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Message Security Administration Guide > Quarantine Summary & Notifications > Configuring Notifications for an Organization
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Configuring Notifications for an Organization
Notifications are configured at the organization level. For example, you can turn off or turn on all notifications for an organization.
When an organization is created, the notification settings are copied from the parent organization.
Changes to notification settings are not propagated to sub-orgs. However, notification messages for an organization can be linked from one organization to another as described in Editing User Notifications Text.
To set up notifications for an organization:
We recommend that you set notifications for organizations that contain your users. (Although they can be set at the account and email config orgs, those settings do not apply to any users.)
Welcome New User
Determines whether new activated users receive the New Service Welcome email. When a Message Center account is created for a user, the user automatically receives an email within 24 hours that includes the login URL, and temporary password details. A user must change the temporary password within 30 days, or an administrator has to reset the password for that user.
Password Reset
You can use the User Notifications page to reset the user’s password, and you can also choose to notify the user that the password was reset. See User Settings for guidelines on how to automatically send this notification when you reset a password.
Virus
When a message carrying a known virus is identified, the message is quarantined and the recipient is sent a notification. The intent is to let users know when they have received messages that may have valid content, but whose attachments include viruses.
There are three options for the frequency of notifications:
We recommend the “No more than once per day” option. During a virus outbreak, a user does not need to see multiple notification emails per day. In the notification message, the user is asked to visit the Message Center. If desired, this message can be customized.
The virus alert frequency is the default for all users in the organization. You can override the frequency value in two ways:
The default setting is Immediately.
Early Detection
Determines whether a user receives a notification when a message is sent to the Pending Quarantine due to Early Detection Filtering. When this notification is turned On, users will receive an immediate message every time a potential threat or high-risk message is sent to the Pending tab in Message Center.
My First Spam
Determines whether a new user receives notification of the first spam message quarantined for that account in the Message Center. The notification is sent regardless of whether the user has logged in to the account. This ensures that users are aware of the services and initial activity, even if they forget to log in after receiving the Welcome notice.
Spam
Determines whether a user receives a periodic Spam notification when at least one new spam message has been quarantined since the last log-in to the Message Center (not the Administration Console). The frequency of the notification is configurable.
The default frequency of the spam notification is seven days. The optimal notification intervals are between three to seven days. Fewer than every three days may be considered a nuisance by some users, and more than seven days may not leave enough notice to review quarantined messages before the system automatically expires them two weeks from the time of receipt.
The notification day is determined using the user’s UID number, a unique identifier for the user account, and is therefore not configurable.
Quarantine Summary
The Quarantine Summary is an HTML-formatted email that lists the messages that have been quarantined. This is a convenient option that allows users to scan their quarantine without logging in to the Message Center. For more information, see:
Account Suspended
This notification can be immediately sent to a user whose account has been suspended by an administrator. When an administrators suspends an account through the User management pages, there is an option to notify the user. This message may be customized.
Any modifications to organizational settings apply to all users in that organization.
Attachment Manager (Inbound and Outbound)
This notification is sent immediately when a message has been quarantined because of an Inbound or Outbound Attachment Manager rule. The notification is sent each time a message is quarantined. Messages can be sent to the Attachment Manager Quarantine Redirect address, to the user, or both.
Off: Attachment Manager does not send notifications.
Send to Quarantine Redirect: When a message is quarantined because of Attachment Manager filters, Attachment Manager sends a notification to the Quarantine Redirect address configured in Attachment Manager. Usually, this is an administrator address.
Send to User: When a message is quarantined because of Attachment Manager filters, Attachment Manager sends a notification to the intended recipient’s address. The recipient can then contact administrators to have the message delivered.
Send to Both: When a message is quarantined because of Attachment Manager filters, Attachment Manager sends a notification to the Quarantine Redirect address and to the intended recipient’s address.
Inbound and Outbound Attachment Manager settings are configured separately.
The default setting is Off for both Inbound and Outbound.
Note: The timestamps for Attachment Manager notifications do not necessarily correlate with the recipient’s organization time zone settings. Attachment Manager uses GMT, and organizations can be configured to any time zone.
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