Threadbare

An item was missing from my delivery (yet delivery note stated it was included) so I emailed Threadbare customer services (as per the advice on the website). Auto reply said i would get a response in 48 hours but I didn't. I sent a follow up and nothing. I messaged on Facebook and got no reply. I couldn't find a phone number and was starting to panic. After 3rd email I got a response with no apology or reason, just saying my missing item had been sent again (which i appreciate but was now too late). But while waiting I then missed the 14 day return time frame to send back an item from the original delivery. Jus disappointing. The clothes I have kept though are very good and are a good price.

Prompt delivery but extremely good value product (men's cargo swim shorts). I had browsed and browsed in so many stores because I don't pick the first (or perhaps even the tenth!) item I see, no matter whether I'm spending £20 or £200. These shorts were the first I was genuinely happy with in colour and style (plain cargo swim shorts seem to be a combination that isn't very popular). The fit is perfect and there is a long drawstring to help with this anyway; decent pockets and the all important lining. Above all, these will look smart when I'm walking around and will be ideal should I choose to take a dip. I have other Threadbare items (shirts) and the quality is certainly above expectation for the price.

Order my purchase over a month ago and still haven’t received it yet. I strongly advise anyone thinking of buying anything from this company to seriously rethink their purchase. When I inquired where the parcel is they sent me a copy of my original order. I know what I purchased I want to know where the f&£k it’s got to. Complete shower of SHITE and no way of communicating except via email. Just shows how much they put into customer care when you can’t complain to a proper person and just get automated replies. Will definitely never purchase anything from them again.

I have reported a faulty item after 2hrs of wear, the seem in a pair of joggers have split - not ideal. Have emailed customer services on 2 occasions; thus far no response, however it has only been 48hrs. I will amend my review accordingly once sorted but have left a candid review based on my experience so far given I have been invited by the company to leave feedback. *Update* Companies TP response indicates a service member has responded with some options - a disingenuous reply; no one has acknowledged my complaint.

The items was faulty so I returned it. I received an email saying I had been refunded but when I checked my account I had been charged again rather than credited. I couldn’t find any number to call so I sent an email. The extra charge disappeared from my account but no refund for the returned item. I emailed again asking for update and received a curt message back saying you had already responded and the credit would take up to 5 days. Interesting because the mistaken second charge from my account happened immediately.