Policy Escalation Specialist, Trust and Safety, YouTube
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience in escalations or crisis management.
- 4 years of experience in support, sales, military, trust and safety, or related fields.
- Experience working in an operations-oriented organization.
- Ability to work non-standard, on-call rotation weekend and holiday hours.
Preferred qualifications:
- Experience identifying abuse trends or working in news or content policy with knowledge of international issues (e.g., freedom of expression, online controversial content, misinformation, cyber crime, etc.).
- Excellent written and verbal communication and presentation skills and the ability to influence cross-functionally at various levels.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
- Excellent business acumen and influencing skills.
About the job
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world.
YouTube’s Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the front-lines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Escalation Specialist, you will work across Trust and Safety and YouTube to ensure that we address escalations holistically. You will provide management of escalations, creating a pathway to resolution, and communicating with key stakeholders as well as our executive team. You will develop preventative solutions to address future escalations, and help assess risk to the YouTube platform. You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.
Responsibilities
- Review graphic, controversial, and offensive video content in line with YouTube's community guidelines.
- Own and manage policy escalations, driving consensus across all stakeholders.
- Develop knowledge across all product areas to ensure faster, more efficient resolution.
- Develop implementations of preventative solutions, including working with Engineering on tools.
- Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.