YouTube Help

Videos on YouTube are streamed through Adobe Flash player. If you're having trouble playing and viewing videos YouTube, we suggest you install the latest version of the Flash player: this will allow you to easily play YouTube videos.

Here's how to upgrade to the most recent version of Adobe's Flash Player:

1. Before installing the most recent version of Adobe Flash player, you will need to first uninstall any older versions of the Flash player you've installed in the past and currently have running on your computer.
   
   Please completely uninstall the version of Flash you're currently running, before upgrading to the most recent version. To uninstall Flash, follow Adobe's instructions, listed here. You'll need to download Adobe's official Uninstaller to remove Flash.
2. Once you've uninstalled the older version of Flash, you'll be ready to upgrade to the most recent version of Flash.
   To upgrade to the most recent version of the Flash player, please follow these steps:
   
   
   1. Follow Adobe's instructions for reinstalling the most recent version of Flash.
   
   
   2. Once you've downloaded the latest version of Adobe Flash, please exit your browser.
   3. Finally, click to install the update that you just downloaded to your computer from the Adobe Flash site.
      Once you've done so, open your browser again and go to YouTube. You should now be able so successfully watch videos!

If the instructions above don't resolve the issue, please also try the following:

1. Temporarily disable popup blocking software installed on your computer to test.
2. Allow YouTube.com as a trusted site in your Firewall software.
3. Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.

For Windows Vista users:
If the Flash uninstall / reinstall does not work this maybe due to a Microsoft Windows Vista permissions issue.

Please use the Windows button at the bottom left then the search function:

• Go to: C:\Windows\System32\Macromed\Flash\.
• Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe.
• Select "Run as Administrator" and install the update..
• Restart your computer.

If you continue having difficulty viewing videos...

• Troubleshoot the issue here.
• Check our Current Site Issues page to see if the situation's due to a known bug.
• You can also visit the Community Help Forums and discuss your issue with other users there.