Policy Enforcement Manager, YouTube Partner Program
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.
- Experience with data analysis.
Preferred qualifications:
- Experience in content policy, anti-abuse, and reviewing online content.
- Experience with identifying abuse trends or working in policy.
- Experience with SQL and spreadsheets.
- Ability to build relationships with cross-functional partners across geographies.
- Ability to use data to drive strategy and business action.
- Ability to use data to drive strategy and business action with excellent investigative skills.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager (PEM) dedicated to the YouTube Partner Program on YouTube's Trust and Safety team, you will help to implement and enforce YPP policies across millions of channels. You will work cross-functionally across Scaled Abuse, Ads Policy, Business Generation, Product, and Policy Development to develop and operationalize policies that minimize brand risk to the platform and are scalable and clearly communicated to creators. You will be thinking through the unique challenges of a broad array of policy areas (e.g, Hate, Misinformation, Adult) while developing processes and guidelines that are consistent and resilient. You will review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.Responsibilities
- Lead the development, interpretation and enforcement of policies associated with Enforcement Guidelines. Perform daily content review in YouTube Partner Program (YPP) policies, which includes exposure to sensitive material, while ensuring workflows reflect a deep understanding of creator impact.
- Manage critical policy enforcement escalations and provide expert enforcement advice on grey policy areas, driving consensus across all stakeholders. Maintain and oversee high operational quality through regular calibrations with Global Vendor teams.
- Drive data-driven operational excellence by utilizing statistical methods to analyze abuse trends and research new abuse patterns. Collaborate directly with Engineering and Product teams to design and deploy scalable, automated detection and enforcement tooling across Trust and Safety teams.
- Support the launch of new/updated enforcement process solutions across multiple Trust and Safety teams (including Enforcement and Operations, Ads Policy, and Scaled Abuse).
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