Sofas & Stuff
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Store ratings are based on customer reviews and other data from Google and/or its partners.
Google's Top Quality Store badge is earned by merchants that provide a great shopping experience.
Information on shipping, returns, and support is based on customer reviews and surveys, and sometimes provided directly by sellers.
4.8
store rating (236 reviews)
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Store reviews
4.8
236 reviews
5 | 86% | |
4 | 9% | |
3 | 4% | |
2 | 0% | |
1 | 1% |
About reviews and web mentions
Review filters with keywords are based on reviews from the past 5 years.
Web mentions come from various sources across the web.
- J
JMW
Aug 8, 2022 on TRUSTPILOT
Ours was an excellent experience from start to finish. Cindy helped us with choosing our style of sofa: we thought we'd made that decision from the website but when we actually saw all the models in the showroom we realised that the style we thought we'd chosen wouldn't fit in our room, so back to the drawing board. We then had to decide on fabric and again Cindy organised samples, which came in the post remarkably quickly. So the sofa came, on schedule, and we're delighted with its looks and the comfort of it. Only after delivery did we realise we needed armcaps and Cindy ordered these for us. Here I have my only gripe: there was a 15% discount on the order but the £15 postage charge cancelled that out completely. £15 to post two pieces of fabric! Perhaps Sofas & Stuff could think about that? But all in all we've been impressed with both service and product and I've been telling my friends how good Sofas & Stuff are.
- A
Anonymous reviewer
Apr 13, 2023 on TRUSTPILOT
We thought long and hard about purchasing our Brunel sofa as they are at the top end of the pricing scale. We were helped a lot by Gabriella After receiving our sofa in time for Xmas it soon become clear that it was very uncomfortable. We persevered for 6 weeks but could no longer sit on it. We took the cushions back to sofas and stuff and it was agreed there was a problem with the cushions. Chinese feathers used due to bird flu in Britain. We quickly agreed replacement cushions. Again Gabriella helped us in choosing the right cushion filling for us. They were ordered the same day, were delivered a month later. All at no cost to us. We have now had these cushions for 6 or so weeks. They are much much better than the previous cushions but still not there yet. They are getting better. i.e settling in. But not quite super comfy yet. Plumping the cushions is essential so be prepared to do that as often as possible.
- A
Anonymous reviewer
Jun 13, 2022 on TRUSTPILOT
I am so impressed with your whole set up,we visited 2 stores both of which were lovely buildings with so many examples of every chair and sofa in such an array of available fabrics. The staff were so knowledgeable and so very nice and helpful and everything was clearly laid out and priced. The samples of fabrics available is vast but again cleverly laid out and priced so all is made very clear. The ordering service was simple and we were kept upto date with timings of delivery etc. Our sofa was actually ready before the said date which pleased me enormously and delivery was well set up,smooth and friendly. I really cannot recommend your company highly enough and I am absolutely thrilled with the look,feel ,comfort and quality of my sofa. Thank you
- s
sue
May 30, 2022 on TRUSTPILOT
We visited Sofas & Stuff at Herriard Park, Basingstoke a total of 3 times whilst deciding which sofa we should buy. At all times Tracey or her lovely Dad John were there to answer any questions we had and to help us but at no time did they hassle us. We eventually decided on the Haresfield design and chose the fabric. The sofa was expected in May but arrived about three weeks early. It was just as we envisioned, beautifully made and beautiful to look at. The seats were a little hard at the beginning but soon softened and everyone says how comfortable it is. We are thrilled with our purchase and wouldn’t hesitate to recommend.
- A
Anonymous reviewer
Mar 17, 2022 on TRUSTPILOT
Requested a virtual visit at the Edinburgh store during lockdown (received many e-mails promoting this) but received no answer. Visited the store post lockdown to try out and order a new sofa. Very indifferent staff who were decidedly unhelpful when we asked for suggestions re the most relevant pattern sample books to look through. Ordered a sofa & given a delivery time of 6-10 weeks. Sofa took 16 weeks to arrive. Not entirely happy with the comfort of the cushions so sent an e- mail to customer service but only had a curt dismissive response. Very well made sofa but will not be using that particular store again.
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Store insights
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