Head of Channel Sales, Activation, Devices and Services
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of sales or retail management, and customer experience with carrier and retail environment.
- Experience in building retail strategies and overseeing their execution.
Preferred qualifications:
- MBA degree.
- Experience as a thought-leader at Google or global technology company in business development, partnerships, product management, general management, or sales.
- Ability to understand, navigate, co-ordinate, and drive consensus amongst multiple Google business units for external partnerships.
- Excellent executive relationship building and negotiation skills.
About the job
As a part of the Channel Sales and Activations (CSA) team, you will drive sellout across third-party retail and supporting channels (e.g., physical retail, call centers, in-direct business) by fostering a unified and seamless customer experience across all possible touchpoints of the consumer journey.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.Responsibilities
- Lead and coach the regional CSA team to maximize Google device and service sellout through day-to-day activity management, regional training oversight and advocacy initiatives.
- Design and implement data-driven omnichannel strategies aligned with regional business goals and OPEX guardrails, while managing high-profile retail projects with cross-functional stakeholders to enhance customer experience across multiple channels and geographies.
- Cultivate C-Level operational and commercial relationships with key retail partners throughout the EMEA region.
- Drive Objectives and Key Results (OKRs) across product areas to ensure key goals are met in line with Google and Retailer objectives.
- Manage timely and accurate delivery of quarterly and annual budgets, ensuring under/over spend is flagged and appropriately allocated while managing third-party vendor performance.
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