Zatchels
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Store ratings are based on customer reviews and other data from Google and/or its partners.
Google's Top Quality Store badge is earned by merchants that provide a great shopping experience.
Information on shipping, returns, and support is based on customer reviews and surveys, and sometimes provided directly by sellers.
4.9
store rating (393 reviews)
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Store reviews
4.9
393 reviews
5 | 83% | |
4 | 10% | |
3 | 2% | |
2 | 1% | |
1 | 4% |
About reviews and web mentions
Review filters with keywords are based on reviews from the past 5 years.
Web mentions come from various sources across the web.
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Anonymous reviewer
Aug 14, 2025 on TRUSTPILOT
The quality of the product is excellent considering the price, especially compared to other brands. There is a huge choice of colours, too. I’ve had 3 bags from Zatchels and I’m delighted with all of them and if I’ve had a query their customer service has been really quick and helpful. The only issue has been the time taken to receive all 3 bags - when I ordered the third bag I was expecting this so it didn’t bother me! I’d not hesitate to order from them again- and no doubt will.
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Anonymous reviewer
Sep 10, 2025 on TRUSTPILOT
Absolutely brilliant customer service. They contacted me straight away to check this small bag would be big enough for me before they started production. I hadn't realised they were made to order and explained I needed it urgently for a wedding that weekend. They made and delivered it for me in 3 days rather than 2 weeks! Amazing!! The bag was perfect. Beautifully made, big enough for my iPhone 14, lippy and sunglasses and I got lots of compliments on it.
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Luciana Bianca
Oct 9, 2025 on TRUSTPILOT
I’m so happy with my Zatchels bag. It was well worth the wait to have something made to order and handcrafted in England. The personal touch really shows. I wanted a longer strap, as I like to wear my bag lower with some outfits, and they made one for me for a small fee. You just don’t get that kind of service with the big brands. The quality is excellent, the price is great, and I’ll definitely be getting all my future bags from Zatchels. I used to be a big Michael Kors fan, but not anymore.
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Anonymous reviewer
Sep 8, 2025 on TRUSTPILOT
my granddaughter starting school and I wanted something that would last. I wasn’t sure about a lot of things on the website. customer service was so helpful.my granddaughter being petite customer service helped advised shorter straps for her when i contracted customer service their responded straight away when the bag arrived it was well packaged the quality was seconded to none and to see her excitement when she opened it one saw her name it was worth it
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eamonn
Sep 2, 2025 on TRUSTPILOT
Beautiful and well made product which exceeded my expectations in terms of craftsmanship and great that it is handmade in Britain. Really pleased with my new laptop bag in British Racing Green which is getting lots of compliments. And when I contacted the company to find out about my order’s progress, they replied straight away, even though at the weekend, and I received my new bag safely and securely as promised.
Store Insights
Store insights
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