parfumdreams.DE
About this page
Store ratings are based on customer reviews and other data from Google and/or its partners.
Google's Top Quality Store badge is earned by merchants that provide a great shopping experience.
Information on shipping, returns, and support is based on customer reviews and surveys, and sometimes provided directly by sellers.
4.7
store rating (100,084 reviews)
Videos from this business
About these videos
These videos have been collected from the social media profiles of this business.
Store reviews
4.7
100,084 reviews
5 | 85% | |
4 | 8% | |
3 | 2% | |
2 | 1% | |
1 | 4% |
About reviews and web mentions
Review filters with keywords are based on reviews from the past 5 years.
Web mentions come from various sources across the web.
- A
Anonymous reviewer
Jul 26 on Trusted Shops
I am very disappointed with my first experience with ParfumDreams. I placed and fully paid for my order via PayPal. The payment was successfully deducted from my account. The following business day, I received a reimbursement along with a receipt correction, but there was no explanation whatsoever as to why my order had been cancelled. I then contacted your customer support. During my first call, the phone was answered and immediately disconnected, which gave the impression that the call was not taken because it was close to the end of the shift. On my second attempt, I reached an agent who accepted the call. Although she could not explain why the order had been cancelled, she escalated the case and informed me that I would receive an update the following day. I also explained that I was flying on Sunday and had intentionally placed my order a week in advance to ensure delivery before my trip. I told her I was hesitant to place the order again because I was concerned it might be cancelled a second time. She advised me to wait for the outcome of the escalation. The next day, I received an email stating that the order had not been completed by me (“cancelled by the customer”) and that no payment had been charged. This explanation is simply incorrect. The payment was successfully processed through PayPal, the full amount was deducted from my account, and only afterwards was I refunded. I have never experienced any issues with PayPal, and I was able to place the exact same order with another retailer using the same payment method without any problems. What disappointed me most was not the cancellation itself, but the lack of transparency and the inaccurate explanation provided afterwards. As an Engineering and Technical Support Manager myself, I believe clear communication and accurate information are fundamental to good customer service. Receiving a refund and a receipt correction without any explanation, followed by an explanation that contradicts what actually happened, falls well below the level of service I would expect. Unfortunately, this was my first experience with ParfumDreams, and it will most likely be my last.
- A
Anonymous reviewer
Apr 29, 2025 on eKomi
Certainly! Here's a sample review for Parfumdreams: Title: A Delightful Shopping Experience with Parfumdreams I recently purchased a fragrance from Parfumdreams, and I am thoroughly impressed with both the service and the product. The website offers a wide selection of perfumes and beauty products, making it easy to find exactly what I was looking for. The ordering process was smooth, and my package arrived promptly and well-packaged. The perfume itself exceeded my expectations — it’s authentic, long-lasting, and beautifully packaged. Customer service was very responsive and friendly, answering my questions quickly and professionally. Overall, I highly recommend Parfumdreams to anyone looking for quality fragrances and beauty products at competitive prices. I will definitely be shopping here again!
- A
Anonymous reviewer
Aug 26 on Trusted Shops
I received the following email: Unfortunately, we have had to file for insolvency. The Tostedt District Court ordered preliminary insolvency proceedings on August 19, 2026 (Case No. 22 IN 171/26) and appointed attorney Dr. Hans-Peter Rechel from Hamburg as the preliminary insolvency administrator. Important for your order and refund: The date you placed or canceled your order is irrelevant. If your order was paid for before August 19, 2026, and the payment had not yet been refunded by that date, we are currently unable to ship the order or independently refund the payment due to the preliminary insolvency proceedings. This also applies if you canceled your order before August 19, 2026, and the refund was still pending at that time. ` ``` We understand that you may have already placed, paid for, or canceled an order on July 31, August 10, or another date prior to August 19. Unfortunately, this does not change the fact that we are currently unable to process any outstanding refunds due on August 19. Please check whether you can claim buyer protection or a refund through your payment provider (e.g., PayPal). Otherwise, you can assert your claim by registering it with the insolvency administrator after insolvency proceedings have commenced – expected to be after November 1, 2026. Our company will continue operating in coordination with the provisional insolvency administrator. Orders received and paid for after August 19, 2026, can still be processed. We sincerely regret that we cannot provide you with any other information at this time and sincerely apologize again for any inconvenience. Thank you for your understanding. Your Beauty World Team What do I do next? Sincerely, Marion Plate
Translated by Google ・ - A
Anonymous reviewer
Aug 16 on Trusted Shops
I always find the best deals on billiger.de... most recently I bought from "parfumdreams"... great price and an extra discount code -12%... top seller... very good communication, fast delivery, original goods, great prices... Something was missing from the package. I reported it immediately. I could choose: a refund or a replacement. I asked if I could order more items at the same great price. Free shipping!!! Even if it bothers you that you can only order your item 3 times... Just contact parfumdreams!!! I would order from parfumdreams again anytime! Beware!!! Don't be fooled by the prices at competitor "Bella Me". Their prices are unrealistic! I only received goods once, years ago, and even then, they were extremely late (after 5 weeks). Otherwise, I haven't received anything for months. If you complain and inquire, they refund your money. But you've wasted time hoping for your order. This company is obviously getting free credit. Profiting from customers' money. Simply outrageous! I placed numerous orders! But I haven't received any goods since 2025. No real communication! After days of waiting, I get a standard reply 👎🏻. If you threaten legal action... they quickly refund your money. They obviously don't care about reviews!
Translated by Google ・ - H
H. T.
Nov 26, 2025 on TRUSTPILOT
Goods received. Goods as described. Goods securely and well packaged. Immediately visible and recognizable if someone has tried to open the package or similar. The two samples I selected were included. Original goods in sealed original packaging. Fast shipping. Very often, compared to other retailers/shops, always top prices! Especially with the Premium Membership, you get an additional 10% discount! This applies to both already reduced items and items with regular prices. Also, always free shipping with no minimum order value, including priority shipping. The Premium Membership costs €9.99 annually. This €9.99 for the Premium Membership pays for itself after just a few orders and is really worth it! The €9.99 calculated over a year is practically free! That's €0.83 per month! So, nothing! In my opinion, this €9.99 annually is negligible! It costs almost nothing, and you benefit from it as a customer. Premium membership is my absolute recommendation for people who order frequently. It's worth it in every way! Whether you order a lot or a little. A major advantage of premium membership is a 10% discount on EVERYTHING, free shipping with no minimum order value, and priority express shipping (orders for premium members are processed first). Plus, with every order, you always get up to two free samples, which you can choose yourself during the checkout process. Really great!
Translated by Google ・
Store Insights
Store insights
These scores show how this business stacks up against similar stores for things like shipping speed, return policies, and price.
