Customer Solutions Engineer, Networking, Google Cloud (English, Mandarin)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience in technical support, professional services, or software development, including managing client-facing projects together with Engineering and Sales teams.
- Experience with networking fundamentals (e.g., Load Balancing, Virtual Private Networks, Virtual Local Area Networks, Peering) and packet analysis to troubleshoot various issues.
- Experience testing, maintaining, or launching software products, including design, architecture, and writing software in Java, C++, or Python.
- Ability to participate in on-call rotation, including non-standard working hours, nights, weekends and holidays.
- Ability to communicate in English and Mandarin to support client relationship management in this region.
Preferred qualifications:
- Experience with the cloud solutions: SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
- Experience implementing, administering, and troubleshooting network infrastructure devices.
- Experience in technical consulting.
- Knowledge of System/network administrator level of Linux or Unix.
- Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.).
About the job
As part of this team in this growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
As a Customer Networking Solutions Engineer, you will guide customers on how to make the switch to Google Cloud. You will troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You will help drive business growth of Google Cloud by recognizing and advocating for our customers’ challenges.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Act as a trusted technical advisor to customers and solve Networking challenges by analyze Networking solutions and consult on the optimal design for performance and deployment on Google Cloud Platform (GCP).
- Create and deliver best practice recommendations, tutorials, blog articles, sample code, and technical presentations, tailoring the approach to different stakeholders.
- Manage customer issues through diagnosis, resolution, or implementation of new tools to increase productivity for customer issues on GCP products.
- Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations.
- Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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