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Same here. Having problems on and off since this morning. What's worse, since my contacts were synced to Google, all of them vanished as well.

Device: iPhone 3.1
Carrier: ATT
Country / Language: English

Same here - in the UK. works fine through webmail or Google Notifier.

I have the same issue starting today.

I am having the same issue can't send mail vie the exchange system either.

Same problem. Google sync via M$ Exchange doesn't seem to work since this morning.
In Chicago.

I'm also have this issue.

Same here. Portland, OR. 3GS with 3.1.

Argh.. same issue here in Seattle.  Please fix it, google...

Same here in UK iPhone 3gs 3.1.2, sooooo annoying :(, come on google, get it fixed. 

Los  Angeles 

Hi everyone,

We know this is happening and will have it fixed shortly - sorry about this and thanks for your patience!

Douglas

I like that we have a reply from google (douglasG).

Mine's started working again. Cheers Google fellas :)

Same here in Paris

After seeing this message, I restarted my iPhone and the mail (seems to be) back.
Whew!
Thank you Google-people for fixing this. Now, if we could only have a bit more information on what happened and why, I'd be a much happier camper.

I deleted my Exchange account and am trying to put it back in...it will allow calendar and contacts, but not my Gmail??  Anyone with thoughts on this?

It's working again in Los Angeles,

Sadly this still doesn't work for me ... Has been down for a few hours now.

my Mail Folders in the exchange account are back on the iPhone, push is working but with about a 10 minute delay - this is in Los Angeles

Works againExcellent point KJD108 - I definitely could use an exchange service status if only to know what to do when it doesn't work, wait for Google to fix it or really start freaking out.

I will say that this is good service.

ActiveSync still isn't pushing for me.  I get updated messages/appointments but only when I trigger a refresh by opening the email app (or calendar app).

iPhone v3.1
Carrier: O2/UK
English

Still having an issue with ActiveSync (m.google.com)  Nothing downloading at all.

Microsoft Exchange
Result:
The server you are synchronizing with is not an Exchange Server, or is running
incompatible software.  Choose Configure Server on the ActiveSync menu to
specify the correct server.

Support code: 0x85030022


Device: HTC Touch Pro
Carrier: Sprint
Country / Language:USA/English
OS / Browser / build number (if applicable): WinMob Pro 6.1

still do not see any emails from my corporate gmail account but I see them in my standard gmail account.

Device: iPhone 3G[S] 3.0.1
Carrier: T-Mobile
Country / Language: English

Like many others, mine worked fine when I first initiated the ActiveSync for Gmail.  I had been using ActiveSync for Calendars, successfully, for quite some time.  Several days back it came to a halt almost completely.  I cannot even manually initiate downloads of my email.  I have even noticed some syncing issues with Calendar.  I have tried my Corporate Exchange account and push notification for mail worked perfectly.  Yet no go on Gmail.

How did I get so lucky to fall into the 'unique' subset of users. :)  I appreciate the responses and updates by Google Staff that have been posted here.  I will be patient and just keep watching and waiting.

I do have a question.  Can I install Gmail IMAP and have Gmail ActiveSync through Exchange both installed and running on the same iPhone at the same time?  At least I still receive my messages with Fetch on IMAP.  Or will there be a problem with ActiveSync to have them both installed at the same time?

Hey everyone,

We just had another spike that might have caused you to be unable to get new mail in the last half hour or so - I'm sorting it out as we speak, and we should be fully sorted again very shortly.

Douglas

The last email on my iPhone is from 5:43 PM, since then I have received at least 10-15 additional emails that will not sync to my phone no matter what I do.

iPhone 3GS, AT&T, 3.1.2...

Still not working here:

Too quirky to use seriously still.  Why should there be legions of happy Blackberry users with instant push email and the sleeker more able Iphone be hobbled by problems of server implementation.  Should I shell out dough for mobile me or just be happy with IMAP and 15 min fetch?

not for me either....10:17pm in LA.....with iPhone 3GS

I experienced a breif spatt yesterday in which Push was working again on my iPhone, but this morning it appears to once again be broken.

No biggy. I'm happy to wait until Google get this working properly. Doubt it will be more then a week or two.

For a free service, it does better then quite a few pay for services. :-)

Mine's still not working either for the most part. Actually if it helps to give some details, some emails headers are getting pushed to the phone, but then I still get the server error whenever I open Mail and it can't sync.

Just got back Gmail Folders and Calendar is now working. No Contacts & no emails can be sent or received yet. Obviously guys are still working on it

The problem still persists (Stockholm, 8.39 AM, October 13). No connection to the e-mail server.

Hi everyone

Push worked again last night, but mails seems to be taking quite a long time to be pushed to my iphone. Is this related to the issue we experienced yesterday?

Yes, this is related to yesterday's issue, which is that we have less resources than usual due to required maintenance work combined with a large traffic spike - we're dealing much better with it now, but we know we're still slow for some users.  We've also got some upgrades in the pipeline that should stop this from happening again.

I'll post again when I know we're completely back to normal, and again we're very sorry about this.

I Still don't get any email on my iphone, since yesterday morning, so it's being more than 24 hours without it!

Sounds good DouglasG - but I wouldnt say my email sync is slow (Windows Mobile) its simply still not working.

I get very strange behaviour, it notifies me of new email pretty late and then I can only see the title of the new email, it won't download the body of them until I try 2 or 3 times.

I've also experienced some problems when I mark items as read/unread, it just doesn't synch properly with gmail.

Devide: iPhone 3GS 3.1

i'm just glad someone from google finally acknowledged the problem.  hopefully it will be fixed soon.

glad im not alone here! still waiting though...

Thanks douglasG

Hi again all,

We've a new version out now, as well as more capacity, so it should be looking much better now.  If you're still having difficulties now, could you let us know, and post your device make and model as well as how far you're getting?

Thanks,

Douglas

I can get mail if I manually check now, but still no push.
iPhone OS v3.1.2

Still not getting mail. A few emails showed up this morning, up until about 11:30, last mail on device is from 11:31am. I have several emails in my desktop mail client and on the web since then....

I am in NJ, iPhone 3GS, 3.1.2

Things seem to be working fine here now: e-mails are received, and the push function works.

mine worked for a few minutes, now its back to not even letting me download messages.

Same here.  Push worked briefly at around 7pm (UK Time) but hasn't worked again since then.  In addition I no longer see new messages even when I trigger an update by opening the mailbox.

mine still isnt working properly either, iphone 3gs v3.0.

DouglasG, you said you are using a new version now.  do we have to change anything on our end?

Still not working. Still getting the error msg on my Iphone, "Cannot Get Mail, The connection to the server failed". I've deleted and re-created my Gmail account several times. It is now 1:24PM on October 13, California time. It has been working off and on all day yesterday and today!

Mine has been working off and on all day yesterday and today. Everytime I check my mail I am getting the error msg on my Iphone, "Cannot Get Mail, The connection to the server failed".
3G running os 3.1.2

DouglasG, thank you for the continued follow-up on this topic.

About the time you posted this morning that a new version was online, I received emails within 5 seconds or less for about 15 minutes.  Which for me is only about 3 emails.

Then it slowed to where I had to open the Mail app to get it to download.  However, it stopped around 1pm Mountain DST in the USA.  I have two unread test emails that are sitting in my Gmail inbox that still have not been picked up.  Currently it is @ 2:50pm Mountain DST.

Any thoughts?  I believe someone else asked this, but is there anything we need to do on our side?

Thanks again for all your help.

Me: iPhone 3G[S] FW 3.0.1 T-Mobile USA English

Douglas G:

Still having an issue with ActiveSync not staying connected and not syncing.

Microsoft Exchange
Result:
The server could not be reached.

Support code: 0x85010005

It synced once, but will not stay connected.  My data is working fine, I can get to anything but the Google server.


Device: HTC Touch Pro
Carrier: Sprint
Country / Language:USA/English
OS / Browser / build number (if applicable): WinMob Pro 6.1

Hi Douglas,

OK, seems to be back here again Lancaster, Pa Windows Mobile

Was still having problems, but deleting and re-creating the account on my iPhone appears to have fixed that. All is working normally now.

Hi Douglas,

I'm still using IMAP and waiting my 15 min fetch since many users still finding problems here.  Any news on when server message searching will be available on Push accounts the way it is on IMAP?

still not work at all, Iphone 3gs London software 3.1. what i really hate is have deleted 5 emails like 4 times and they pop up again on my phone.....

iPhone 3G
ATT
US

still not working for me, seemed to improve for a while yesterday (started getting new emails only 1 - 2 hours late), but now back to rare updates if any.

still not working for me in manchester (UK)

Still not working for me.  Calendars/Contacts pushing just fine.  Mail is very slow, and I get a "new mail" notification (e.g., vibrate) many minutes before I'm able to see the actual message.  Often can't even check mail.  

We use Google Apps. My co-workers sync works perfectly but mine does not. I have an iPhone. 3.1.2 in Oakland CA. It actually worked the 1st two weeks than nothing. I have deleted and added the account. I have wiped the phone, use both 3G and wifi.

I'd stayed away from posting because my mail started working again last week and I didn't want to jinx it.  However, everyday this week around the middle of the day it stops working.  It usually picks up again later in the afternoon, but I'm curious what's going on.  I saw that some more upgrades were put in place yesterday that were supposed to have fixed this, but it doesn't seem like it has. 

My experience is just about the same as skaeight.  My push seems to work well early and late in the day, but during the middle of the day, it's either very slow or doesn't work at all.  This seems to be affecting both email and my calendar.  I'm not sure about contacts, because I haven;t made any changes lately, but I would guess that it affects contacts as well.

Not working for me.  Using Google Apps.  Inbox is set to push, but not getting any emails for the past 24 hours or so.  Manually refreshing/syncing the inbox does nothing.  However, manually refreshing any other folder/label works.DouglasG, when can we expect this to be resolved?

Same issues as everybody else. Started happening last week.  Calendar not syncing.  GMail Push not working (or comes hours later!).  I think my battery life is being affected as well (because of Push).

Hopefully somebody can fix ASAP!

iPhone 3G 3.0.1
AT&T California

Still a problem on my 3g in central Ohio.  I check GMail on the computer, and I've got a lot of messages.  Check my phone - nothing.  It is KILLING my battery as well.  I get lucky if it lasts 75% of the day before it dies.

Not working for me.  iPhone 2G running 3.0. I'm in Vancouver, BC and carrier is Rogers.

Same issues as many users above. ActiveSync worked beautifully for about a week after some initial difficulties due to high volume in the first few days after the service started. Now, it seems that updates to my inbox performed on my iPhone push to the server nearly instantly, but essentially nothing comes in to the iPhone, and it spends a huge amount of time "Connecting..." and spinning its wheels, killing the battery. Nothing pushes through, and the inbox shows messages that have long been removed on the server. I have reverted to IMAP and deleted the ActiveSync account.

Ehhh.. i thought thats my iphone's problem but it seems not. Well. i guess i should be happy :)

Hi again all,

These current issues aren't anything to do with traffic, as we're now running happily.  What I suspect is happening is that you've got one or more emails that the sync server is failing to parse, which means we can't send it to the phone in ActiveSync format.  That would explain sync not working and your battery draining, as iPhones will try repeatedly to get the broken message.  We're aware of a couple of ways in which a message can be broken and cause this, and we'll have fixes out for those ASAP (and of course I'll post again when we do); in the mean time, I'd recommend either temporarily switching to IMAP, or else moving everything out of the label you're syncing (and maybe into a new label so you can easily move them back), which should mean new messages will now come through.

Douglas

Dear DouglasG,

I am still having this same problem....
Please check if this is indeed fixed for all users ?

iphone 3G, 3.1.2
ATT

It's working for me this morning!  Keeping my fingers crossed that it will last.  Will post again if it stops.

Thanks Douglas.

@DouglasG:  Appears to be working as of this AM.  I also did maintenance to my GMail account by deleting all unnecessary/junk email.  I did notice my calendars weren't automatically syncing until I removed/added back and now its all working okay.  Push is working.  Calendar Sync is also working.  Thank you!

Device: iPhone 3G S
Carrier: AT&T
Version: 3.1.2

Push has not worked for my gmail since it was offered.  E-mails that are "starred" prior to activating push will not show up on the iphone.  E-mail messages never arrive unless i open the mail app and manually refresh the settings.  I have it setup exactly the same as a friend with a 3G and his push works fine, seems to be either my account or the 3G S.

On a side note, calendar seems to push fine.

deleted all mail in my account and still not working.. gmail notifier works a treat on my laptop, but iphone just doesnt want to recieve messages. cant even manually retrieve anymore.

Device: iPhone 3G S
Carrier: AT&T
Version: 3.1.2

Worked this morning for about 3-4 emails, havent received one since around 10am eastern. Between 10am I have received 15 emails and a calendar invite, none of which are on my iPhone.....

I was excited cause I thought it was finally working! :(

@PatrickVaughn:  Try removing/adding the Sync source once again (I only have mail and calendars sync'ed...not contacts) and then rebooting/recycling your phone.  After I did this, rebooted and THEN opened mail/closed mail one time (to initiate sync), try sending an email to the 3GS...it worked perfectly (for right now at least) for me....Good Luck!

Could any of these issues have ANYTHING to do with using a desktop mail client?

I use Apple's Mail.app and not gmail.com, could that possibly cause any problems??

@iPhone3GSUser: tried your suggestion and still nothing. My mail wont even manually fetch. :(

@Geezerkids:  Did you delete everything in the ALL MAIL Subdirectory in Gmail?  I just found out there's copies in that folder too?!

@iPhone3GSUser sure did!

I sync my email, contacts and calendar.  Contacts and calendar have been working fine.  First had issues with email October 7-8 and then it started working properly.  I started having issues yesterday and email still isn't working.  I'm in NYC and when I open my email is always connecting and when I try to open an email, it just tries to load it.  I have removed the sync for email and turned off push and I still can't open the emails manually.  I haven't removed the contacts and calendars for sync because if they are wiped from the phone, I'm afraid I won't get them back right away.  Also turning off push and removing email from sync has no effect on the battery life - it's dying quickly.  Please help.

@DouglasG:  After not working for some 24 hours or so, I just noticed that my inbox synced up to about yesterday afternoon.  Unfortunately, my inbox is not showing any of the emails received after that time up to now... again. 

@DouglasG: If I re-setup the active sync account it syncs fine.  I then send myself a test email and nothing that message never arrives.  So I don't believe it's due to a message that the ActiveSync protocol can't parse.  Also if I go into All Mail I do see the mail in there.Also if I delete the Google ActiveSync account and point towards my work Exchange server, mail comes through no problem.  The problem appears to be with Google's implementation of ActiveSync.

DouglasG, thank you again for feedback and updates.  I am currently only syncing my inbox with the Push notification.  I will try your suggestion by moving everything out to another label.

However, this is what is happening to my Gmail ActiveSync this morning.

I have both IMAP and ActiveSync installed on my iPhone 3G[S] (to make sure I don't miss an important email).  When I woke up this morning, it listed 4 emails in my IMAP and 4 in my ActiveSync.  Upon further investigation, I determined they were the same email.  A good sign--or so I thought.

I did not check the emails on the device.  I waited until I opened my computer and logged into Gmail.com.  By the next fetch cycle my IMAP inbox showed zero emails, while my ActiveSync still showed the same four.

Now here it is several hours later.  I have been receiving email and reading them online.  I just checked a few minutes ago and my IMAP was showing one new email, which had been received within the prior 15 minutes, while my ActiveSync was still showing the same four messages it had when I woke up this morning.  And it was still listing them as unread.  While online I had read, deleted and moved the messages to an appropriate label.

I will try your suggestion.  Any other thoughts?

Push is back up and running for me without issue, finally!!!!

Highedu, that's awesome.  Now if only mine will start working as well.

DouglasG, I removed everything from my inbox so it was completely empty.  My iPhone's settings are set to only sync the Inbox.  I sent one test email from another account.  The subject simply states Test 2:06p with the word Testing in the body of the email.

It has been an hour and while I can see it online my phone has not picked it up.

I started this thread a couple of days ago.

Push Gmail doesn't work and doesn't even fetch mail when I open the client. I send my self an email, open email on my iPhone and I see no mail. Seems to be like this for a few days already. Mail only comes in a couple of times a day. I have to use my computer for the rest.

iPhone 3GS 32GB running on 3.1.2 firmware.

this is definetly still not working properly, as myhotcaffeine said  emails comes through my phone 1 or twice a day and that's it, i would never said that but me.com have never had this problem (i know it's not using activesync but that's not the point!), i've always though that google always works better than apple but doesn't seem to be happening now!

Its a new service, kinks like these happen.
If you want it fully functional wait a month ... arguments like these are not productive.
Also you are comparing it to a paid service.

Indeed Normanu......

Device: iPhone 3G S
Carrier: AT&T
Version: 3.1.2

Once again, all of my emails showed up over night. Had 16 in my inbox on my iPhone when I woke up at around 7:30am eastern.

2 hours later, still cant get my phone to sync any emails received over the last 2 hours (not even manually checking) or sync any emails I deleted via the web.

I am still showing emails from the past 2 days that I have completely deleted from my account (moved to trash and emptied trash).

Are all of us with issues on the same server cluster or something? There has to be something in common with all of us. I don't understand why I'm the only one of my five friends with iPhones using Google Sync that has any issue at all. It seems to be working perfectly for everyone else.

I've given up with Sync for now. Gone back to IMAP pull which, paradoxically, is much faster!! 

ive gone back to imap as well.  this is nuts that this many people cant get it working.

Did something just change over the past 20 minutes or so?  I've been having the same problem as most everyone else here, slow syncing, no syncing, etc.  About 3pm ET today, it just starting working flawlessly.  I'll see if this continues, but my email is now syncing within seconds (definitely under a minute).  We'll see how it goes moving forward.

Nothing changed for me. I still haven't received an email on my iPhone since 7:30am eastern and also still have emails that have been deleted from the server days ago still sitting on my phone.

I was way happier when I was paying $5/mo for a mail2web.com account and forwarding my gmail to it....

Never mind.  It worked OK for about 45 minutes, then it died again.  I'm no longer syncing. 

even my calendar is not pushing new information... I really hope that this will be fixed soon because the calendar part is the most important think for me... 

Device: iPhone 3G
Carrier: AT&T
Version: 3.1.2

Nothing much changed today.. I did however notice for the first time that my battery was draining at an unbelievable rate. I went from 100% charged (8am) after charging all night to 85% within a matter of about 10-20 minutes, presumably because of the phone trying to sync up non stop. After disabling mail and cal sync and recharging back to 100%, my phone is now at 98% after a few phone calls and checking gmail via mobile safari (about 9:30 - present).

Time to go back to imap...

Epic fail... 

Device: iPhone 3GS
Carrier: AT&T
Version: 3.1.2
Location: Washington, D.C.

Same here.  Battery draining.  Not getting emails.  It started on Thursday.  Everything was good before.  But the calender syncing is always working well.

Please solve this problem!  I've already missed an IMPORTANT email from my professor!!!

any news on a fix yet? 

Everythings seems to work again here.
Service responds really fast now aswell ...

Email is still very slow for me.  It takes hours for emails to update to my iPhone.  Contacts and calendar seem to be working fine.  I'm still using IMAP fetch to get the emails in a reasonable amount of time.

So.......... still not working.

Doug from Google....any word on the fix yet?

it's funny how this was supposedly fixed and it wasn't a traffic issue anymore.  now Douglas has vanished and we are left in the dark again.

I switched back to IMAP for now but now I'm afraid I'll be missing the boat once it is indeed fixed for good... Still extremely frustrating when my girlfriend's works perfectly while sitting next to me making fun of my slow email fetching :(  :(

DouglasG: Can you provide us with an update?  Does Google still consider this a problem, or are those of us that still having email problems a small enough group now that we don't warrant attention?  Just to help, my symptoms are that email does work, but updates lag.  It can take 4-5 hours for a new email to get to my iPhone via ActiveSync Push.  I don't have the battery draining problem, so  I believe that my iPhone is talking to the ActiveSync servers with no issues.  It seems that the delay is between the AS servers and the mail servers themselves.  Of course, this is all speculation, since I don't know how the Google system is configured.

Thanks,
George

looks like we've been overlooked on this one guys. i dont even know where to begin with a fix either....

I get a similiar issue, except  continually get the message "incorrect password" then "can't connect to server"

i bit the bullet and deleted the whole account and recreated it. seems to have dont the trick for me so far. push working again. contacts syncing. ill cross my fingers.

I just did the same thing as geezerkids about an hour or so ago, and my push email is now working as well.  I'll give it some more time and give my feedback later.

I had removed my Gmail ActiveSync connection for a couple of days.  Last night I finally recreated the account.  I only sync my mail and calendar.  The calendar syncs flawlessly, however, my mail still does not sync.

After recreating the account it took quite awhile before the mail populated.  My actual inbox was empty at the time, checking online and via IMAP.  However, ActiveSync brought in three emails, which had been deleted prior to me recreating the account.  I did receive one this morning after about an hour delay.  When I deleted it it deleted on my IMAP just fine.  However, I still have the old emails that populated last night.  They have long since been permanently deleted from the server.

As gmoses2 mentioned, is there an issue between the Gmail server and the ActiveSync servers not staying updated?

Odd I removed my Google exchange account last night and re-created it. Noticed my contacts sync'd immediately as well as my calendars. Have been getting email on regular basis via sync. Seems to work well now.

same problem here. deleting the account and re-adding it didn't work for me... still intermittent connections

Is Search capacity working in the active sync mail?  That was one of the real problems for me even if the sync part worked.  In the IMAP native iPhone gmail app you can search your emails on the server without any trouble.  Even when the Active Sync was actually synced I couldn't search on the server as I could in IMAP.

Hi everyone,

Sorry for the long gap between updates on my part - we've a big upgrade in the works which has been taking up all my time.  We definitely still consider it a problem that some of you can't get mail at all or are having your batteries drained - these should hopefully be fixed for most people by the update (there are a bunch of potential causes that are fixed by it).  We're aware of the slowness problem too, and we think the upgrade should help with that.  We've also been rolling out smaller fixes over time, which should account for some of the improvements people have been pointing out.

I'll make sure to let everyone know when the upgrade is rolled out (it should just start working without any intervention from you).

Douglas

I've been having the same issue too for days now, mail comes through sometimes, most often though I get The connection to the server failed message.

DouglasG from google, any time frame when the upgrade will be out?  Today, tomorrow, next week?

same here, as of like 5am  yesterday morning sync stopped pushing email...now its very random when i will see work...i dont get an error i'll just noticed messages in my gmail inbox but they're not showing on my phone, when i open the mail app it will connect and then stop like there is no new mail, very odd stuff (tried all the usual fixes but nothing works, and since it just stopped working i assumed it was server end issues)

i dont mind turning on IMAP in the mean time, but man i've been spoiled by sync, its the best.

Thanks for keeping the hope alive Douglas :)  I'm glad that you will be notifiying us when the update is rolled out so those of us that have temporarily have switched back to imap know to come give sync another shot.

My connection is now like a road construction crew.  Sometimes it works, but not when I'm looking.  The last time it worked was 3:23 PM eastern.

mine started working again around 4:00PM ET....very weird, but i'm certainly happy to have it back.  so there were server upgrades that fixed the issue?  my friend was not experiencing any issues at all and she lives, as do i, in the boston area, so it was weird we had different experiences.

Seems to be working for me now also. San Francisco, CA. 7:22 PM.

Working perfectly for me, and better then when it first came online! Notifications are arriving within seconds of a test email being sent from my work account, no problems AT ALL.

Thankyou Google!

Hmm, based on this positive feedback i decided to give sync a go again and it's been working for the past hour. I'm still extremely skeptical since I've seen it work for a couples at a time and then stop working before. /crossing_fingers.

I leave my IMAP account there, just deactivate it, and turn on the push sync for email; as far as i know there is no funtional issues leaving the IMAP settings (someone correct me if im wrong)...I'm of the mindset it's always good to have a backup, and as amazingly awesome Google is i know that there will be some downtime every so often, and i use all the free google services so i can only complain so much (no offense to you as a paying customer, just saying that i appreciate the products i get free from google and its not my place to tear them a new one if i cant get email pushed to me for an hour, haha)

I do the same as Dave A. There is no way I'm deleting my account. I have five years of data in it!

UPDATE:

My ActiveSync push notification email seems to be working pristinely again.  It started up shortly after my last post and has been working well for the past two days.  I am now feeling confident enough to go solely Gmail push through ActiveSync.

@mgutman - I have actually been running IMAP and Gmail Push through MS Exchange side-by-side for the past couple of weeks.  The last two days, while sync has been working smoothly I get two mail notifications, one that is very fast with the sync and one that comes a few minutes later via fetch in IMAP.

I will post again if my sync stops working.

Device: iPhone 3.0
Carrier: ATT
Country / Language: English

Looks like I am not alone

Got the "cannot get mail" msg and my inbox when blank.  Once it started working some new mail never showed up or older read mail in the inbox would vanish.  Logging into gmail via web or web iphone app correctly displays inbox contents.  In general I have always seen bugs in push whether mail or calendar in the Iphone.

My push is finally working perfectly!!!!  What are the recommendations from Google about whether to sync all the folders or just Inbox and let the others fetch?

Still dead in the water for me..................

It's sort of working for me.  Defiinitely not real time. I have messages that hit both the web client and my outlook that won't hit my phone.  DouglasG any update on the update?

I may have spoken a little too soon. It's definitely a ton better than the past two weeks but it looks like I'm having about a 20 minute delay before I get push notifications. If I manually open my mail client it finds the new mail right away however. Getting closer! Not quit there yet.

I have my iPhone 3GS set up with the google-exchange server. This option was working fine until this morning when I noticed that my inbox was empty. I sent some emails to this account for testing and it works fine, but my old mails are gone. There is one way to get my old emails back?

Zadigre,
Well, all my messages are in my gmail account, the problem is with my iphone ( I think ).

My iphone is set to 2 weeks and I remember that I received a new message on Saturday morning.
I don't know whats going on with my phone/gmail account. I'll try to delete my account and set it up again and I'll let you know if this solve the problem.

Hi everyone,

The update was rolled out this morning (UK time, that is) and it looks like it should have fixed many of the issues that were stopping your syncs from working.  If you're still experiencing problems, let us know and we can look into the cause.

Thanks,

Douglas

my push email is still not working :(

Hi Douglas,

Thanks for the heads up. After a few tests, I still have the same problems. Dave did a good summary of the situation with his post before mine.

Regards,

Fred

Not working for me either.  It's not downloading any mail, there does seem to a be a longer connection period so I assume they've increased the time-out but it still not pushing the mail.  I didn't delete my account and add it again, I just turned off IMAP and turned on mail in Exchange.  Contacts and Calendar are fine.

I stand corrected, mail is now working.  They come through in about 5-10 seconds after hitting my gmail inbox. 

I am still having a 10-20 minute delay before I get pushed notifications. I just sent myself a test email at 8:02am PST and I saw it in my inbox on the web immediately. My iPhone, however, did not alert me to the new message until 8:18am.

Hi Douglas,

Its not working for me either, its been very flaky for about a week now. Imap works fine when set to fetch, however push has not worked 100% (not even 10%, get emails coming through every now and then hours after they have been sent) for about a week.

Hey Douglas same problem. Activated sync and it worked rightaway but now not working at all.  Not even fetching emails that I know are in my web account.

DouglasG,3GS, 32GB running 3.0.1.

Running 3GS, 16 GB, 3.1.2, AT&T, San Francisco, USA

iPhone 3G, 16GB, 3.1.2, France.

I can not use gmail push since two days and this is very annoying !!
Please Google Help Us !! I also deleted and readded my account but still the same at the end...
Thanks

device: iPhone 3 gs
operator: T-Mobile 

I cannot sync my mail\contacts\calendar since a few days now.It says to fail in connecting to the server.

Might have solved this, at least for people with google apps domain. (I host my personal domain with google and gmail.)

 

Iphone 3gs 3.1.2

 

So I did previously have push mail, calendar, and contacts running, then it just stopped. Same problem that a lot of people are having.

 

After numerous hard resets, removing accts, nothing.

 

Then I went in to the "manage your domain" section of google apps.  Select "Service Settings" Select Mobile.  Lo and behold, there is a check box for "Enable Google Sync".  Not sure if this is new or what.  In any case it was unchecked.  So I checked it, went to the iphone re-added the account.  All is working.

 

Could be coincedence, but it might be worth a try.

At least in my case. 

Google added a Mobile control panel in the Google Apps Dashboard Preferences. And syncing was unchecked. It now works. 

This worked for me, although I would have liked some notice from Google.  Thanks mfern and everyone else who posted this solution.

The only minor propblem was that after archiving some mail on the web after the initial sync, this wasn't reflected on my phone.  Not a big problem and it doesn't seem to be happening anymore.

For those still having problems I can only guess that either Google hasn't rolled it out to all users or that you have mail that the active sync is getting stuck on.  A while back they suggested moving all mail out of the inbox to a new label called something like tempinbox and then start syncing from scratch and see if that works.  If it does gradually start moving mail from the tempinbox to inbox.  Hope this helps.

It stopped suddenly for me as well... Sound like right after the update. 

iPhone 3g Version 3.1.2

Carrier Rogers 5.0

iPhone 3GS 3.1.2

O2 (UK)

 

Google Mail's SKY mail not syncing anymore, was okay a couple of days ago.  Connection error.

 

Please resolve.

Even Google tells you that you have to enable it for your Google Apps domain... It's even written in Google Help at http://google.com/support/mobile/bin/answer.py?hl=en&answer=98252...

I got the email sync too without doing anything more when it was released (with all those little bugs we all got after the release)... 

the mobile sync service was always there (at least for me)... maybe it worked without enabling this service, but it was there...

And Google already had the instructions to enable this service (look at me previous message)

Location: Canada

Carrier: Rogers 

My push via ActiveSync just suddenly stopped working on Monday. I tried deleting the account and adding it back but it still doesn't work. 

I moved all of my Inbox mail to a separate folder and tried again with no joy.  I deleted the sync setup on my phone and added it again with no joy.

 

I then set it up to only sync mail, and it worked.  Then I added contacts and calendar and it continued to work.

 

It's been working since yesterday morning.

Google should of let people know that it updated its software and put in a box to be "checked"....  Ridiculous I know

Still not syncing and I am NOT using Google Apps (which there seems to be a fix for)

Carrier : KT SHOW

It works with my gmail account correctly.

But when I try to set up my iPhone with the account which is one of my private domain accounts on Google apps, It doesn't work.

The problem started from 10/26/09.

Device iPhone 3G with upto date SW release
Carrier: O2
Country : UK

 

Just setup Google Sync but only get "Cannot Get Mail  The connection to the server failed" and so no emails coming through.

 

John

Same situation here. Mine started acting up yesterday (11/01). Switched to POP and delivery works fine. Disabled POP and switched Push account back on, no dice.

A sad panda am I.

Besides that the Spam-Mailbox does not show up in the Exchange inbox!

I am using an iPhone 3G with software version 3.1.2

It stopped working for me again.  I can't even manually get mail.  This has been happening on and off all week.  There was one time where I actually needed to get an email I had sent and I couldn't because it couldn't connect to the server.

Just pull the product, get it right and then bring it back when it's ready.

I'm using iPhone 3GS/3.1.2 and the carrier is Fido (I'm in Canada).

after deleting and recreating the sync relationship mails get pushed again to the iphone nearly instantaneously.

-Alex

Thank you DouglasG

DouglasG - Any chance of giving us a brief daily update to keep our frustration level down?

I am having the same problem as the one that started this thread.  Gives me the error that it cannot get mail.

 

Thanks,

Robin

Am on 

iPhone 3.1.2

T-Mobile Germany  / Wifi as well 

No Luck :(