LetsGetChecked

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  Maxine

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  Jul 31, 2022 on TRUSTPILOT

  I would highly recommend LetsGetChecked, specifically for sexual health testing. I searched online for private testing and LGC was the most cost-effective company. The layout of the website was really easy to understand. The sexual health tests provided are more extensive than what is routinely offered on the NHS. I received my parcel in discreet packaging very quickly. Inside the parcel, everything was included and clearly labelled. On the app, I had step-by-step instructions on how to take my samples and I felt confident I’d done everything correctly. I sent my package back same day as requested. The app updated once the lab had received my parcel and I got a phone call from the nurse 2 days later. The nurse I spoke to was amazing. I’m gutted I can’t remember her name! She explained every test result concisely and in full. She answered all my questions very well and told me exactly what I should do next in terms of notifying my GP. She was a great representative for the company and rounded off the pleasant experience I had with LGC. I would highly recommend the service.

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  Tim Brothers, Bristol Cadcam Co Ltd

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  Feb 3, 2022 on TRUSTPILOT

  This was my first experience: 'Once I received my test kit all went smoothly. However, it had taken a while to arrive and I was told it was lost in transit, so another was sent out. During the wait I had text reminders to register, which was slightly annoying. So it would seem to be an improvement if the company tracked the delivery and preemted the hassle' Now the update: LGC contacted me apologising for the problem I had and offered me a FREE test of my choice. I chose to check my kidney function. This time the test kit arrived promtly and results were in super fast. All the while there was contact from LGC which totally restored my faith in their operation. And...would you believe, the original kit was then delivered to me by my next door neighbour who had been sitting on it. So actually, no fault of LGC I can now say with confidence that this company went above and beyond for me and I can thoroughly recommend them to you, you will not be disappointed.

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  Anonymous reviewer

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  Nov 16, 2024 on TRUSTPILOT

  This was the second time I've used LGC and once again I was really impressed with how quickly I received my results. My test pack arrived within a few days and the instructions were very clear on how to collect a sample and send this off. My results were back within two days!! Amazing service and peace of mind. With my first test I received a call to go through my results and help me understand them. Would highly recommend and will definitely be using again in the future. Thankyou!

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  Anonymous reviewer

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  Aug 25, 2021 on TRUSTPILOT

  Below this update is the story around which I originally rated LetsGetChecked (only 2 stars!). Following my account and review, LGC immediately contacted me and I received what I consider to be the best customer service response I have ever experienced!! The lady who wrote to me was professional, empathetic, understanding, apologetic and genuinely wanted to make things right and she handled everything quickly and efficiently, without any need for me to follow up! My husband and I promptly received a full refund for our tests and were also each offered complementary tests. Despite best efforts, companies and their systems don't always get it right but full marks to LetsGetChecked for handling it brilliantly!! We will definitely use this organisation again in the future should we need their services! Well done guys and thank you for making good as far as you were able!! The Story: My husband and I had been visiting family in the US, flew to another state for a short visit before returning home and needed to provide negative Covid tests for our flight back to the UK. Three days before our flight we registered the tests (confirmation received via email), took the tests and shipped them UPS as required. The next day my husband received his test result but while mine appeared to have been processed, the result was not yet available. The next day (the day before our flight) my test status remained unchanged, so we called LetsGetChecked and spoke to a customer service rep. It seemed that there was an unidentifiable technical hitch with my registration (an IT problem) and the best suggestion offered by this person was to return to our hotel and try to sort it out on a laptop. This was our last day in a state we had never previously visited and a day we had set-aside for our only sightseeing activities. We returned to our hotel but, as expected, using the laptop did not resolve the issue. When we tried to call the customer service rep back to advise her that our attempts had failed, we heard a recording telling us the office was closed: this was at least an hour or more before the time at which we had been told their office would shut! My husband then called the LetsGetChecked phone number for the UK which resulted in our being put through to a second (US-based) customer service person, this time a lady who sounded understanding, sympathetic and determined to resolve the problem for us! She was successful and, after many hours I received an email telling me my test result was now available. As a result of LetsGetChecked's IT glitch my husband and I spent the entire last day of our trip sitting in our hotel room hoping that we would be able to get my test result in time to fly home the next day: we never got to do any sightseeing. This was a very stressful experience for us both. As a result of our experience I do not feel that I can recommend LetsGetChecked.

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  Anonymous reviewer

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  Jun 23, 2022 on TRUSTPILOT

  I looked at a few different sites to order a "comprehensive" kit from, just for a self-check and peace of mind for myself and partner. LetsGetChecked had a good package and a good discount for a first order, compared to similar sites. It arrived in good time and had clear instructions. I had a test for blood and urine which can be done easily on your own. The estimated wait time for results was 2 to 5 days, however it was only around 30 hours after I posted the kit (free 1st class, even though I paid for tracked just to make sure it got there) for the results. Very quick. There is an App you download on your phone to go with the site (same name) which is very convenient to see the progress of your test/s. With these very sensitive/private tests you can access everything and create more orders on the App without contact of another human being. Although there would of course be someone to advise you if requested. Hopefully I won't need to or worry about taking more tests in the near future, but if I do, I have my previous record on the App and will continue to use LetsGetChecked.

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