Technical Account Manager, Google Public Sector
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Minimum qualifications:
- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
- 8 years of experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
- Ability to travel up to 50% of the time as required.
- Active Top Secret/Sensitive Compartmentalized Information (TS/SCI)security clearance with polygraph.
Preferred qualifications:
- Certification in Cloud Architecture.
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience in collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
- Experience in application or workload migration to public cloud providers.
- Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent written and verbal communication, presentation, problem-solving, and client management skills.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
In this role, you will drive transformative change and will be a bridge between exceptional Google technology and the critical missions of government and education. You will empower agencies to modernize, educators to innovate, and researchers to push boundaries. You will design solutions, resolve issues, and advocate adoption. You will be part of a team that's not just technically brilliant, but committed to public service. You will directly empower government and education clients, managing critical mission issues with exceptional Google solutions. You will collaborate with brilliant minds, driving innovation and making a tangible impact.
Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.
The US base salary range for this full-time position is $137,000-$200,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Forge relationships with public sector clients, acting as their trusted technical advisor. Conduct regular reviews, aligning Google solutions with mission goals.
- Design identity and access strategies, provide expert Google Cloud Platform (GCP)/Workspace guidance, and recommend best practices for adoption and configuration.
- Drive subscription growth, satisfaction by developing strategic success plans with account teams. Deliver impactful enablement sessions and training.
- Resolve complex technical issues through internal team coordination, acting as a critical escalation point. Document solutions for knowledge sharing.
- Share product insights, industry trends, and best practices. Influence product development by representing customer needs. Contribute to technical documentation and training.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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