GENERAL

● Guests are not permitted to consume their own alcohol on the premises.

● We cannot take responsibility for any lost property.

● If you are unhappy with any aspect of your experience, please do let us know at the time so we can work on resolving the situation for you.

● Guests under the age of 18 must leave the venue by; 7pm (Bar) and 10pm (Restaurant/VMezzanine). No exceptions will be made.

BOOKINGS

● To secure your booking, half of the room hire fee must be paid in full within 7 days and is non refundable. If unpaid, after 7 days we will try and contact you - however, if we have not received your room hire fee in this time, we reserve the right to cancel your booking.

● If in the Bar or Restaurant a £5 deposit per person must be paid. You may also be asked to provide us with a pre-order for larger tables to help with the running of service, any cancellations may still be charged.

● Should you require an invoice for your event, you must request this upon booking. Once the invoice has been sent out, we must receive payment within 7 days.

● We may ask for pre-ordered food or drinks for the restaurant and bar to be paid 7 days in advance.

● Anything organized through a 3rd party must be paid in advance inline with their regulations, we will not be responsible for any issues or extra charges.

● Anti social behavior or underage drinking is not permitted if this happens we have the right to terminate your event with no refund offered.

● Last minute additions to bookings can not be guaranteed.

● Masterclasses require a £5 deposit per person within 7 days of booking and full payment 7 days before the class, no refund will be given to any cancellations within the 7 days prior.

● Afternoon tea vouchers just be provided at time of booking, any issues with the vouchers is down to the company it was purchased through, any no shows or cancellations might lose already redeemed vouchers.

CANCELLATION OR CHANGES

● If you need to change the date of your booking we will do this once at no extra fee we do require 14 days notice, if you need to change it more than this there might be a charge.

● If you need to cancel your booking we require 14 days notice or you may lose your deposit

● If you cancel within the 28 days before your event you may forfeit anything you have pre-paid.

● Deposits are non-refundable.