If you're having trouble signing in, please click the appropriate link below for some troubleshooting steps:
The sign-in box refreshes when I try to sign in
If you browser's privacy settings are set to high, you may be unable to access orkut. This is because you need to have cookies enabled to sign in to orkut.
To resolve this problem, please add orkut.com to your browser's list of allowed sites. Here are instructions for how to add allowed sites in Microsoft Internet Explorer (IE):
- Go to the Tools menu and select Internet Options.
- Click the Privacy tab.
- Click the Sites... button and type www.orkut.com in the 'Address of Web site' section. (You won't see the Sites... button if you choose 'Block all cookies.')
- Click Allow.
- Click OK.
Learn more about enabling cookies in your browser.
The sign-in box doesn't appear at all
If you don't see the sign-in box at all, you may need to remove www.orkut.com from your list of restricted sites. For IE, please follow these steps:
1. Go to the Tools menu and select Internet Options.
2. Click the Security tab.
3. Click the Restricted Sites red icon in the top section.
4. Click the Sites... button underneath the icon.
5. Select www.orkut.com from the list of websites and click remove.
6. Click OK and OK again.
When I try to sign in, I see the message 'Please click here to continue.'
This message appears if the browser has the scripting option disabled. To resolve this problem in IE, please follow the steps below:
1. Go to Tools > Internet options.
2. Click the Security tab.
3. Click the default level button.
4. Click OK..
When I try to sign in, I see an 'Invalid certificate' error
This error often appears when you attempt to sign in using an older operating system or an old version of a browser. If you continue to see this error, you may wish to update or switch your browser.
Cookies are enabled in my browser, and I still can't sign in
If you've verified that cookies are enabled in your browser, please check the date on your computer. Having the wrong date set on your computer can affect the sign-in process. Follow these steps to check the date and time on your computer:
- Double-click the time in the bottom right corner of your screen.
- Select today's date and year.
- After updating the date, please try signing in again in a new browser window.
Also, it's possible that you have other cookie blocking software enabled. Some ISPs, browsers, and security software offer cookie blocking functionality, and other users with similar problems have been able to sign in after disabling this feature.
If you tried these tips with no success, clear your browser's cache. Keep in mind that some older operating systems or browsers are unable to support orkut's sign-in system. You may wish to update or change your browser.
If the problem persists, you may be able to find more troubleshooting tips in your browser's Help files.