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Message Security Administration Guide > Users and Quarantines > Reset a User’s Password
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Reset a User’s Password
To reset a user’s password:
1. In the Administration Console, click the Orgs and Users tab.
2. Click the Users link.
4. In the Settings section, click the Password icon.See the description of the User Password page below for information about how to set passwords.
5. Click Save when you are finished.User Password Page
Initial Password: Shows the password assigned to this user when it was first added to the service, or indicates that the password has been changed. Users are prompted to set a new password when they first log in to the Message Center, so you can find out here whether the user has done so.
Reset Password: Allows assigning this user a new, temporary password. The user needs this password to access the Message Center (or the Administration Console, for an administrator). From this page, an administrator can choose to send a notification to the user when the password is reset.
Replacing the password with a temporary value automatically generates a 6-character password that meets complexity requirements, and sends a notification to the user that the password has been changed. Users must then change this password when they log in. If you manually choose a temporary password for this user, the password must meet the requirements listed at the bottom of the page.
Requirements: The password requirements are determined by the administrator through settings on the organization password policies page. These requirements will be displayed on the User Password page for reference. For information about setting password requirements for users, see Set User Password Policies.
These settings are used with an organization using the PMP password policy configuration. See PMP Authentication.
You can also use a batch command to force one user or all users in an organization to change their passwords the next time they log into the system. Additionally, you can use a batch command to reset a user’s password. See the “password force_update” and “password reset” commands in the “Commands” chapter of the Batch Reference Guide.