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Why Google deleted my records @ enom? Report abuse

Balint Krivan
Level 1
4/17/09
Hi!

Yesterday, I've added a new Google Sites mapping to one of my sites through the Google Apps's interface (Dashboard). This was the third url mapping so I didn't think it will cause a serious problem.

Today, we've tried to access our gmail, and we realized that ALL of the DNS records were deleted BUT the latest url mapping for Google Sites. I believe that there is a bug and it deleted all of the DNS records on the domain (which is bought from enom through Google) - the SRV records weren't touched.
I would like to emphasize that I didn't change the DNS records myself, but let Google do it for me.

I would like to get a picture about this, because I don't want to be in a situation like this again.

Thanks for reading, and I'm looking for your help/answer!

All replies

bil
Level 1
4/17/09
Hí,
I have a similar problem I think. Balint, I assume we are both there in Hungary, so perhaps it is a probleme at Google Hungary. Yesterday, I've added a new Google Sites mapping to one of my sites through the Google Apps's interface. Today I cannot visit the site: bogracs.net. This is an URl I have registered with Enom through Google sites Service.

I hope somebody can fix this problem.
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Balint Krivan
Level 1
4/17/09
Hi bil!
Yeah, that's interesting (yep, I'm from Hungary too) :). I'm not sure we're using hungarian servers when we reach google apps's admin panel, but I'm not aware of Google's infrastructure :)

So we're looking for an answer, hopefully from a google engineer (or an in-house person). Till the fix, I'm afraid of using google's control panel for changing my dns records :) I'll do it old-school (access.enom.com).

Thanks for reading!
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dfego
Level 1
4/17/09
Hi all,

I'm actually having the same issue, and I'm in the US. The exact same issue that Balint stated. I'm interested in seeing a fix shortly. It seems to be a recent problem, since I previously had a number of sites mappings, and only lately did they start this behavior.
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LMckin51
Top Contributor
Power Poster
4/17/09
Hi All,

Google has no control over your DNS records. if you provide your domain i`ll check your dns records. and have you contacted enom.?
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Balint Krivan
Level 1
4/17/09
LMckin51,

Well, if you registered your domain at one of its partners (godaddy, enom, etc.). Then Google has. I don't know the details, but in the control panel you can set the urls for services and Google sets them - you don't have to touch manually the DNS records table.

Well, I've restored the DNS records, so there isn't anything that should be checked, but google scripts :) I don't think the problem is @ enom, because you can set the DNS records at access.enom.com correctly - there is no damage after using its control panel :D . It seems that something with google-enom bridge is wrong.

As for dfego, it was working for months before this issue, so yeah, it must be a recent issue.
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LMckin51
Top Contributor
Power Poster
4/17/09
Balint Krivan,

Yes i under stand that But only enom or godaddy will provide the name servers and set up for google apps. and they will be your domain host. and google apps just provide an easy access to the domain advance dns setting.through the control panel and handle the domain charges through it checkout.

When you access Advanced DNS settings, you'll be directed away from Google, and to the domain registration partner that registered your domain name.
References:
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Balint Krivan
Level 1
4/18/09
Yes, but we're not talking about Advanced DNS settings :)
Let me explain what is my case, maybe we misunderstand each other.

Navigate to: https://www.google.com/a/cpanel/<your domain here>/SitesMapping
When you fill out the form, I think Google sets the DNS records for the subdomain (Web Address field), because I don't see any other page but google's.
And this is where the problem began. I've just hit "Add mapping" button (as I've did some time ago - worked flawlessly) and every DNS records have been deleted but the newly added mapping.

Thanks for your help!
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LMckin51
Top Contributor
Power Poster
4/18/09
Balint Krivan

 I'll flag this for an Advisor to look at.  This guarantees that they will view the thread but does not guarantee a response.

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Balint Krivan
Level 1
4/18/09
I appreciate that, thanks!
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yeEek
Level 1
4/18/09
Hi,

I have the exact same problem here.

I registered my domain at enom through google when I signed up for Google Apps. Everything has been working fine until today where I can't access my website through the domain name anymore. Is there anything I could do to solve this?

Thanks.
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LMckin51
Top Contributor
Power Poster
4/18/09
yeEek,

 What is your domain name?
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blackhorsewz
Level 1
4/20/09
I'm having the same problem - none of the Google setup subdomains are working anymore. I tried deactivating and reactivating my services, but the entries were not recreated when I view the advanced DNS settings. It sounds like if I go create all of the entries myself I can get around this for now - do I just point all of the various CNAME records to ghs.google.com ?
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dfego
Level 1
4/21/09
blackhorsewz,

I believe so. That's what I did (point them all to ghs.google.com.) and it's worked so far.
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JLouisBiz
Level 1
4/21/09
Domain we administer BESSAMER.COM has also lost all of its Google DNS settings, and is basically unusably on Google Apps, as the domain cannot receive e-mail, nor other Apps are usable.
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JLouisBiz
Level 1
4/21/09
It is obviously error with ENOM DNS servers and connection between Google and Enom. I have changed Enom DNS servers from Default to Custom, and by using own DNS servers, Google Apps are now accessible without problems.

Due to management of numerous Google Apps domain, we do not setup DNS servers for Google Apps by hand, but use Perl module DNS::ZoneParse and 2 scripts, one for general DNS data and configuration and one to create Google Apps settings to be used in such script.

GoogleApps.pl example.com gives following result:

$cname_records{'example.com'} = [ 'mail', 'docs', 'calendar', 'sites', 'idicit', 'bizz', 'start', 'web', 'mytextfile', 'floatingtime', 'converter', 'listmist', 'todo', 'todone', 'fitnesschart', 'my-life', 'sellstuff', 'moderator', 'links', 'contacts' ];
$cname_host{'sellstuff.example.com'} = 'ghs.google.com';
$cname_host{'my-life.example.com'} = 'ghs.google.com';
$cname_host{'fitnesschart.example.com'} = 'ghs.google.com';
$cname_host{'todone.example.com'} = 'ghs.google.com';
$cname_host{'todo.example.com'} = 'ghs.google.com';
$cname_host{'listmist.example.com'} = 'ghs.google.com';
$cname_host{'converter.example.com'} = 'ghs.google.com';
$cname_host{'floatingtime.example.com'} = 'ghs.google.com';
$cname_host{'mytextfile.example.com'} = 'ghs.google.com';
$cname_host{'mail.example.com'} = 'ghs.google.com';
$cname_host{'docs.example.com'} = 'ghs.google.com';
$cname_host{'calendar.example.com'} = 'ghs.google.com';
$cname_host{'sites.example.com'} = 'ghs.google.com';
$cname_host{'idict.example.com'} = 'ghs.google.com';
$cname_host{'start.example.com'} = 'ghs.google.com';
$cname_host{'web.example.com'} = 'ghs.google.com';
$cname_host{'contacts.example.com'} = 'ghs.google.com';
$cname_host{'moderator.example.com'} = 'ghs.google.com';
$cname_host{'links.example.com'} = 'ghs.google.com';
$mx_extra{'example.com'} = [ 'aspmx.l.google.com', 10, 'alt1.aspmx.l.google.com', 20, 'alt2.aspmx.l.google.com', 20, 'aspmx2.googlemail.com', 30, 'aspmx3.googlemail.com', 30, 'aspmx4.googlemail.com', 30, 'aspmx5.googlemail.com', 30 ];

That is inserted into the Perl script using DNS::ZoneParse module. It then creates example.com.hosts file usable with Bind9 DNS server:

;
;  Database file example.com.hosts for  zone.
;   Zone version: 2009042102
;

$TTL 604800
example.com.        604800  IN  SOA  ns1.exampledns.net. exampledns.net. (
                2009042102  ; serial number
                14400   ; refresh
                7200    ; retry
                604800  ; expire
                86400   ; minimum TTL
                )
;
; Zone NS Records
;

example.com.        IN  NS  ns1.exampledns.net.
example.com.        IN  NS  ns2.exampledns.net.

;
; Zone MX Records
;

example.com.        IN  MX  30  aspmx5.googlemail.com.
example.com.        IN  MX  30  aspmx4.googlemail.com.
example.com.        IN  MX  20  alt1.aspmx.l.google.com.
example.com.        IN  MX  30  aspmx2.googlemail.com.
example.com.        IN  MX  30  aspmx3.googlemail.com.
example.com.        IN  MX  20  alt2.aspmx.l.google.com.
example.com.        IN  MX  10  aspmx.l.google.com.


;
; Zone Records
;

example.com.        IN  A   69.60.123.125
www.example.com.        IN  A   69.60.123.125
mail        IN  CNAME   ghs.google.com.
docs        IN  CNAME   ghs.google.com.
calendar        IN  CNAME   ghs.google.com.
sites       IN  CNAME   ghs.google.com.
idicit      IN  CNAME   ghs.google.com.
bizz        IN  CNAME   ghs.google.com.
start       IN  CNAME   ghs.google.com.
web     IN  CNAME   ghs.google.com.
mytextfile      IN  CNAME   ghs.google.com.
floatingtime        IN  CNAME   ghs.google.com.
converter       IN  CNAME   ghs.google.com.
listmist        IN  CNAME   ghs.google.com.
todo        IN  CNAME   ghs.google.com.
todone      IN  CNAME   ghs.google.com.
fitnesschart        IN  CNAME   ghs.google.com.
my-life     IN  CNAME   ghs.google.com.
sellstuff       IN  CNAME   ghs.google.com.
moderator       IN  CNAME   ghs.google.com.
links       IN  CNAME   ghs.google.com.
contacts        IN  CNAME   ghs.google.com.
example.com.     IN TXT "v=spf1 include:aspmx.googlemail.com -all"

For that one has to maintain own DNS servers. If anyone is intersted in these scripts, we will prepare it for public use.

Louis
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granttibbey
Level 1
4/22/09
I'm having the same issues. I just registered a new domain through google usings aps. Every time I add a new application through the dashboard that is supposed to register the CNAME automatically with enom all my settings are cleared (both MX and CNAME). This is very annoying as I have to login to enom and then reset all the setting manually.
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DangerM55
Level 1
4/22/09
I've had the same problems too. Not impressed!

The manual settings needed are like this (from eNom support):

Host Records

www                     ghs.google.com                                CNAME
@                       216.239.32.21                               A (Address)
@                       216.239.32.21                               A (Address)
@                       216.239.32.21                                A (Address)
@                       216.239.32.21                                A (Address)
calendar                ghs.google.com                                CNAME
docs                    ghs.google.com                                CNAME
start                   ghs.google.com                                CNAME
mail                    ghs.google.com                                CNAME

MX Records

@     ASPMX.L.GOOGLE.COM.              10
@     ALT1.ASPMX.L.GOOGLE.COM.         20
@     ALT2.ASPMX.L.GOOGLE.COM.         30
@     ASPMX2.GOOGLEMAIL.COM.           40
@     ASPMX3.GOOGLEMAIL.COM.           50
@     ASPMX4.GOOGLEMAIL.COM.           60
@     ASPMX5.GOOGLEMAIL.COM.           70
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bil
Level 1
4/24/09
hey, everybody. I had all the same problem as that one many folks reported here. Yes it is enom's fault.  There is a bug in the system. But they wont react to mails. Google neither. So all you can do is edit your dns settings manually at enom's page. point all of the various CNAME records to ghs.google.com. That is it. I think Google should have reacted to the customers complaint though...
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infinitylogesh
Level 1
4/28/09
I too have the same problem for my blog. wwww.dateagadget.com.
but after creating my Cname alias to www. now my Blog only works with the 'www' and not without it (i.e dateagadget.com).

Does the host records given above by  "dangerm55" ,works for any one?
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srcleaves
Level 1
4/29/09
This happened with my Google Apps domain as well. I think I have email fixed, but how would I determine the IP Address for the A record(s)? I have emailed enom via the address the Google Apps Cpanel lists for them but so far have not received a reply. For me the problem seemed to start when I tried to add the Moderator app from labs.
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DangerM55
Level 1
4/29/09
infinitylogesh, for what it's worth when I type my domain name without www. it appears to redirect to www.domain, taking me to the same page. I'm using the settings that I posted above.

srcleaves - it was when I tried to add Moderator tha I had the problems too.
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