Interview
Target the Lifetime Value of Customers
the rundown
In this video excerpt from a presentation, Peter Fader, Frances and Pei-Yuan Chia Professor, Professor of Marketing, The Wharton School, University of Pennsylvania, and Co-Director of Wharton Customer Analytics Initiative, argues that marketers should look beyond cost per acquisition (CPA) toward a measure of value per acquisition, or VPA.
- Published December 2011
- Topics
