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Technical Sales Specialist III, Platform, Google Cloud

GoogleToronto, ON, Canada

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in a customer-facing or support role.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders.
  • Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.

Preferred qualifications:

  • Experience implementing, integrating, or migrating Contact Center as a Service (CCaaS) platforms, specifically within large enterprise environments.
  • Experience in migrating applications and services to cloud platforms.
  • Experience in prospecting, building and maintaining customer relationships from scratch.
  • Understanding of contact center optimization tools.
  • Passion for building out Greenfield territories.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

In this role, you will partner with technical business teams to accelerate the adoption and differentiation of Google Cloud's Contact Center and Communications Platform offerings. Your primary mission will be to help prospective and existing customers who rely on mission-critical voice, chat, and digital interactions and understand the power of integrating Google Cloud into their core telephony and customer experience ecosystems. You will be a part of a team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The Canada base salary range for this full-time position is CAD 188,000-193,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Lead technical discovery sessions with customers and partners to understand their current contact center architecture, operational issues, and business goals.
  • Translate business requirements into technical blueprints and recommended architectures utilizing Google Cloud services.
  • Present and articulate the technical value proposition of Google Cloud's conversational AI and contact center solutions to various audiences, including IT architects, contact center operations leaders, and C-level executives.
  • Provide subject matter expertise on the engaged landscape, effectively positioning Google Cloud solutions against performer offerings based on technical capability, scalability, and integration complexity.
  • Assist with building and delivering successful proof-of-concepts (POCs) to validate technical fit, and subsequently driving the solution implementation by assisting with configuration of the platform and integrating it with customer systems.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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