Hotel Ylem

Hotel YLEM
Best kept secret on Main Street right here in Houston
Close to the medical center and Nrg Stadium
This unique ,eclectic,charming hotel takes you aback with the whimsical decor and welcoming staff as soon as you enter the doors. The Tulum inspired decorated Bar captures your attention as make your way to your room.Upon entering your room it's a pleasant surprise to see the vintage style refrigerator and microwave and The use of both classy and warm colors are welcoming as you into your room .The comfy bed and linen ensures you good rest to prepare you for any upcoming adventures and lastly to my fellow germaphobes , I found the hotel to be clean and in good order. Whether you're here for vacation ,staycation or business stop by Hotel YLEM

Well I stayed there 3 night. The air conditioner in my room wasn't working correctly. It was very humid and was musty smelling. I contacted the front desk, but it never did get fixed. Sunday I had a number of large cockroaches in my bathroom and sleeping area. I have made a half a dozen attempts to get in touch with the manager, but he has chosen not to contact me back.

NEVER STAY HERE! Can not stress it enough. All around Awful especially if you're there for medical reasons and need a stress free stay. Their star rating is BS!!!

The room had a foul odor we couldn't get housekeeping for two days and when they did call themselves cleaning they left water on the surface and trash tied up in the room. Breakfast was rubberished and cold. The owner and customer service is rated below zero they are liars and thieves. They lied about when I checked out and stole $119.00. It took multiple attempts to speak to someone one and when I did they said the worker that checked me out was no longer working there. I was told that a wise person learn from the experience of others.

i booked this hotel because it's in walking distance to the stadium. it was definitely once a holiday inn or something that was converted. they've added modern decor but the hotel still feels dirty and smells moldy. the carpet in the room was moist :/

the worst part of the hotel is the front desk staff. misha, who i believe is the manager was super nice with answering my questions before i got to the hotel. but the rest of the staff are just not friendly and are really bothered by any questions you might have. where's the hospitality?

I made a reservation for this hotel through Expedia on Friday July 21st 2023, I paid for it in full, when I arrived at the hotel, I was told by the woman at the front desk, that there weren't any rooms available, and one wouldn't be until 3:00, I told her I had already paid for my room, and she acted as if she couldn't find my reservation. I then had to find another hotel, late in the evening.
I called Saturday morning and spoke to the Assistant Manager and was told, that she had personally seen my reservation, and wasn't sure why she had told me that, at this point, I just would like my refund, she told me she would speak to her manager and get back to me. I have yet to receive a phone call, email, or anything. I worked in customer service for many years, and where customer service is now, is very, very sad! Especially with the Economy still not being that great!

We stayed here during the Houston livestock show and while the pricing was great and the front desk staff were great, the management and property were lacking. Over half the amenities listed were not existent, the parking was a nightmare and totally unsorted, gym was full of boxes, no spa as it was listed, no hair dryers, etc. We notified the front desk staff on check in (March 5th) that our stay would be one night shorter than scheduled and that we would be checking out on March 8th instead of the 9th and the front desk assured us it would be no problem and the night would be refunded. The morning we checked out the front desk attendant informed me that they require 48 hours notice which we gave and politely apologized and gave me a card to contact the Dalwadi Properties manager, Tonyia Felts, via email. When I contacted Ms. Felts regarding my confusion she simply said "we do not off refunds" per their policy. I was also charged an additional $50 for my service dog (which per ADA is illegal) and then charged me an additional $180 for the headboard on my daughters bed that was already broken when we got into the room. I will post screenshots of the emails from Ms. Felts offering zero explanation or response when I asked for a copy of the hotels policy regarding refunds and early checkout. This is the first place I've ever been where I left and felt like I needed to contact an attorney asap.

Nice cozy place close to everything in Houston . Will be better once renovations are done. Bartender is Awesome

EXCEEDED 2 star rating (hotels.com) expectations. unique boutique hotel with interesting, eclectic decor. loved the design, functionality and comfort of my room. mattress was new, plush and comfy. loved the aqua igloo mini fridge! ac unit worked well, but did get noisy at times. appreciated that books and games for borrowing and spaces to do both were provided as well. staff was friendly & helpful. short walk to NRG stadium or hotel offered shuttle as well (texans game). only disappointment was breakfast. not a lot of people partaking, but plates and food kept running out. our egg omelette was REFRIGERATOR cold! had not been heated. but overall experience was good, would definitely stay here again.

Such a cute hotel! It has a very local, Houston feel and I was impressed as soon as I walked in the door. The room was clean, the bed was comfy, I have no complaints except for one! Around 5am I woke up to the room next to us blasting their tv. I was so tired I thought I would fall right back to sleep but the noise from the tv kept me up - which stinks because of the wonderful later check-out. I called the front office and let them know and I feel like the volume was lowered for a little bit, but it was turned back up not long after. I would have loved to sleep instead of TRYING to sleep to the sounds of muffled voices and loud commercial music.

That's not the hotel's fault of course, but it was still upsetting. I might stay here again but the noise was so bothersome, it probably wouldn't be my first choice.