Customer Experience Associate, gReach Program (Japanese)
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Google welcomes people with disabilities.
This role is exclusively for people who have a government-issued disability certificate.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in business development, partnerships, product development or sales support.
- Ability to communicate in Japanese fluently in order to interact with internal and external stakeholders.
Preferred qualifications:
- Experience in Google Ad Manager, AdMob or AdSense.
- Ability to own end-to-end experience and solutions.
- Ability to collaborate and harmonize with team members that complements each other to achieve results.
- Ability to communicate in English fluently in order to interact with internal and external stakeholders.
- Interest in the online advertising and publishing business.
- Passion for improving the customer experience.
About the job
The gReach Program is a 12 months paid upskilling program for industry professionals with disabilities where participants will receive on-the-job-training and work on a range of projects. The goal of the gReach program is to provide participants from under-represented groups with the opportunity to grow their career as professionals.
This works across gTech Ads Sellside technical support and consulting teams and unites them under the common goal of providing great service experience to the customer and making service an engaged advantage of Google.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Analyze the sellside customer experience and identify major publisher pain points.
- Design improvements to the customer experience.
- Understand quality-related metrics and develop quality frameworks for maintaining an enhanced customer experience.
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