Clearing browser cache:
To find out how to clear the cache, click your browser:
Clear the cache for Internet Explorer 71. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Click the "Delete" button.
5. Under the heading "Temporary Internet files," click "Delete Files".
6. Click "OK" to exit.
Clear the cache for Internet Explorer 6
1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Under the heading "Temporary Internet files," click "Delete Files...".
5. Click "OK" to exit.
Clear the cache for Mozilla Firefox 2
1. Open Mozilla Firefox and click on the "Tools" menu.
2. Select "Options" then "Advanced". (top right)
3. Click the "Network" tab.
4. Under the "Cache" heading, click the "Clear Now" button.
5. Click "OK" to exit.
Clear the cache for Mozilla Firefox 1.x
1. Open Mozilla Firefox on the "Tools" menu.
2. Select "Options" then the "Privacy" icon.
3. Click "Clear" across from the Cache option.
4. Click "OK" to exit.
Clear the cache for Safari
1. From the Safari menu, click "Empty Cache".
2. When asked "Are you sure you want to empty the cache?", click "Empty".
3. Click "Done".
4. Reload the page.
Clearing browser cookies:
(Please note: while clearing your cookies may resolve the problem, it will also remove your saved settings for sites you've previously visited.)
To find out how to clear your cookies, click your browser:
Clear cookies for Internet Explorer 71. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the Internet Options icon.
3. Click the "General" tab if it isn't selected already.
4. Under the Browsing history section, click the "Delete" button.
5. Click the "Delete cookies" button.
6. Select "Yes" if a box appears to confirm.
7. Click "OK" to close the window.
Clear cookies for Internet Explorer 6
1. Click "Start" and select "Control Panel".
(Note: Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Under the heading "Temporary Internet files," click on "Delete Cookies...".
5. Click "OK" for the "Delete all cookies in the Temporary Internet Files folder?" prompt.
6. Click "OK" to exit.
Clear cookies for Mozilla Firefox 2.x
1. In Mozilla Firefox select "Tools" from the file menu.
2. Select "Options".
3. Under the "Private Data" heading, click the "Clear Now button".
4. Click "OK" to exit.
Clear cookies for Mozilla Firefox 1.x
1. In Mozilla Firefox select "Tools" from the file menu.
2. Select "Options".
3. Click the "Privacy" icon in the top panel.
4. Click the "Cookies" tab.
5. Check the "Clear Cookies Now" button.
6. Click "OK" to save and close.
Clear cookies for Safari
1. Go to the "Safari" drop down menu.
2. Select "Preferences".
3. Select the "Security" icon at the top panel.
4. From the Security dialog box, click "Bookmarks".
5. Click "Show Cookies".
6. From the Cookie dialog box, click to choose cookies from youtube.com, and click "Remove" alternatively, if you want to delete all cookies, click "Remove All".
7. Click "Done".
Enabling browser cookies:
To find out how to enable cookies, click your browser:
Enable cookies for Internet Explorer 71. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the Internet Options icon.
3. Choose the "Privacy" tab.
4. Click the "Advanced" button.
5. Check the "Override automatic cookie handling" box under the Cookies section in the Advanced Privacy Settings window.
6. Under First-party Cookies, select the "Accept" or "Prompt" option.
7. Under Third-party Cookies, select "Accept" or "Prompt" option.
(Note: If you select the "Prompt" option you will be prompted every time a website attempts to send you a cookie, click "OK".)
8. In the Internet Options window click "OK" to exit.
Enable cookies for Internet Explorer 6
1. Click "Start" and select "Control Panel".
(Note: Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Select the "Privacy" tab.
3. Click the "Advanced" button.
4. Place a check in the "Override Automatic Cookie Handling check box".
5. Under First Party Cookies, select the "Accept" or "Prompt" option.
6. Under Third Party Cookies, select the "Accept" or "Prompt" option.
(Note: If you select the "Prompt" option you will be prompted every time a Web site attempts to send you a cookie, click "OK".)
7. In the Internet Options window click "OK" to exit.
Enable cookies for Mozilla Firefox 2.x
1. In Mozilla Firefox select "Tools" from the File menu.
2. Select "Options".
3. Click the "Privacy" icon in the top panel.
4. Check the box corresponding to "Accept cookies from sites".
5. Click "OK" to save and close.
Enable cookies for Mozilla Firefox 1.x
1. In Mozilla Firefox select "Tools" from the File menu.
2. Select "Options"
3. Click the "Privacy" icon in the top panel.
4. Click the "Cookies" tab.
5. Check the "Allow sites to set cookies" checkbox.
6. Click "OK" to save and close.
Enable cookies for Mozilla Firefox (Mac)
1. Go to the "Firefox" drop down menu.
2. Select "Preferences".
3. Select the "Privacy" icon.
4. Under "Cookies" mark the checkbox for "Allow sites to set Cookies".
Enable cookies for Safari
1. Go to the "Safari" drop down menu.
2. Select "Preferences".
3. Select the "Security" icon from the top panel.
4. Under "Accept Cookies" section select "Only from sites you navigate to".
