factor75.com

• A

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  Feb 23 on TRUSTPILOT

  I’ve been using Factor_ for a while now, and overall, I’m genuinely impressed — especially when it comes to value and convenience. The biggest win for me is how easy everything is. The meals arrive fresh, well-packaged, and ready to heat. On busy weeks when I don’t feel like grocery shopping, prepping, cooking, and cleaning, Factor has been a lifesaver. I can have a solid, balanced meal ready in just a few minutes. That kind of convenience alone makes it worth it. When you compare the price to eating out regularly or ordering takeout, it’s actually a great value — especially for the quality and portion sizes you get. The proteins are consistently good. Chicken dishes are flavorful and tender, the beef meals are well-seasoned, and overall the meals feel thoughtfully prepared. I also appreciate the variety each week and the ability to choose meals that align with my goals. My only real critique is with the green vegetables. While they’re healthy and portioned well, they’re not always cooked to my liking. Sometimes they come out a bit softer than I prefer after reheating — especially items like broccoli or green beans. I personally like my green vegetables a little firmer with more texture. It’s not a dealbreaker, but it’s something I’ve noticed consistently. Overall, Factor_ delivers exactly what it promises: convenient, nutritious meals that save time and reduce stress. For anyone with a busy schedule who still wants to eat well without sacrificing hours in the kitchen, it’s absolutely worth trying. With just a little improvement on vegetable texture, it would easily be a 5-star experience for me.

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  Aug 24, 2025 on TRUSTPILOT

  UPDATE 8/26/2025 I must say that I am impressed!! The company actually read this review, replied to it, followed up with an email, and immediately issued a refund. I am happy to see that there are actually people handling the follow-through on a higher level, and not just automated AI programs sending generic replies. *** Original post: I would like to start by saying that the meals are absolutely delicious! Unfortunately, the customer service chat and packaging are horrendous!! My 14 meal box delivered on Wednesday, August 20th arrived in 2 separate boxes. The 1st box contained only 2 meals and 2 small snacks in a huge box with 3 freezer packs. The 2nd box contained 10 meals and had 2 freezer packs. There were 2 meals missing from this order. Also, 1 of the freezer packs in the 1st box and 2 in the 2nd box were punctured and leaked all over the meals, which was quite disgusting. The damage appears to have been from something sharp, such as a box cutter or scissors. That order and the one before it both had ruptured packs and meals with broken trays, so there was no way to tell if that gel had gotten into the meals and all 4 were thrown away immediately. I tried using the "contact us" feature on the website and did receive credit for the 4 broken trays but kept being transferred to "speak to a representative" when trying to report the missing meals. No representative ever came on the chat. I sat waiting for over an hour on Wednesday, Thursday, and Friday with no avail. My very first box and the last box I received on Sunday, August 24th were the only ones that arrived ethically packed (all in one box without the unnecessary 2nd box and excess gel packs) and without broken trays. The directions on the meals are hard enough to read with such small print, but are impossible to see once they get wet from the leaking gel packs, too. I have skipped my delivery for Sunday September 7th, and will be canceling my account if I can not resolve the issue with the 2 missing meals and credits due.

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  Kim F.

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  Aug 27, 2025 on TRUSTPILOT

  FACTOR is great for people who don't cook, can't cook, or for people who need variety and don't want to spend a lot of time thinking about it. HelloFresh is more economical, but you also have to be more accountable as far as cooking and ingredients, because if you aren't, you end up throwing fresh food away. FACTOR doesn't recommend freezing their entrees, but I have and have had no problem. The one great thing I will say is that these meals are packed with AWESOME flavor. Really delicious!! I truly haven't had a bad meal yet. I also find the portions to be "just right". If you are a hearty eater, you may not be satisfied. The downside, as with most prepared meals, is that there is a TON of sodium!!! Definitely should not be eating these for 2-3 times a day. I eat a meal either for lunch, or dinner. I also like that you can customize and deviate from the pre-selected meals that they choose for you based upon your original sign-up choices (KETO, GLP-1, VEGAN, etc..) and you can change these settings anytime you want. Another negative is obviously the cost. That initial sign up promotional bargain is great! but once that ends...you see how expensive it actually is. Which is why I skip weeks at a time. There is also an upcharge on meals that contain beef or shrimp. These are considered "gourmet". One other annoyance is the 12 hour delivery window. When I first signed up, my deliveries were generally arriving before 11:00am within an (8am-8pm delivey window). Now... my deliveries seem to arrive closer to 8pm, and one time, it didn't show up until the next day. So it can be hit or miss.

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  R

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  May 15, 2025 on TRUSTPILOT

  Our very first box was delayed and sat in a warehouse. Support did not care about the situation. One support member even force ended a chat and told me to “just wait”. I told them I still needed help and that they hadn’t addressed my issue and they kept sending their outro script text “thanks my name is X and I am so glad I got to help you today if there’s anything else I can help you with just ask.” As I pleaded with them to help me and they just kept dumping their script before they ended the chat and I was connected with a new support member so I couldn’t even report the issue to factor. They share support teams with multiple companies (as shown by emails they sent me from a Hello Fresh email) and they put the absolute bare minimum into support. The people are so rude and without personalities that I wouldn’t be surprised if it was actually an AI tool but even that may want to help me solve my issue. Their support model is basically burn as much time as possible so you get tired of dealing with them and just end the call or chat and stop seeking support. You may think I just had an experience with one or two people but I talked to more than 5 people at their support team. One guy gave me a FedEx email to reach out to which isn’t in service anymore, one lady hung up on me in anger because I didn’t want to “just wait”, there’s a lot more.. I could go on forever. Eventually someone gave me a coupon for “my next box” which I’ll probably never order and I figured that’s the most I could possibly ever hope for from the support team. We eventually got our first box and the ice packs were still kinda cool so we felt like it was still safe to eat (also I figured support would not help us so I just kept the somewhat cold food). It’s about the same quality as a Marie Callender frozen meal or a Banquet brand meal, only it costs more. The chicken is consistently super dry and bland. Sometimes things are way over-spiced and other times it tastes bland. The serving sizes are also pretty small considering the price. You’ll probably eat a meal and still be hungry. I do like that they have a phone app so you can pick out your meals without using a computer and a browser. I think there’s a specific “perfect buyer” for this product and I’m not that person at all. As far as I can tell this is perfect for someone with a lot of money to waste, who wants very small portions, who otherwise would just be eating fast food, who isn’t very picky about their food, who will never use support. I’m not willing to spend this much money for such terrible support and the lower quality and quantity of food, if they ever send it before the food goes bad.

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  Amanda

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  Jun 27, 2025 on TRUSTPILOT

  I’ve ordered many factor kits, however, my most recent delivery was delayed by a full day. I didn’t receive any communication to indicate it was delayed, I only realized when I went into the app to track where it was and it noted “supply issues” with an anticipated date of delivery for the next day. When it finally arrived, the ice packs were completely melted and my food was warm. While I realize that this is an unusually warm June, I’m not sure that this would have occurred if it hadn’t been delayed to begin with. It wasn’t safe to eat so of course I had to throw it all away. In addition to the meals, I also lost protein drinks, so $115 worth of food in the trash. When I reached out to customer service, they assisted with a refund, but that was applied to my next order, not to my original payment method. This wasn't helpful for me having to purchase other food to make up for what couldn’t be used- applying a credit for a future order that wouldn’t be delivered for another week wasn’t ideal when I had to replace meals I had expected to come the day before. These are also ready made so I can’t really replicate that by buying other items as a replacement and making it myself, particular because I ordered these due to having a really challenging work schedule and needing to make sure that I’m actually eating. I also had to correct the customer service rep on the amount owed back to me because originally, they had only accounted for the meals and not add ons which would have been a $40 difference. I’m honestly hesitant to order again even with a credit because the cost of food right now is so high and it’s hard to justify a service like this unless it is consistent and on time. I am usually happy with this service but this was a pretty frustrating situation.

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