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Notification Examples

Viewing Message Center General Notification Settings

This example shows how to view the Message Center notifications include contact information, new account notifications, and filter notifications.

See also, Seeing if a User Has Received a Welcome Notification” for more information.

Note: This example uses the Administration Console batch command syntax.

Determine an Organization’s User Notification Settings
1.
Using the displayorg command, find the organization’s company name, and support contact.
displayorg Sales

From the displayorg command’s output, find the company_name field which holds the company or entity name that is used in email notifications:

company_name Jumbo Inc.

The support_contact field which holds the address of the support contact for the organization. This is the sender for org notifications and it is important that this setting has a value.

support_contact helpdesk@jumboinc.com
2.

The disable_first_spam field which is an activation switch for a new user’s notification telling the user the first spam message has been quarantined in the user’s Message Center.

disable_first_spam 1

The welcome_on field shows whether a welcome message can be sent. It should not be edited.

#welcome_on on

Note: The user-level welcome_count field shows whether a welcome message has been sent to a specific user. Use the displayuser command to view this field’s setting.

at_notify_on “Send to User”
at_notify_on “Send to Both”

The at_notify_on field shows the recipient notification status for messages quarantined by the Inbound Attachment Manager. Of the possible values, the notification can be sent to the User or to the redirect address and the User.

#out_at_notify_on “Send to User”
#out_at_notify_on “Send to Both”

The out_at_notify_on field holds the notification recipient for messages quarantined for Outbound Attachment Manager rules. (Message Security only)

#spam_notify_on on

The spam_notify_on field is a switch enabling the sending of spam quarantine notifications.

#virus_notify 1

The virus_notify (for orgs) field specifies how frequently virus notification email will be generated for the organization.

Editing Message Center General Notification Settings

This example shows how to edit the Message Center notifications include contact information, new account notifications, and filter notifications.

See the example, Viewing Authentication and Password Settings” for more information.

This example uses the Administration Console batch command syntax.

Edit the Organization’s Notifications
1.
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modifyorg Sales, company_name=Jumbo Inc, support_contact=helpdesk@jumboinc.com

The company_name field holds the company or entity name that is used in email notifications.

The support_contact field holds the address of the support contact for the organization. This is the sender for org notifications.

3.
Using the modifyorg command, change the initial Message Center spam notifications.
modifyorg Sales, disable_first_spam=0

The disable_first_spam field is an activation switch for a new user’s notification telling the user the first spam message has been quarantined in the user’s Message Center. When ‘off’ the user is notified.

4.
Using the modifyorg command, change your organization’s Message Center filter notification settings:
modifyorg Sales, at_notify_on=”Send to Redirect”, out_at_notify_on=”Send to Redirect”, spam_notify_on=on, virus_notify=1

The at_notify_on field shows the recipient notification status for messages quarantined by the Inbound Attachment Manager. Of the possible values, the notification can be sent to the User or to the redirect address and the User.

The out_at_notify_on field holds the notification recipient for messages quarantined for Outbound Attachment Manager rules. (Message Security only)

The spam_notify_on field is a switch enabling the sending of spam quarantine notifications.

The virus_notify (for orgs) field specifies how frequently virus notification email will be generated for the organization.

Viewing Quarantine Summary Notification Settings

This example shows how to view:

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See the “Editing Quarantine Summary Notifications” for more information.

This example uses the Administration Console batch command syntax.

Determine the Quarantine Summary Notification Settings
1.
Using the displayorg command, determine if the Quarantine Summary links are enabled.
displayorg Sales

The quarantine_links field is a switch to enable quarantine message links to be available in the Message Center.

quarantine_links ’1 (on)’

The quarsum_links field is a switch enabling Quarantine Summary message links to be available.

quarsum_links 1
2.
Using the displayorg command, determine the general Quarantine Summary notification settings.
displayorg Sales

The qsum_actionable field holds the action available in Quarantine Summary notifications.

qsum_actionable ”basic delivery”

The qsum_enable field is a switch that sends the Quarantine Summary notifications. It must be ‘on’ for the qsum_actionable field to work.

qsum_enable on

The lang_locale (for orgs) field enables org-level language localization in the Quarantine Summary. See Language and Timezone for supported languages and character encodings, and the field values.

lang_locale en_us.utf8
3. Using the displayorg command, determine your organization’s Message Center Quarantine redirected notification settings.
displayorg Sales

The qtine_redir_ndr field holds the user email address for the quarantined outbound Undeliverable Bounce Messages. When an outbound message is quarantined as an undeliverable Bounce message, the message is stored in this Message Center. (Message Security only)

qtine_redir_ndr outboundadmin@jumboinc.com

The qtine_redir_out_atq field holds the user address for the Attachment Manager quarantined email for this organization. When an outbound message is quarantined by Attachment Manager, the message is stored in this Message Center. (Message Security only)

qtine_redir_out_atq out_admin@jumboinc.com

The qtine_redir_out_virus field holds the email address for the user receiving outbound virus email quarantine for an organization. When an outbound message is quarantined as a virus, the message is stored in this Message Center. (Message Security only)

qtine_redir_out_virus admin@jumboinc.com

The qtine_redir_spam field holds email address for the user receiving inbound spam email quarantine for an organization. When an outbound message is quarantined as spam, the message is stored in this Message Center.

qtine_redir_spam spam_admin@jumboinc.com

The qtine_redir_virus field holds the email address for the user receiving inbound virus email quarantine for an organization. When an inbound message is quarantined as a virus, the message is stored in this Message Center.

qtine_redir_virus admin@jumboinc.com

Editing Quarantine Summary Notifications

This example shows how to edit the:

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See the example, Viewing Quarantine Summary Notification Settings for more information.

Note: This example uses the Administration Console batch command syntax.

Edit the Quarantine Summary Notification Settings
1.
See Viewing Quarantine Summary Notification Settings to find your Quarantine Summary Notification settings.
2.
Using the modifyorg command, enable the Quarantine Summary links.
modifyorg Sales, quarantine_links=on, quarsum_links=on

The quarantine_links field is a switch to enable quarantine message links to be available in the Message Center.

The quarsum_links field is a switch enabling Quarantine Summary message links to be available.

3.
Using the modifyorg command, edit the general Quarantine Summary notification settings.
modifyorg Sales, qsum_actionable= ”basic delivery”, qsum_enable=on, lang_locale= en_us.utf8

The qsum_actionable field holds the action available in Quarantine Summary notifications.

The qsum_enable field is a switch that sends the Quarantine Summary notifications. It must be ‘on’ for the qsum_actionable field to work.

The lang_locale (for orgs) field enables org-level language localization in the Quarantine Summary.

4.
Using the modifyorg command, edit the Message Center Quarantine redirected notification settings.
modifyorg Sales, qtine_redir_ndr= outboundadmin@jumboinc.com, qtine_redir_out_atq = out_admin@jumboinc.com, qtine_redir_out_virus = admin@jumboinc.com, qtine_redir_spam = spam_admin@jumboinc.com, qtine_redir_virus = admin@jumboinc.com

The qtine_redir_ndr field holds the user email address for the quarantined outbound Undeliverable Bounce Messages. When an outbound message is quarantined as an undeliverable Bounce message, the message is stored in this Message Center. (Message Security only)

The qtine_redir_out_atq field holds the user address for the Attachment Manager quarantined email for this organization. When an outbound message is quarantined by Attachment Manager, the message is stored in this Message Center. (Message Security only)

The qtine_redir_out_virus field holds the email address for the user receiving outbound virus email quarantine for an organization. When an outbound message is quarantined as a virus, the message is stored in this Message Center. (Message Security only)

The qtine_redir_spam field holds email address for the user receiving inbound spam email quarantine for an organization. When an outbound message is quarantined as spam, the message is stored in this Message Center.

The qtine_redir_virus field holds the email address for the user receiving inbound virus email quarantine for an organization. When an inbound message is quarantined as a virus, the message is stored in this Message Center.

Seeing if a User Has Received a Welcome Notification

This example shows how to determine if a has received a welcome notification.

See also, Resending the Welcome Notification for additional information.

Note: This example uses the Administration Console batch command syntax.

Find the Welcome Notification Setting
1.
Using the displayuser command, determine if a user qualifies for a welcome notification. The user must not be active and the user has not yet been welcomed.
displayuser msmith@jumboinc.com

The active field indicates whether the user has ever logged into the Message Center. If the user is active, a welcome notification is not sent.

active ‘1 (yes)’

The welcome_count field indicates if a welcome message has been sent.

#The user has not been sent a welcome message (0/none sent)
welcome_count 0
2.
Using the displayorg command, determine if the org’s welcome message function is enabled.
displayorg Sales

If the welcome_on field is enabled for this user’s org, then the next time the system runs the process (overnight), it looks for users in that org that meet both conditions, and for any that it finds, it sends the notification.

welcome_on ’1 (on)’

Resending the Welcome Notification

The Welcome notification can not be resent. Once the notification has been sent, the Welcomed flag is set to True and can not be reset. There are a few options for working around this:

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See Seeing if a User Has Received a Welcome Notification for more information.

Note: This example uses the Administration Console batch command syntax.

Options Once a Welcome Notification is Sent
1.

The user will receive the My First Spam notification when the first junk email message is quarantined. This notification is similar to the Welcome notification and includes the user's initial password. But determine if the My First Spam notification is enabled.

2.
Using the displayorg command, determine if the My First Spam notification has been sent.
displayorg Sales

The disable_first_spam field is an activation switch for a new user’s notification telling the user the first spam message has been quarantined in the user’s Message Center. When ‘off’ the user is notified.

disable_first_spam 1
3.
Using the displayuser command, determine if the user has ever logged in to the Message Center.
displayuser msmith@jumboinc.com

The active field indicates whether the user has ever logged into the Message Center.

active: ‘0 (no)’

In the Administration Console, check the user's quarantine, and if the user also has not had any messages quarantined, you can safely delete and immediately recreate the user.

4.
Using the adduser command, create a new user record and send the Welcome notification immediately.
adduser msmith@jumboinc.com, org= Sales, welcome=1

The adduser <user address>, welcome= <1 or 0> parameter, if enabled, sends an immediate welcome message (welcome=1) when a user is created.

Setting a Virus Notification Interval

This example shows how to set a virus notification interval for an organization and for a user.

Note: This example uses the Administration Console batch command syntax.

Enable the Virus Notificaiton Interval
1.
Using the displayorg command, determine the virus notification interval for an organization and set a new value.
displayorg Sales

The virus_notify (for orgs) field holds frequency of a user’s virus notifications.

The possible values:

0=immediately

1=nomore than one notice per day

9=disable notification

NULL=(user only) use org-level setting

virus_notify 9

2.
Using the modifyorg command, set a new notification interval.
modifyorg Sales, virus_notify=1
3.
Using the modifyuser command, set a virus notification interval for a user.
modifyuser msmith@jumboinc.com, virus_notify=0

The virus_notify (for users) field holds frequency of a user’s virus notifications.

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