We're always working to resolve problems that pop up on orkut. If your problem is listed below, we're aware of the issue and are working to fix it as soon as possible. To see more information on an issue, just click "View Details & Report." Clicking the "Report it" button will save you the time of sending us an email but will ensure that we're notified about your issue.
Problem: Google shows these error pages when automated traffic coming from a network is detected (this traffic is against our Terms of Service).
Workaround: Try switching browsers (i.e., Mozilla Firefox version 1.5 and up), and scan your computer for malware, spyware and viruses. You can use Norton's AntiVirus software (part of the Google Pack), or one of these: Spybot, CWShredder, or Ad-Aware.
The upload photo button may disappear, or you may have difficulty viewing albums. We're currently working to address these issues. If you'd like to send us screenshots of the problem you're seeing, click Don't see your issue above? and use the contact form to share additional information. Remember, the photo bulk uploader only works with Internet Explorer.
Problem: The scrap probably contains a malicious script -- it's not a virus, it's only a invisible code.
Workaround: While we work to address this problem, you can open a new tab or window from your scrap page, access www.orkut.com, and enter your username and password. Go back to the scrap page and delete the malicious scrap. If you don't know which one it is, delete everything suspicious. You can do the same thing when your display language preference is changed by a malicious code in one of your scraps.
To prevent spam, orkut has limited how many actions you can perform in a certain amount of time. If you're trying to send many scraps, add a lot of friends, or post a lot of topics and events during a short period of time, you might see this message. If you haven't performed many repeated actions, your computer may have a virus. You can install the Google Pack to scan your computer for viruses and spyware.
Some users can't find their profiles or communities in the orkut search results. We're always improving the search function, but cannot manually alter the results. If you still don't see it listed after a few days, try selecting the option to "show all languages."
Some users see an incorrect number of friends, fans, scraps, unread messages, community members, or photos in their profile. The numbers in your profile are automatically generated and can't be manually changed. However, this incorrect number doesn't affect the actual content of your friends list, fans, scrapbook, inbox, community, or album. Most users report that this problem goes away on its own in a few days.
If your friends don't see your updated profile name or photo, you should make sure they've recently cleared their cache and cookies. Sometimes updates can take a few days (or longer) to appear. We're unable to help you make updates to a particular profile.
The limit of 9 related communities is not working as intended. Some owners are able to add more than 9 communities, and will see a JavaScript error when attempting to remove any related community from the list. We're working to reinstate the limit and avoid the error messages.
Some users have noticed that when they delete their orkut account, their profile may still be visible. Please know that it may take more than 48 HOURS for a profile to be completely deleted. You will not be able to log in to this profile, but it should completely disappear soon. If you continue to see it 48 hours after deleting it, try logging in here and try again.
Has somebody said that they've hacked your account and deleted all your scraps? Find out if it's true.
Unfortunately, we can't restore any deleted content to your profile.
If you think that someone else has access to your account, please change your password. If that doesn't stop them, please report your stolen profile so we can disable access to your account.
'That's a pretty sweet page you've got there. This whole Orkut world is kinda blowing my mind these days...You should check out my profile on this other site, I'm always on over there and I doubt if i'll be logging in to orkut everyday: http://www.XXXXX.'
Please exercise caution when clicking on any links or downloadable files, even if they appear to be from orkut
Having this issue?
Don't see your issue listed above?
If you've found a new problem that's not listed on our Known Issues page, let us know and we'll investigate.
Recent Fixes
Fix -No more disappearing video scraps!
Fix - When writing a testimonial, the character count is now accurate.
Fix - The homepage was sometimes inaccessible if birthday notifications were turned on, but are back to normal now.
Fix - The information in the "professional" section of your profile should now show recent updates
