HelloFresh - US

HelloFresh has really gone down the tubes. I've been encountering more and more mistakes and rotten food with my orders. The instructions used to list what to do if given a different option from what was pictured and now they don't anymore, even online. I only order two meals a week and recently, I was shocked to find out I had four coming my way and don't know how it happened. Of course, because orders are set in stone a week ahead, there was nothing I could do and no meaningful help was given. This was expensive to begin with and now I just can't justify the price anymore.

Stopping the Ready Meals that I was using for lunch meals was a real issue. I did subscribe to Hello Fresh's sister company, Factor. Those meals were not substantial enough and had a diet feel to them. Hello Fresh Ready Meals were more substantial (had carbs) Meal boxes are fine, but meal prep takes too long and expensive as I would have to cook and then buy microwavable Tupperware to bring to work. I just order from Walmart, with its free, same-day delivery. Bring back the Ready Meals, and add variety when you do.

Great recipes, good quality ingredients, good insulated packing. However, I personally may not order very often. I got spoiled by a local personal chef who delivered ready-made meals. He couldn't sustain the business, so thought I'd try this. It's great, but I just don't want to cook! All it's really saved me is thinking up meals and shopping.

They constantly leave things out of the box! I don't know if it's my local processing place but there is an average of one thing missing from every three meal kits I receive. The whole point of meal kits is not having to go to the store but seriously it happens way too often that I have to run out and get an ingredient before I can cook the meal. I am going to cancel my plan because it's so frustrating and it just wastes my time.

So I have done hello fresh off and on. And usually have a great experience. This was my 2nd week receiving orders again and both boxes had missing recipe cards. And in the last one I received items that had already gone bad. Both sets of carrots for two different meals were really soft and rubbery. And I received an extra bundle of broccoli which I think was a bonus, but it was already covered in white mold or something. Might just be bad luck, I will see how this 3rd box goes this week. Normally as I said I have had a great experience. I have loved some of the new recipes.