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Can't hear voicemails when checking my Google Voice mailbox from my mobile phone Report abuse

nbr
Level 1
10/29/09
I have a GrandCentral account -- I mean, a Google Voice account -- and a Google number and have been using it without trouble for some time now. In the last few weeks, however, I have found that when I call my Google Voice number from my mobile, in order to check my voicemail, I can't actually hear my voicemails at all. Everything else in the phone interface works fine. I hear the menus, I can respond to the prompts with my keypad, but when I try to listen to a message, I hear something like the following: "To listen to your messages, press one. [I press one.] First new message, from... unknown caller [or whatever]. [half-second pause] To return this call, press one... [etc.]." I can go through all the messages like this. Recorded names and numbers play back fine, but I just can't hear the content of the message. They appear to be silent and to have zero or close to zero duration. Transcriptions work fine, and listening online works fine.

Any suggestions? This makes Google Voice much less useful.

Replies 1 - 3 of 3

Papa Bear
Level 4
10/29/09
Add to past thread for this recurring problem http://www.google.com/support/forum/p/voice/thread?tid=77376b25ae3a1d4a&hl=en
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nbr
Level 1
10/29/09
Actually that's not my problem. The quality of recorded sound is fine. It's just that the system is acting as though my voicemails were just essentially like hang-ups. It turns out that this problem only exists for old voicemails that have been kept as new. Newer ones seem to play fine. So maybe it's an issue with the way the sound files are archived. Anyhow, knowing that the new ones are playing OK makes me less concerned about this. Thanks for posting.
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Papa Bear
Level 4
1/23/10
No longer will you hear "To listen to your messages, press one" per http://googlevoiceblog.blogspot.com/2010/01/faster-voicemail-access.html 
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