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Message Security Administration Guide > Users and Quarantines > Add / Delete / Move Users
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Add / Delete / Move Users
You can use the Add/Delete/Move Users page to administer users quickly.
For information about each function, see the sections below.
Add Users
These steps explain how to add users to the service. After you add a user, the service filters that user’s email.
Before You Begin
To add users:
Log in to the Administration Console. You see the Welcome page.
If you are already logged in to the Administration Console, click the logo in the top left corner to see the Welcome page.
On the Administration Console’s Home page, click the Add/Delete/Move Users link, just above the System Test links.
The Add/Delete/Move Users page opens.
On the Add, Delete, and Move Users page, enter addresses of one or more users for whom you want to filter messages. Separate addresses with a comma or put them on a separate line. Each user should already have an email account on your server.
Tip: Enter several users at once by pasting their addresses from a text file or user database.
Special characters: A user address can contain any ASCII character except following:
Put a backslash (\) before any apostrophe (‘) or double quote (“) characters. For example:
You can modify new user behavior using the following controls:
Welcome users upon creation: If you plan to enable the users’ Message Center, consider this setting.
Since a large number of welcome messages all at once might overwhelm some mail servers, the welcome messages are sent out over a span of about 24 hours by default. If you want to send them all immediately, select the “Welcome users upon creation” check box.
To this Organization: By default, new users are added to the same organization as the domain. This happens even if you clicked the Add Users link for a different organization. If you want to add the new users to a different organization, select the organization from the drop-down list. If you’re not sure what organization to use, use the default.
Your users are now protected. Each new user receives service settings from its organization, and default filter levels from the org’s Default User.
If your users have more than one address, such as ben@jumboinc.com and benjamin_smith@jumboinc.com, add each additional address as a user alias. You may also want to add mailing lists as an alias to a user that manages that list. See Manage User Aliases for more information.
To add a user with a batch command:
adduser <email address>, org=<org name>
You can add multiple users by using a batch file. For more information, see:
Delete Users
When users no longer need email protection, you should delete them from the service so you’re no longer billed for those users.
After the user is deleted, subsequent messages sent to that address are bounced or delivered without filtering, depending on how you’ve configured Non-Account Bouncing (see Organization General Settings).
Deleting a user permanently deletes its Quarantine and all messages in it. Before deleting a user, you might want to review the Quarantine and deliver any potentially legitimate messages to the user’s Inbox.
When you delete a user via the Administration Console, that user is considered deactivated for a period of time equal to its quarantine period (for example, 14 days). While the user is considered deactivated, you can add the user back to the service. If you have Message Discovery, then all messages for that user (before and after deactivation, and including quarantined messages) are available in the same Personal Archive.
Note: If you add back a user during the deactivation period, specify the org to which you are adding the user. Specifying the org lets you avoid errors associated with the user’s original org no longer existing or with the user’s original domain having been moved to another org.
To add a user and specify the org, you can use the Batch Upload page to issue the following command:
adduser <email address>, org=<org name>
For instructions, see To add a user with a batch command:.
After a time equal to the quarantine period has passed, the user data is fully deleted from the service. If you add that same user back to the service after it has been fully deleted, it is considered a new user. If you have Message Discovery, the user has a new Personal Archive; messages to the first instance of that user are not available in the new Personal Archive.
If you want to completely purge a user from the system without having to wait for the deactivation period to expire, you can use the Batch Upload page to issue the following command:
deleteuser <email address>, purge
For instructions, see To purge a user with a batch command:.
Note: If you delete a user without using the purge argument, you cannot subsequently purge that same user. To purge a user under these circumstances, you need to add back that user, and then delete it with the purge argument.
To delete users:
You are not prompted for confirmation.
You can also delete a user from its User Overview page by clicking Delete User.
Note: You can’t delete a Default User if it’s currently assigned to an organization. See Delete a Default User for more information.
To purge a user with a batch command:
deleteuser <email address>, purge
You can purge multiple users by using a batch file. For more information, see:
When a User Leaves Your Organization
If a user has left your organization, you have some options other than immediately deleting that user from the service. Depending upon your company’s policy, you can either:
Also, if you’re using Automatic Account Creation to add users automatically, subsequent messages to a deleted user can cause that user to be added again, as a provisional user. To prevent this from happening repeatedly, locate the user when re-created, under Provisional Users, and block the user from being added again.
Move Users
After adding users to a particular organization, you might subsequently want to move them to another org. For example, you might decide to split the New York org into two sub-orgs: Uptown and Downtown. After creating the sub-orgs, you need to move users from the New York org to the Uptown or Downtown orgs.
To move users:
Users retain their existing user-level settings, but acquire new org-level settings from their new organization.
To move a single user, you can also go to General Settings on the user’s Overview page, and enter a new parent organization for the user. See User General Settings.
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