Flannels

I am writing to express my extreme frustration and concern regarding what has happened. I ordered an item from Flannels and was offered the chance to try a free Beer52 box, which I accepted. At no point did I set up an account with Beer52, visit their website, or authorise any form of direct debit. Yet, a couple of weeks later, I discovered a Beer52 payment taken from my bank account. When I called to query this, I was asked for account details I simply do not have—because I never created an account in the first place. From my perspective, it appears that Beer52 may have obtained my personal information through their partnership with Flannels, and used it to set up a payment without my consent. If this is the case, it is completely unacceptable. While speaking with your team to understand how this could have happened, the call was abruptly terminated. I then checked my banking app to locate the direct debit or standing order so I could cancel it—there was none listed, yet £35.95 was still taken from my account. How is this even possible? I have already contacted my bank and Flannels regarding this issue, and I expect a full investigation and refund without delay.
Please be absolutely clear: I am not going to let this matter go until I have a complete explanation of how you were able to access my financial details and charge me without my explicit consent. The amount charged is insignificant. The unauthorised access and use of my personal data is the real issue, and it is one I take extremely seriously. I expect a prompt and thorough response.

Went into the store to buy a pair of triple s balenciagas, upon inspecting them behind the counter the were covered in make up stains so refused to purchase and opted for online purchase. After paying for next day delivery as they were supposed to be a Christmas present they arrived and the box was torn to bits and the balenciagas looked like someone had tried to climb Ben Nevis in them they were filthy. After speaking with customer service explaining the situation I was give a return label with a guarantee that once proof of return was emailed to them a replacement pair would be issued straight away and here before Christmas. Once I did that I received no update I contacted customer service again on Christmas Eve stating I’ve received no updates on my replacement and the woman responded oh now you’ve told us I can issue then replacement and you’ll receive it by 26th dec and after once again explaining the situation and the guarantee that was made to me she said she apologies that no agent picked up the email and best she can offer is 10% off next day delivery…. I was already getting free delivery regardless because of the state of the balenciagas. So anyway they don’t arrive on the 26th they arrive on the 27th and I opened the packaging everything looked fine the box was in good condition until I opened the box to see the shoes were dirty again 1 shoe was in fairly good condition the other not so much as there was more dirt/dry mud over the sole and material etc so my partner was again disappointed where she was just opting to keep them now to save all the hassle of going back and forth once again but why should i keep a dirty pair of second hand shoes when you expect me to pay all that money and you can’t even send me and brand new pair I had already left a complaint before the second pair arrived and still haven’t heard a thing back. If you want clean brand new shoes with no issues shop else where not flannels

I've ordered from Flannels a number of times and have always been happy with the items. The clothes arr excellent quality and the standard delivery is quick. I've also returned a couple of items over the years and the process is very easy and refunds issued in a timely manner. It would be helpful if there was an option for return postage that did not require a printer, but it's not a huge problem.

Bought an Armani coat which arrived on time. However immediately after opening it was obviously far too big. Ordered a small but it was more like an XL. Returned the item in new poly bags due to original obviously having to be torn open. All labels in tact, I didn’t even bother trying the coat on. They received the coat and told me it isn’t eligible for a refund with no apparent reason. Unworn and exactly how I received it bar the poly bag. I left for Las Vegas the next day and I am still in vegas. They have sent the item back to me but it can not be delivered nor collected as I am out of the country, so it will be returned once again to Flannels automatically. Their terms state that if this occurs they will not resend it out or refund for the item. Absolutely criminal. Customer service haven’t bothered responding to emails. I also bought gucci sliders and a Tom ford belt. These were perfect but I will no longer shop here. Owning multiple e-commerce businesses myself which are very popular, this whole process and poor service is completely unacceptable. Fortunately I paid via PayPal and they have assured me that this is irresponsible of the business and are doing what they can to resolve the issue.

I wish I could give zero stars. About two weeks ago, I bought two leather and wood dining chairs at a very good price. I had been searching for dining chairs for ages, so when I saw them after hours of browsing on Flannels' website, I grabbed them. However, when they arrived, I couldn't believe my eyes. The packaging was awful, and one of the chair legs was broken. We also found numerous cracks on both chairs, and several black metal pieces were bolted to the legs where they meet the seat. I was devastated. I cried! It wasn’t just disappointing—it felt downright disrespectful. Sending out chairs in such poor condition, with no quality control, is unacceptable. They were obviously second-hand. We returned the chairs two days ago and are still waiting for a response. However, I can’t imagine what sort of response could possibly make up for the time wasted, the poor experience, or the emotional breakdown this caused.