BBQing.com

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  Jul 14 on TRUSTPILOT

  I ordered online, but the bbq and accessories I ordered were not available for almost a month. The site should not have let me order or given me the shipping delay. Customer service reached out to me within a couple of days to see if I wanted to change my order, but for some reason I never received the initial email. I called about 2 weeks after wondering why I hadn’t received any shipping update despite my credit card being charged. The customer service was excellent after I contacted them and deciding to maintain my order and receive it about 30 days later. It was a little complicated scheduling the delivery around a provincial holiday and Canada Day, but that’s nobody’s fault. Once, receive. The pallet with the bbq and accessories was well strapped and wrapped. Inside for some reason everything was soaking wet though the outside was dry? Despite that there was one little dent on one of the bbq doors. It seemed like a long wait and was a bit of a hassle, but I would order again because of the customer service. Keep up the good work! Thanks again!

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  Jul 31 on TRUSTPILOT

  I've owned my Napoleon Grill for 12 years, and its served me well. Knowing I can get genuine replacement parts, assured me that I could get another 12 years out of my grill. I replaced 4 burners, with diffusers, main drip tray and my vegetable rack. My grill looks and works great. Their prices were the most competitive, service and communication is excellent. Thank you BBQing.com

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  Jan 19 on TRUSTPILOT

  Staff were excellent.I had selected the wrong fuel in error. Called the next date to change the order. Customer service walked me through to the correct model I needed. And I wound up learning that the pro model had the features I really wanted.with stainless grills and higher grade sear burned. Customer service was excellent with all the changes. The delivery was when I expected due to holidays.and the driver help me wheel the bbq right into the back yard. Great team on this from start to finish. Just need summer so I can test it out.

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  Laval

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  Jul 1, 2025 on TRUSTPILOT

  I purchased and fully paid for the newer Weber BBQ model on in mid May. 3 weeks later without any updates, I called the customer service to change to a Napoleon similar model and they assured me that it would be delivered within 3-4 days. After a week without any updates on the tracking number, I called again numerous times to get information related to the delivery and they never sent back any updates. Day & Ross responsible for the delivery had received my order in a warehouse near Montreal and took more than 3 weeks to deliver the package at my home. I requested to move the package in my backwards and the driver refused. I was not satisfied with my delivery experience and would recommend to buy closer to your house where I was able to get the same product at the same price!

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  Jobo

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  Aug 13, 2025 on TRUSTPILOT

  I waited a long time for the order.... then it was the wrong size (my fault I realize - but the site could have had better pictures eg the picture of the BBq it fits...travelQ without the side tables), then I had to pay half the value of the item in postage to return it (being from montreal was a big disadvantage here). The customer service was good to send me a return label by email. I am trying to buy Canadian, but this backfired in this case. So I did not buy another one from you as I would have had to pay the shipping again... so I just went to Canadian tire and picked it up the bbq cover I needed in person.

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