represent higher priorities than the values of 10 and 20.
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
IX Web Hosting
The following steps use example MX records. Be sure to enter the exact MX records shown in your activation email.
To modify your MX records with IX Web Hosting, do the following:
For example, if your system number is 7 and your domain name is solarmora.com, you would enter
See your activation email to make sure you are entering your correct system number.
For additional instructions on changing your MX records, see Tips for Changing Your MX Records for IX Web Hosting.
<yourdomain>.s<your system number>a2.psmtp.com.<yourdomain>.s<your system number>b1.psmtp.com.<yourdomain>.s<your system number>b2.psmtp.com.Tips for Changing Your MX Records for IX Web Hosting
For example, the values of 1, 2, 3, and 4 represent higher priorities than the values of 10 and 20.
Make sure each MX record is entered exactly as it appears below, including the trailing dot at the end of each record. Be sure to enter your actual domain name for yourdomain.com. In this example, N equals your system number for the message security service. See your activation email to make sure you are entering your correct system number.
yourdomain.com.sNa1.psmtp.com.
yourdomain.com.sNa2.psmtp.com.
yourdomain.com.sNb1.psmtp.com.
yourdomain.com.sNb2.psmtp.com.
For example, if your domain is stellarshores.com, and you are on System 7 for the message security service, you would receive the following MX records in your activation email:
Enter each of the MX records (as highlighted in the example above) in the “Data (second box)” column. Be sure to enter your actual domain name for yourdomain.com. Be sure to include the trailing dot as shown in this example, and assign priority values of 1, 2, 3, and 4:
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
EveryDNS
The following steps use example MX records. Be sure to enter the exact MX records shown in your activation email.
To modify your MX records with EveryDNS, do the following:
For example, if your system number is 7 and your domain name is solarmora.com, you would enter
See your activation email to make sure you are entering your correct system number.
For additional instructions on changing your MX records, see Tips for Changing Your MX Records for IX Web Hosting.
<yourdomain>.s<your system number>a2.psmtp.com.<yourdomain>.s<your system number>b1.psmtp.com.<yourdomain>.s<your system number>b2.psmtp.com.Tips for Changing Your MX Records for IX Web Hosting
For example, the values of 1, 2, 3, and 4 represent higher priorities than the values of 10 and 20.
Make sure each MX record is entered exactly as it appears below, including the trailing dot at the end of each record. Be sure to enter your actual domain name for yourdomain.com. In this example, N equals your system number for the message security service. See your activation email to make sure you are entering your correct system number.)
yourdomain.com.sNa1.psmtp.com.
yourdomain.com.sNa2.psmtp.com.
yourdomain.com.sNb1.psmtp.com.
yourdomain.com.sNb2.psmtp.com.
For example, if your domain is stellarshores.com, and you are on System 7 for the message security service, you would receive the following MX records in your activation email:
Enter each of the MX records in the “Record Value” column. Be sure to enter your actual domain name for yourdomain.com. Be sure to include the trailing dot as shown in this example, and assign priority values of 1, 2, 3, and 4:
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
No-IP
The following steps use example MX records. Be sure to enter the exact MX records shown in your activation email.
To modify your MX records with No-IP, do the following:
<yourdomain>.s<your system number>a1.psmtp.com.For example, if your system number is 7 and your domain name is solarmora.com, you would enter
See your activation email to make sure you are entering your correct system number.
For additional instructions on changing your MX records, see Tips for Changing Your MX Records for No-IP.
<yourdomain>.s<your system number>a2.psmtp.com.<yourdomain>.s<your system number>b1.psmtp.com.<yourdomain>.s<your system number>b2.psmtp.com.Note: No-IP allows up to five MX record entries.
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
Tips for Changing Your MX Records for No-IP
For example, the values of 1, 2, 3, and 4 represent higher priorities than the value of 10.
Make sure each MX record is entered exactly as it appears below, including the trailing dot at the end of each record. Be sure to enter your actual domain name for yourdomain.com. In this example, N equals your system number for the message security service. See your activation email to make sure you are entering your correct system number.
yourdomain.com.sNa1.psmtp.com.
yourdomain.com.sNa2.psmtp.com.
yourdomain.com.sNb1.psmtp.com.
yourdomain.com.sNb2.psmtp.com.
For example, if you on System 7 for the message security service, you would receive the following MX records in your activation email:
Be sure to enter your actual domain name for yourdomain.com. Be sure to include the trailing dot as shown in this example, and assign priority values of 1, 2, 3, and 4:
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
DNS Park
The following steps use example MX records. Be sure to enter the exact MX records shown in your activation email.
To modify your MX records with DNS Park, do the following:
For example, if your system number is 7 and your domain name is solarmora.com, you would enter
See your activation email to make sure you are entering your correct system number.
For additional instructions on changing your MX records, see Tips for Changing Your MX Records for DNS Park.
<yourdomain>.s<your system number>a2.psmtp.com.<yourdomain>.s<your system number>b1.psmtp.com.<yourdomain>.s<your system number>b2.psmtp.com.When you are finished switching your MX records to the message security service, go to Test Your MX Records.
Tips for Changing Your MX Records for DNS Park
For example, the values of 1, 2, 3, and 4 represent higher priorities than the values of 10 and 20.
Make sure each MX record is entered exactly as it appears below, including the trailing dot at the end of each record. Be sure to enter your actual domain name for yourdomain.com. In this example, N equals your system number for the message security service. (See your activation email to make sure you are entering your correct system number.)
yourdomain.com.sNa1.psmtp.com.
yourdomain.com.sNa2.psmtp.com.
yourdomain.com.sNb1.psmtp.com.
yourdomain.com.sNb2.psmtp.com.
For example, if you are on System 7 for the message security service, you would receive the following MX records in your activation email:
Be sure to enter your actual domain name for yourdomain.com. Be sure to include the trailing dot as shown in this example, and assign priority values of 1, 2, 3, and 4:
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
4d Web Hosting
The following steps use example MX records. Be sure to enter the exact MX records shown in your activation email.
To modify your MX records with 4D Web Hosting, do the following:
For example, if your system number is 7 and your domain name is solarmora.com, you would enter:
See your activation email to make sure you are entering your correct system number.
For additional instructions on changing your MX records, see Tips for Changing Your MX Records for 4D Web Hosting.
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
Tips for Changing Your MX Records for 4D Web Hosting
If you are on System 7 for the message security service, you would receive the following MX records in your activation email:
Be sure to enter your actual domain name for yourdomain.com. Enter the first two of the MX records in the second column as shown below. Be sure to include the trailing dot as shown in this example:
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
Instructions for Other Domain Hosts
If your service provider (domain host) is not listed above, use the following general instructions to switch your MX records.
To modify your MX records, do the following:
For example, if your system number is 7 and your domain name is solarmora.com, you would enter:
See your activation email to make sure you are entering your correct system number.
For additional instructions on changing your MX records, see Tips for Changing Your MX Records for Any Domain Host.
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
Tips for Changing Your MX Records for Any Domain Host
In other words, if your system number is 7 and your domain name is solarmora.com, you would enter, solarmora.com.s7a1.psmtp.com. Be sure to refer to your activation email for your correct MX records.
For example, the values of 1, 2, 3, and 4 represent higher priorities than the values of 10 and 20.
Make sure each MX record is entered exactly as it appears below, including the trailing dot at the end of each record. Be sure to enter your actual domain name for yourdomain.com. In this example, N equals your system number for the message security service. (See your activation email to make sure you are entering your correct system number.)
yourdomain.com.sNa1.psmtp.com.
yourdomain.com.sNa2.psmtp.com.
yourdomain.com.sNb1.psmtp.com.
yourdomain.com.sNb2.psmtp.com.
For example, if your domain is stellarshores.com, and you are on System 7 for the message security service, you would receive the following MX records in your activation email:
Enter each of the MX records (as highlighted in the example above) in the “Mail Server” column (this column may have a different name, depending on your domain registrar). Be sure to enter your actual domain name for yourdomain.com. Be sure to include the trailing dot as shown in this example, and assign priority values of 1, 2, 3, and 4:
When you are finished switching your MX records to the message security service, go to Test Your MX Records.
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